This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Medical Support Assistant, GS7, CBO

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:RQ-13-JB-908195

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$38,790.00 to $50,431.00 / Per Year

OPEN PERIOD:

Tuesday, June 25, 2013 to Wednesday, July 10, 2013

SERIES & GRADE:

GS-0679-07

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

7

DUTY LOCATIONS:

1 vacancy in the following location:
Little Rock, AR United StatesView Map

WHO MAY APPLY:

Excepted Service

JOB SUMMARY:

Vacancy Identification Number (VIN) 908195

 

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/


Note: The full performance level of this vacancy is GS-07. The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.

KEY REQUIREMENTS

  • U.S. Citizenship
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Must pass pre-employment examination

DUTIES:

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DUTY LOCATION: Central Business Office, Little Rock Campus (Outpatient Clinics), Central Arkansas Veterans Healthcare System (CAVHS)

TOUR OF DUTY: Monday – Friday, 07:30 a.m. to 4:00 p.m. or 08:00 a.m. to 4:30 p.m., depending upon the needs of the Service.

The incumbent serves as the Supervisor of the Little Rock Outpatient Clinic Unit, Patient Eligibility and Intake Section, Central Business Office (CBO).  Supervisory Medical Support Assistant (MSA) is responsible for the supervision, planning, directing, and managing the integration of medical, administrative, and clinic support activities of the Little Rock Outpatient Specialty Clinic administrative support staff. Responsibilities include but are not limited to the full spectrum of supervisory duties:·         

·         Interviewing and making final decisions to fill vacant positions;

·         Assigning, reviewing, and evaluating the work of subordinate staff;

·         Resolving complex problems to ensure patient services are met;

·         Identifying educational or training needs;

·         Recommending disciplinary action when necessary;

·         Evaluating performance and recommending awards;

·         Monitor efficiency of clinical appointment schedules;

·         Possess the analytical ability to independent research, assemble, and compile information and data to provide reports in support of performance measures;

·         Planning and directing the MSA’s activities; and

·         Extensive knowledge of governing laws, regulations, policies, and procedures as they apply to business practices and hospital administration, including basic eligibility and scheduling processes (including wait lists). General knowledge of beneficiary travel and revenue (co-pays, etc.) processes is preferred.


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:

·        Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

·        Experience and Education

        (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

       (2) Education. One year above high school; or   

       (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

 

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

 

GRADE REQUIREMENTS:

Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Part-Time Experience. Part-tim eexperience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

 

GRADE DETERMINATIONS:

Experience. One year of experience equivalent to the next lower grade level.

Assignment. Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Candidates must demonstrate the Knowledge, Skills, and Abilities (KSAs) below:

·          Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

·          Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of patient care and ensure compliance with established policies and regulations.

·          Ability to provide briefings, orientations, staff development, and training.

·          Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.

 General knowledge of beneficiary travel and revenue (co-pays, etc.) processes is preferred.

References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT, dated June7, 2012, at http://www.va.gov/ohrm/joblistings/VAQualStds.doc


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is mostly sedentary; however, walking, stair climbing, bending, stooping, and carrying light weight documents, folders and manuals are required.


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  



OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.
Telework: This position is not suitable for telework under any conditions.
This position is in the Excepted Service and does not confer competitive status.



HOW TO APPLY:

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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Wednesday, July 10, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.



REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

1.      Résumé (required).

2.      VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

3.      Occupational Questionnaire.

4.      Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/Forms/pdf_fill/OF306.pdf). This is a required form and must be submitted with your application.

5.      If current or former Federal Employee, include latest Notice of Personnel Action (SF-50), from your Official Personnel Folder, noting current grade, salary and position title (if current or former Federal Employee). Also submit SF-50 with highest grade that would qualify you for this position (required).

6.      Most recent Performance Appraisal, if current federal employee (required). 

        (not required for CAVHS employees only).

7.  Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).  You will not be contacted for additional information.

 

The following documents are required if you are claiming Veterans Preference:

 1.  Veterans' Preference documentation

 2.  Legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.).  NOTE:  More than one DD-214 may be needed to show all dates of service.  Your Veterans preference will be based on the documents you submit.

 3.  SF-15, Application for 10-Point Veteran Preference, complete and signed. http://www.opm.gov/forms/pdf_fill/SF15.pdf

 4.  VA award letter of disability indicating certification of entitlement.

You will not be contacted for additional information.


Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is 908195.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Wednesday, July 10, 2013Wednesday, July 10, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

Jamie K. Briscoe
Phone: (501)257-1442
Fax: (501)257-1774
Email: JAMIE.BRISCOE@VA.GOV
Agency Information:
VHA Central Arkansas HCS Little Rock
HRMS - 05
2200 Fort Roots Drive
North Little Rock, AR
72114
USA
Fax: (501)257-1774

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

RQ-13-JB-908195

Control Number:

346260100