ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.
To qualify at the GS-05 level, you must meet one of the following requirements:
EXPERIENCE: You must have at least one (1) full year of specialized experience closely related to the work of this position that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of a Program Support Assistant. Specialized experience for this position is work where you responsible for performing clerical or administrative duties in a healthcare or office setting including answering telephones and responding to questions/needs that arise, providing information to patients and/or staff, and utilizing software programs such as Microsoft Office. NOTE: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~
EDUCATION: You must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. Four years of progressive study or 120 semester hours meets the degree requirements (the course work must have been equivalent to at least the junior-and senior-year levels of a baccalaureate program). This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Academic transcripts required at time of application). ~OR~
COMBINATION OF SPECIALIZED EXPERIENCE AND EDUCATION: You must have equivalent combinations of successfully completed post-high school education (beyond the second year) and experience that meets the total experience requirements (Academic transcripts required at time of application).
A Quality Ranking Factor* has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: "Experience providing clerical support in a healthcare or medical office setting.
*Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening, but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
- SKILL IN USING A COMPUTER
- SKILL IN ADMINISTRATIVE AND CLERICAL WORK PROCEDURES
- ABILITY TO ORGANIZE WORK, SET PRIORITIES, AND MEET DEADLINES
- ABILITY TO COMMUNICATE EFFECTIVELY IN PERSON
- SKILL IN EFFECTIVE WRITTEN COMMUNICATIONS
- ABILITY TO APPLY REGULATIONS AND PROGRAM REQUIREMENTS TO PROCESSES IN AN ADMINISTRATIVE OFFICE
PHYSICAL REQUIREMENTS: The work involves mostly administrative processing which requires standing, walking, sitting, stooping, bending, lifting light objects, answering telephone and entering data into an electronic records system.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications .
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to http://www.opm.gov/forms/pdf_fill/SF15.pdf) and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.