· Citizenship. Citizen of the United States. (Non-citizens may be
appointed when it is not possible to recruit qualified citizens in accordance
with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)
· Experience and
Six months experience of clerical, office or other work that indicates the
ability to acquire the particular knowledge and skills needed to perform the
duties of the position; or
One year above high school; or
Combination. Equivalent combination of experience and education are
qualifying for entry level for which both education and experience are
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time Experience. Part-tim eexperience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
Experience. One year of experience equivalent to the next lower grade level.
Assignment. Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
Candidates must demonstrate the Knowledge, Skills, and Abilities (KSAs) below:
· Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
· Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of patient care and ensure compliance with established policies and regulations.
· Ability to provide briefings, orientations, staff development, and training.
· Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
General knowledge of beneficiary travel and revenue (co-pays, etc.) processes is preferred.
References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT, dated June7, 2012, at http://www.va.gov/ohrm/joblistings/VAQualStds.doc
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: The
work is mostly sedentary; however, walking, stair climbing, bending, stooping,
and carrying light weight documents, folders and manuals are required.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.