Skip to main content Skip to footer site map
This Position Is No Longer Available

Job Title:  Medical Support Assistant (Bryan / College Station)
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  AG-T38-13-336-LDa-917412

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$24,933.00 to $40,706.00 / Per Year
Friday, June 28, 2013 to Monday, July 22, 2013
Full Time - Permanent
1 vacancy in the following location(s):
College Station, TX United StatesView Map
Bryan, TX United StatesView Map
US Citizens and Status Candidates


 Vacancy Identification Number (VIN) 917412

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

How would you like to become a part of a team providing compassionate care to Veterans?

These vacancies are advertised at the range of grades covered by the VA qualifications standard.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

The Department of Veterans Affairs - Central Texas Health Care System is located in Temple, Texas, which is centrally located between Austin and Dallas. It is one of the VA’s largest integrated health care systems with facilities in Austin, Brownwood, Cedar Park, Palestine, Bryan-College Station and Waco. No State Tax.


Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

Note:  The full performance level of this vacancy is GS-05.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


Back to top


This is a Bargaining Unit position.

Tour of Duty: Monday- Friday 7:30 am - 4:00 pm or 8:00 am - 4:30 pm


The Patient Aligned Care Team (PACT) Medical Support Assistant will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA. They must, at all times, remain friendly and courteous, regardless of the patient’s or visitor’s attitude or behavior. The incumbent duties cover many patient administrative functions that require prompt and expeditious action involving application of a wide variety of complex procedures and processes. The incumbent acts in the capacity of a liaison/expediter between patients and staff members as well as other services, including specialty and ancillary services. Incumbent will advise patients of any delays in the clinic schedules. Incumbent secures necessary information for entry into the database of VISTA by interviewing and registering applicants. Makes determination of legal eligibility based on service data provided by the Veteran or his/her family or availability of other military records. New applicants will be registered, dispositioned, and pre-registered. Ensures Veteran Identification Card (VIC) has been processed. Incumbent will scan all administrative data in the electronic administrative record. Means Tests will be scanned and sent to the Health Eligibility Center (HEC). Responsible for accurately determining Veterans‘eligibility by VA Form 7131, VIS, HINQ, DD-214’s, means test, telephone contact to VARO’s, St. Louis RPC, and other sources and advises Veteran and/or practitioners of Veteran’s eligibility and entitlement for care. Incumbent understands basic guidelines that pertain to travel criteria, dental services, outside referrals, TRICARE, Champ VA, and other special areas, inform ineligible applicants of their appellate rights and issues written instructions in a timely manner. Prints appointment lists on a daily basis. Transcribes orders to include tests under the CPRS menu such as lab tests, X-rays, EKGs, and pulmonary tests as required. Incumbent enters requests and schedules patient appointments in Vista for various clinics and services throughout CTVHCS. Incumbent will be responsible for entering patient information in the electronic waiting list as appropriate. Incumbent is knowledgeable of proper scanning techniques, incumbent coordinates all activities and appointments for continuity of care. Ensures patients are informed of all scheduled appointments to minimize rescheduling and no-shows. Enters no-show information for patients who fail to report for scheduled appointments and reschedules patients as ordered by the clinician. Responsible for providing clinicians with a daily list of encounters requiring completion for workload credit. Incumbent will be responsible for pre-registration for all patients who present for care. This can be completed by using the demographic check list or verbally if privacy can be maintained. Collects and enters insurance information into the Insurance Capture Buffer (ICB) used by the Consolidated Patient Account Center (CPAC). Incumbent will also scan both sides of the insurance card and send to CPAC. Incumbent ensures means test is up-to-date when applicable. Monitors patient’s enrollment information, ensuring accurate eligibility is reflected and enrollments are active. Incumbent will check patient out from clinic(s) when treatment is complete. Incumbent encounters daily and frequent personal and telephone contact with a variety of individuals including physicians, nurses, and technical support staff, Veteran and their families, and Veteran Service Office. Will screen calls and take messages as appropriate. Communication skills must be exceptional. Receives inquiries from patients concerning a variety of medical, personal, and administrative matters. Incumbent uses initiative to answer questions of an administrative nature while referring those of medical nature to professional staff. Incumbent exhibits a working knowledge of the medical center in order to provide general information and to direct customers to the proper place. Incumbent must be knowledgeable of various VA directives, Medical Center policies, and publications pertinent to patient care. Analyzes situations to determine what decisions can be made or if advice of a higher authority is needed on special problems. Must have general knowledge in eligibility criteria. Has knowledge of all service activities and operations and is able to direct and conduct the activities of this position. Incumbent functions as relief in the absence of other medical support assistants due to scheduled or unscheduled leave. Incumbent performs all other administrative functions or tasks that may be requested by the supervisor. Incumbent may be required to work a variety of established tours based on patient needs. In the performance of official duties, the employee has regular access to printers and or electronic medical records containing sensitive data. The data must be protected under the provision of the Privacy Act and other applicable laws and regulations, VA statutes and policy, and Veterans Health Services and Research Administration (VHSRA) policy.


The employee is responsible for(1) protecting that data from unauthorized release and from loss, alteration, or unauthorized deletion, and (2) following applicable regulations and Instructions regarding access to computerized flies, release of access codes, etc., as set out in the computer access agreement which the employee signs. Equal Employment Opportunity (EEO): Knowledgeable of and supports the facility’s EEO/affirmative action programs by executing his/her assigned duties and responsibilities in a professional manner. Employee observes and complies with all established safety practices. Office of Workers’ Compensation Programs (OWCP): Responsible for the knowledge of and adhering to policies and procedures set forth in Memorandum No. 05-14 (i.e., reporting instructions, responsibilities, etc.) and in Article 24 of the VA AFGE Master Agreement (if appropriate) as they relate to work-related injuries and illnesses. Incumbent is responsible for reporting any work-related injuries, illnesses, and diseases to his/her supervisor immediately. Incumbent ensures that working conditions and work practices within the worksite are such that the possibility of on-the-job injuries is minimized

Incumbent will be required to train at the Temple facility for approximately one (1) and/or two (2) week(s) after entering on duty. Permanent Duty Station is Bryan / College Station, TX


Back to top


· U.S. Citizenship.

· Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

· Education: One year above high school

· Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.

· English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE DETERMINATIONS: Grades and salaries will be determined by the Professional Standards Board (PSB).


GS-3 MSA (Entry Level)

Experience or Education. None beyond the basic requirements.

GS-4 MSA (Developmental Level)

Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

GS-5 MSA (Full Performance Level)

Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.


References: VA Handbook 5005 available in the local Human Resources Office.

Physical Demand: The work is primarily sedentary, although some slight physical effort may be required. There may be some walking, standing, bending, and carrying of light items such as papers, books, or small parts. Incumbent may be susceptible to eyestrain from working long hours on the computer.

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


Back to top

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.


Back to top
HOW TO APPLY: All applicants are encouraged to apply online.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Monday, July 22, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:

You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is 917412.
  2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Monday, July 22, 2013Monday, July 22, 2013 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


All applicants are required to submit the following supporting document type(s):
   ·Other (VA Form 10-2850c)

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·Other Veterans Document

You must provide a complete Application Package which includes:

  1. CV or Resume (required).
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).
  3. Occupational Questionnaire
  4. If prior military service, include all copies of your DD Forms 214 or proof of service (required). Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at
  5. If currently employed in the VA system, include latest SF-50  Notification of personnel action



Lota Davis
Phone: (254)743-1812
Fax: (478)757-3144
Agency Information:
VHA Central Texas HCS Temple
00000 Fax: (478)757-3144


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

Back to top
EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance