This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist, GS-2210-12

Department:General Services Administration

Agency:Federal Acquisition Service

Job Announcement Number:1305023LBDE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$75,403.00 to $98,022.00 / Per Year


Monday, July 01, 2013 to Monday, July 15, 2013




Full-time - Permanent




FEW vacancies - Chicago Metro Area, IL, US


All United States citizens and nationals (residents of American Samoa and Swains Island).


You may have heard GSA called 'the government's landlord', but GSA is about more than just buildings...We're a vehicle management and acquisition service...a real estate IT solutions provider...a global supply chain manager...and more!  GSA provides innovative solutions for Federal agencies that include products, services, workspace, and expertise to build a more high-performing, efficient, sustainable, and transparent government for the American people.  And, since our jobs are as diverse as the services we provide, GSA is a great place to start, build, and expand your career.

GSA has been repeatedly named by the Partnership for Public Service as one of the 'Best Places to Work in the Federal Government'.

As an Information Technology Specialist, you will provide technical IT advice to client agencies on a wide range of complex technology requirements and requests and propose sound technical and project advice and guidance in an effort to resolve issues, problems and constraints in order to assist client agencies in achieving their IT strategies and missions.

This position is located in the Federal Acquisition Service, Network Services Division, Chicago, IL. This office manages programs that provide telecommunications to federal agencies, including administrative and technical support by:

  • Effectively leveraging competition to offer the best available telecommunications services and solutions at the best overall prices in the marketplace.
  • Providing a customer focused, highly responsive, and fully integrated approach to helping federal agencies.

GSA offers its employees a wide range of benefits including:

  • Federal health insurance plans (choose from a wide range of plans)
  • Life insurance coverage with several options to choose from
  • Leave policies to help you take care of your personal, recreational, and health care needs
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Training and development

This vacancy is also being announced as Vacancy Announcement Number 1305024LBMP under Merit Promotion regulations.  Please review that announcement to see if you are eligible for consideration under Merit Promotion Procedures.  Note:  You must apply separately for each announcement in order to be considered under both procedures.


  • Apply online (See How to Apply section.)
  • U.S. Citizenship or National


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The selected candidate will perform technical work and analysis involved in the provision of IT products and services for client Federal agencies. Examples of typical duties include:

  • Providing in-depth technical advice and project guidance on the full lifecycle which includes initiating, planning, executing, procuring, monitoring, controlling and closing.
  • Receiving customer agency requests for IT products and services and reviewing and evaluating such requests. 
  • Developing customer requirements and specifications based on analysis of customer needs, current products used and their capabilities, compatibility of products in use with newer products and client IT budgets.
  • Serving as the liaison with client agency contacts and end-users to discuss technical concerns, issues or problems with purchased IT products and services.
  • Managing stakeholder communications.
  • Serving as a customer advocate to IT contractors to ensure that the client's needs are clearly understood and to follow through on any IT related issues that may arise in relation to the provision of IT products and services; monitoring contractor performance.


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The GS-12 salary range starts at $75,403 per year, if you meet the following qualifications.  You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

To qualify at the GS-12 level, applicants must meet the experience requirements listed below:


Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:


  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information to individuals or groups effectively taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to meeting all of the four competencies listed, above, applicants must demonstrate at least one year of specialized experience equivalent to the GS-11 level in the Federal service.

Specialized Experience: Providing technical advice and performing project management for information technology or network services products and services. This experience must include performing full lifecycle project management to include analyzing and developing technical customer requirements; formulating and executing budget and project schedules; performing contract administration and procurement tasks including monitoring contractor performance; identifying and resolving sensitive problems or issues; and coordinating with multiple project stakeholders.

If selected, you must meet the following conditions:

  • Serve a one year probationary period (unless you have previously satisfied this requirement).
  • Be able to make a direct deposit of your salary check to a financial organization.
  • Males born after December 31, 1959 must have registered with the Selective Service.
  • Complete a "Declaration of Federal Employment" (OF-306) to determine suitability for Federal employment.
  • If you are not a current GSA employee, you must complete the Department of Homeland Security (DHS) Form I-9 to determine identity and employment (work status) eligibility. GSA will verify the information through the DHS e-Verify automated system. Any identified discrepancies must be resolved as a condition of continued employment.
  • Undergo a background investigation and receive favorable adjudication. This position has been designated as a Public Trust Position.


The Category Rating procedure is being used to rate candidates. If you are found qualified for the position, your responses to the self assessment vacancy questions will be used to place you in one of the following categories: Superior, Best Qualified, Well Qualified and Qualified. Your responses to the vacancy questions must be supported by your resume or the Human Resources Specialist may adjust your responses lower. Within these categories, applicants eligible for veterans' preference will receive selection priority over non-veterans. Appropriate documentation must be received to adjudicate veterans' preference.

You will be evaluated on the vacancy related questions that were designed to assess your overall possession of the following competencies/knowledge, skills, and abilities:

  • Knowledge of and ability to apply a wide range and a variety of information technology (IT) concepts, principles, methods, and industry standards to perform diverse and complex IT analysis, provide advice to client agencies, resolve complex client issues and develop new methods and/or approaches to recurring/persistent client issues.
  • In-depth technical knowledge of more than two of the following IT specialties: data management, network services, systems analysis, systems administration, applications software/hardware, customer support and/or security sufficient to provide technical IT advice to client agencies.
  • Knowledge of IT systems, hardware, software, capabilities and compatibility with existing IT components and equipment to plan, analyze, and/or configure optimal and efficient IT solutions for client agencies.
  • Knowledge of customer business requirements to translate business requirements into technical IT specifications, provide necessary training, resolve technical and complex issues and plan for future IT needs.
  • Knowledge of performance measurement/measurement methods, tools and techniques; IT quality assurance principles and testing methodology, and systems security principles and methods to identify issues and solve customer and technical problems.
  • Knowledge of systems design tools and techniques; design practices and standards; structured analysis methods and principles; analytical reasoning and methods, and project management principles to evaluate IT requirements, and advise on the merits of proposed IT projects.
  • Knowledge of types of contracts (blanket purchase agreements, multiple award contracts, etc.)
  • Knowledge of project management activities, methods and practices.
  • Skill in coordinating and completing different phases of work assignments in a timely manner.
  • Ability to communicate orally as a customer liaison and a negotiator.

