Job Overview

Summary

Vacancy Identification Number (VIN): 914381

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

How would you like to become a part of a team providing compassionate care to Veterans? 

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ .  

VA encourages persons with disabilities to apply.   The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

Duties

FUNCTIONAL STATEMENT NUMBER:  000000.

WORK SCHEDULE:  MONDAY THROUGH FRIDAY - 7:30AM TO 4:00PM

The Medical Support Assistant (MSA) position is in within the Nursing Long Term/Extended Care Service at the VA Palo Alto Health Care System (VAPAHCS).

Duties include but may not be limited to the following:

  • Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA nation scheduling guidelines, which includes scheduling, canceling, re-scheduling resident’s appointments and follows up with consults
  • Preparing for clinic visit
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Verifying and updating demographics;
  • Maintains accurate bed census;
  • Completes quarterly census report; processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Compiles and transmits PI data to QM, opens/closes MDS
  • Maintains care plan schedule
  • Enters work orders/turn in equipment
  • Orders resident education pamphlets; updates unit forms and scans documents to CPRS

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

PHYSICAL REQUIREMENTS:  This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting.