Job Overview


Vacancy Identification Number (VIN) 918386


OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

At the Cincinnati VA Medical Center, our duty is to make sure Veterans receive the finest health care available within our resources. We are devoted to providing primary health care, specialized care, and mental health service to Veterans whom reside within a 50 mile radius of the Medical Center serving veterans in the states of Ohio, Kentucky, and Indiana. For more information, please visit our web site.


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information onset's Department of Veterans Affairs, go to

NOTE: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5 The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


Relocation Expenses: Relocation expenses are not authorized for this position.


The incumbent serves as the Medical Support Assistant (MSA) in Patient Business Services. Atthis level, the MSA is responsible for scheduling appointments includinginterpreting and verifying provider orders in accordance with VHA nationalscheduling guidelines. Assignments at this level include, but are not limitedto: scheduling, canceling, rescheduling patient's appointments and/or consults:entering no-shows information, monitoring the electronic wait list, preparingfor clinic visits, monitoring both inpatient and outpatient appointments for areasof responsibility, verifying and updating demographics and insuranceinformation, processing all emergent and non-emergent transfers to other VAfacilities or private hospitals, and performing basic eligibility, co-payments,and preauthorization requirements for specific coverage.

  • Processes hospital admissions, registration of patients, entering workload data and validation.
  • Monitors patient flow, identifies existing and potential problem areas or delays in processing a Veteran's medical care request.
  • Arranges emergency transfers to and from VA and private hospitals and prepares necessary paperwork in a prompt manner for cost containment.
  • Maintains contact with medical and clerical staff in clinics and in-patient wards to resolve delays and misunderstandings in the administrative aspect of providing medical care. Responds to questions from patients concerning services.
  • Performs clerical work in support of the care and treatment given to patients such as receiving patient and maintaining patient files. Responsible for collecting documents pertaining to deaths occurring on units within the Medical Center.
  • Tour of Duty:
    Monday through Friday, 1:00pm-9:30 pm, Weekends and Holidays