A variety of assessments/assessment tools may be used to evaluate candidates for specific vacancies covered by this announcement. Candidates will be notified when further assessments are implemented and provided with instructions on how to access and complete the assessment(s). Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

If you are an Interagency Career Transition Assistance Plan eligible or a GSA Career Transition Assistance eligible, you must be considered well qualified (minimum score or 85) to receive priority. ICTAP/CTAP

To preview questions please click here.


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GSA offers a comprehensive benefits package. To explore the major benefits offered to most Federal employees, see Benefits.


Bargaining Unit status:  NFFE

Travel, transportation, and relocation expenses are not authorized for this position.  Any travel, transportation, and relocation expenses associated with reporting for duty in this position will be the responsibility of the successful applicant.

Additional vacancies may be filled from this announcement as needed.  This vacancy announcement does not preclude filling this position by other means.  Management also has the right not to fill the position.


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You must submit a complete application including any required documents prior to 11:59 pm Eastern Time on the closing date of the Announcement.  Errors or omissions may result in your not being considered for this vacancy.  For information on applying for a GSA vacancy, please visit Applying for a GSA Job

We will only consider applications submitted through the online process listed below unless an exception has been approved by a representative of the HR Office listed on this announcement.  A description of the online process is provided below:
  1. Select the "Apply Online" button.  Log on to OPM's USAJOBS to access your existing resume or to create a new one.
  2. From your account, select which resume you wish to submit.  You also have the option of attaching any required documents saved in your USAJOBS account.  Click "Apply for this Position Now!"
  3. You will be redirected to GSA's automated system, GSAjobs.  First time users will be asked to respond to "Account Creation" questions.  If you are a return GSAjobs user, click the links on the left to review and update any necessary profile information before continuing on with the application process.
  4. You will be prompted to respond to "Eligibility Questions" which will be used to determine your eligibility to apply for various types of vacancies.  If you are a return user, these fields will pre-populate with your previous responses.  Please review and make any necessary changes before proceeding.
  5. Next, you will be asked to respond to vacancy specific questions regarding your qualifications and the knowledge, skills, abilities, and/or other competencies required to successfully perform this position.
  6. Submit any required documents (see below).  A "Vacancy Documents" page is automatically displayed by the GSAjobs system.  Most documents become part of your permanent electronic file and you need to submit them only once unless you wish to update.  You can view the Description column next to each form to determine if a previously submitted document is on file.  For each document you must submit, select one of the following options in the "Action" column:
    • "Upload" - Using the Document Manager, upload  document (.gif, .jpeg, .png, .rtf, .pdf, and .doc format only) directly from your computer;
    • "USAJOBS" - Using the Document Manager, download a document you previously attached from your USAJOBS account for this vacancy.
    • "FAX" - Print the Fax Cover Sheet, then fax cover sheet and document(s) to the listed phone number.  We strongly recommend you read the "Fax Instructions" provided on the Document Manager page prior to printing the Fax Cover Sheet and faxing your information.  
  7. At this point, if you are determined to be qualified for the position based upon your previous responses, additional assessment questions may be presented.  
  8. Finally, you'll receive an Application Review Page which allows you to review the information that will be submitted.  You can save a copy of your application by selecting the 'Save PDF' button.  Then, YOU MUST CLICK THE 'FINISH' BUTTON to submit your application.
Note:  If you cannot complete any part of the application process listed above, contact the Human Resources Office/representative listed on the announcement prior to the announcement deadline for instructions on how to proceed.  Be sure to receive prior HR approval to deviate from these instructions so that your application will be considered.


Please review the following to determine which documents you must submit in order to complete your application.

ICTAP/CTAP Eligibles: Submit proof of eligibility including agency notice; SF-50, Notification of Personnel Action (or similar agency form); and most recent performance rating.

Veterans:  In order to be considered as a preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD-214. Your DD-214 must show the type of discharge and dates of active duty (member 4 copy). If you are claiming 10-point preference, you must submit the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement to this preference. A list of documents which serve as acceptable proof of entitlement is indicated on the SF-15 form. 

Active Duty Military Personnel - In lieu of the DD-214, active duty service members may submit a written document from the armed forces certifying that they expect to be discharged or released under honorable conditions not later than 120 days after the date the certification is signed.


Theresa Gibbs
Phone: 312-353-8177
Fax: 000-000-0000
Agency Information:
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (5ADH)
230 S. Dearborn Street
Chicago, IL
Fax: 000-000-0000


If your application is complete, we will review your application to ensure you meet the basic qualification requirements. We will further evaluate each applicant who meets the basic qualifications on the knowledge, skills, abilities, and/or competencies required of the position. Candidates in the highest quality category will be referred to the hiring manager for further consideration and possible interview. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the deadline for applications.

Thank you for your interest in working for U.S. General Services Administration!

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