This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:MEDICAL SUPPORT ASSISTANT (MSA) Community Living Center

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:914381MS

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$37,073.00 to $48,190.00 / Per Year

OPEN PERIOD:

Tuesday, June 25, 2013 to Wednesday, July 17, 2013

SERIES & GRADE:

GS-0679-05

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

5

DUTY LOCATIONS:

1 vacancy in the following location:
Menlo Park, CA United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN): 914381 

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

How would you like to become a part of a team providing compassionate care to Veterans? 

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ .  

 

VA encourages persons with disabilities to apply.   The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

 

Relocation Expenses: Relocation expenses are not authorized for this position.
 

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

KEY REQUIREMENTS

  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required

DUTIES:

Back to top

FUNCTIONAL STATEMENT NUMBER:  000000.

WORK SCHEDULE:  MONDAY THROUGH FRIDAY - 7:30AM TO 4:00PM

 

The Medical Support Assistant (MSA) position is in within the Nursing Long Term/Extended Care Service at the VA Palo Alto Health Care System (VAPAHCS).

Duties include but may not be limited to the following:

  • Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA nation scheduling guidelines, which includes scheduling, canceling, re-scheduling resident’s appointments and follows up with consults
  • Preparing for clinic visit
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Verifying and updating demographics;
  • Maintains accurate bed census;
  • Completes quarterly census report; processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Compiles and transmits PI data to QM, opens/closes MDS
  • Maintains care plan schedule
  • Enters work orders/turn in equipment
  • Orders resident education pamphlets; updates unit forms and scans documents to CPRS

 

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

 

PHYSICAL REQUIREMENTS:  This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting.


QUALIFICATIONS REQUIRED:

Back to top

BASIC REQUIREMENTS:  

  • U.S. citizenship.  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Lanuage Proficiency

 

Experience:  One year of experience equivalent to the next lower grade level (GS-4) in the Federal Service.  Experience at this level, the Medical Support Assistant performs a full range of duties. Such qualifying experience includes: scheduling appointments in a clinical setting; knowledge of basic medical terminology; operate computerized programs and databases; identifying customer's concerns; work independently for a wide variety of duties, including setting priorities and coordination work.

To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with Medical Support Assistant responsibilities.

  • KNOWLEDGE OF MEDICAL TERMINOLOGY
  • KNOWLEDGE OF PROCEDURES, ORDERING DIAGNOSTIC EXAMS, APPOINTMENTS, DIRECTING PATIENTS
  • ABILITY TO UTILIZE COMPUTER EQUIPMENT AND SOFTWARE
  • ABILITY TO COMMUNICATE ORALLY AND IN WRITING
  • ABILITY TO CONSOLIDATE HEALTH RECORD, FORMS, AND SEQUENCE

OR

EDUCATION:  Must have successfully completed four (4) years above high school.  This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university and the level of course work must have been equivalent to at least the junior-and senior year levels of a baccalaureate program, or Bachelor's degree.  

PHYSICAL REQUIREMENTS:  This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting.

Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

1.  Knowledge of legal provisions and policies regarding to patient care, infection control and safety.

2.  Skill in interacting with patients who have hearing disabilities or specific speech/language disabilities.

3.  Ability to use judgment to resolve problems and initiate effective actions when problems arise.

4.  Knowledge and skill in various computer software packages including Microsoft Word, Excel and Powerpoint.

5.  Ability to communicate verbally and in writing.

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

 

 

References : VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012.  VA Handbook 5005 available in the local Human Resources Office 

 

 


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

 

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.  

NOTE: Your resume must include the following information for each job listed:

  • Job title
  • Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)


BENEFITS:

Back to top
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp .

OTHER INFORMATION:

This position is in the Excepted Service and does not confer competitive status. 

 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

  

Reasonable Accommodation: This office provides reasonable accommodations to applicants with disabilities. If requested and appropriate, and you need reasonable accommodation for any part of the application and hiring process, please notify this office either orally or in writing. The decision on granting reasonable accommodation will be on a case-by-case basis.

Information about Reasonable Accommodation is on OPM’s Reasonable Accommodation website at:

http://www.opm.gov/Disability/ReasonableAccommodation.asp

 

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

 

The Department of Veterans Affairs supports a drug-free environment.

 

The Department of Veterans Affairs is an Equal Opportunity Employer.

VA employees, applicants for employment, and former employees shall not be discriminated against based on race, color, religion, gender (sex), national origin, age, physical or mental disability, and/or reprisal for filling a charge of discrimination, participating in an investigation, or having opposed prohibited discrimination.  Sexual and non-sexual harassment based on the above categories is also prohibited.

 

This job opportunity announcement may be used to fill additional vacancies.

 

 

 

 

 

 



HOW TO APPLY:

Back to top

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Wednesday, July 17, 2013 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

 

 



REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

  1. CV or Resume. {NOTE: Your federal resume must include the following information for each job listed: Job title; Duties (be as detailed as possible); Month & year start/end dates (e.g. June 2007 to April 2008); Full-time or part-time status (include hours worked per week)}
  2. Completed (filled out, signed, and dated) VA Form 10-2850c - Application for Associated Health Occupations (Available at   http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).
  3. Occupational Questionnaire
  4. Optional Form 306 - Declaration for Federal Employment ( Link to OF-306 – Declaration for Federal Employment: http://www.opm.gov/Forms/pdf_fill/OF306.pdf).  This is a required form and must be submitted with your application.
  5. If prior military service, include all copies of your DD 214 [Member-4 copy] (required) or proof of service.   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  http://www.opm.gov/forms/pdf_fill/SF15.pdf
  6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action (required).

  7. Any other documents required by the checklist .

Faxing Applications or Supporting Documents:

    You are encouraged to apply online.   Applying online will allow you to review and track the status of your application.

    NOTE:   If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

    If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.   The Vacancy ID is 914381.
  2. Fax your documents to 1-478-757-3144.
  3. If you cannot complete the Application Package online, you may fax all of your materials.   The complete application package must be submitted by 11:59 PM (EST) on Wednesday, July 17, 2013   to receive consideration.   Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax: 

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf. 
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

VAPAHCS USAS
Phone: (650)493-5000x63951
Fax: (478)757-3144
Email: V21PALWORKFORTHEVA@VA.GOV
Agency Information:
VHA Palo Alto HCS
Department of Veterans Affairs
Palo Alto Health Care System
NO MAIL/EMAIL/IN-PERSON APPLICATIONS
Palo Alto, CA
94304 Fax: (478)757-3144

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

Back to top
Dock
Print Preview

Job Announcement Number:

914381MS

Control Number:

346131000