This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Performance Improvement Facilitator - DE

Department:Department Of Commerce

Agency:Patent and Trademark Office

Job Announcement Number:CIO-2013-0145

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$105,211.00 to $136,771.00 / Per Year

OPEN PERIOD:

Monday, June 17, 2013 to Monday, July 01, 2013

SERIES & GRADE:

GS-0301-14

POSITION INFORMATION:

This is a Full-Time, - Permanent, Career/Career-Conditional appointment in the Competive Service.

PROMOTION POTENTIAL:

14

DUTY LOCATIONS:

FEW vacancies - Alexandria, VA, USView Map

WHO MAY APPLY:

Applications will be accepted from all United States Citizens and Nationals.  This position is also being announced under the USPTO's Merit Promotion program, the Job Announcement Number is CIO-2013-0005.

JOB SUMMARY:

Are you looking to harness the power of innovation at the place where innovation begins? Look no further! This is an exciting opportunity for a talented individual to make significant contributions to the Agency and the marketplace via cutting edge technology that defines, enforces and protects the Intellectual Property of the United States around the world.

The USPTO’s Office of the Chief Information Officer (OCIO) is looking for experienced Performance Improvement Facilitators to lead transformational change.  The Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency’s business processes. This position is established to serve as the in-house advisor and expert consultant to OCIO senior leadership and management relative to successfully leading the transformation of the OCIO to a collaborative, proactive, prevention-based, and ever-higher performing organization. 

 For more information about the USPTO, please visit our websites at www.USPTOCareers.gov.

KEY REQUIREMENTS

  • You must be a U.S. Citizen or National.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.

DUTIES:

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  • Serves as the recognized authority on cultural change, organizational dynamics, and performance excellence to all levels of the OCIO organization.  
  • Researches and investigates new or improved business and management practices for application to OCIO. 
  • Plans, advises and makes recommendations to management on implementation of new ideas, procedures, processes, methods, or approaches to achieve ever higher levels of organizational performance.  
  • Serves as the lead for organizing and managing organizational and cultural change throughout the organization. 
  • Develops and recommends systematic methods and means to measure the effectiveness of the OCIO transformation to a collaborative, proactive, prevention-based and ever-higher performing organization.
  • Evaluates a team’s and individual overall effectiveness. 


QUALIFICATIONS REQUIRED:

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You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all qualification requirements by the closing date of the job announcement.  Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at: http://www.opm.gov/fedclass/gs0301.pdf

Specialized experience:  is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled.  To be creditable, specialized experience must have been equivalent to at least the next lower grade level.  Candidates for the GS-14 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-13 grade level in the Federal service. Specialized experience for this postion includes experience in all of the following skill sets: 

Skill Set 1- Job experience planning, advising and making recommendations to senior leadership on new ideas, procedures, processes, methods or approaches to achieve higher levels of organizational performance and measurable results.

AND

Skill Set 2-Job experience gathering and analyzing data from different perspectives into written and graphical information for presentation to senior leadership.

AND

Skill Set 3-Job experience coaching senior leadership in utilizing industry best practices and change management tools such as (Baldrige Performance Excellence Program Examiner, Six Sigma, MBTI Certification, or Facilitator Certification).


Education may not be substituted for specialized experience at this grade level.

***

HOW YOU WILL BE EVALUATED:

Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.  Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement.  The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:   

KSA 1 - Ability to lead change management (i.e. diagnose, plan, design, and implement) in strategic, operational, technical, personnel, and behavioral missions. 

KSA 2 -  Ability to utilize facilitation methods for team building, conflict resolution, and goal setting.  

KSA 3 -  Skill analyzing customer satisfaction, organization performance, guidelines, and policy using industry standards and presenting findings to senior leadership.

NOTE:  WHEN RESPONDING TO THE ASSESSMENT QUESTIONS, BE SURE TO READ EACH QUESTION INDIVIDUALLY AND CAREFULLY BEFORE PROVIDING YOUR RESPONSE.

Your application will then be evaluated and rated under Category Rating and Selection procedures. Category rating procedures evaluate your total qualifying experience, education, and training and assigns them into a single, pre-defined quality category Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation.  Each category is defined as follows:

Best Qualified -   Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position.

Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position.

Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position.

Veterans' preference is applied by listing preference eligibles ahead of non-preference eligibles within the same quality category in which they are placed.  Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category ('Best Qualified'), except when the position being filled is scientific or professional at the GS-9 grade level or higher.  A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category.    

For more information on category rating procedures, please visit http://www.opm.gov/employ/category_rating/cr_factsheet.pdf.  

Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

 

Certified applicants who are referred to the Hiring Manager may be asked to come in for interviews which may consist of two parts:

-Behavioral interview assessing supervisory and project management skills.

-Technical Competence may be addressed in the technical Interview. 

 


To preview questions please click here.


BENEFITS:

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The United States Patent and Trademark Office offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, paid holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  Alternative Work Schedule(AWS) and Telework Program are available to eligible employees.

Visit USPTO links below for information concerning USPTO New Employee Information: (Please note by clicking on the links below you will be redirected away from this page and to the Website)

USPTO CampusReporting to Work>

Work/Life Balance

FinancialEmployee AssistanceLiving in the D.C. Metro Area

Visit the link below to explore the major benefits offered to most Federal employees.

Working for the Federal Government - Benefits



OTHER INFORMATION:

Applicants applying for this position must be a United States Citizen.  

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System.  If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption.  Please visit the Selective Service System website for more information

This is a Non-Bargaining Unit position.

This is a Public Trust position and has a risk level designation of "moderate".

Except as prohibited by law, all applicants tentatively selected for positions needing a Top Secret Clearance will be required to submit to a urinalysis to screen for illegal drug use prior to appointment and, if appointed, the incumbent will be subjected to random drug testing procedures.

Background Investigation -  If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm

Probationary Period- If selected, you may be required to complete an initial one-year probationary period.


All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.Relocation Expenses are not authorized and will not be paid.

Individuals who have special priority selection rights under the Agency Career Transaction Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining a minimum rating high enough to place you in the "Best Qualified" category.  Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at:  http://www.opm.gov/ctap/index.asp.
  CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.



HOW TO APPLY:

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You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.

If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page.

Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY ONLINE" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO.

If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Standard Time. You may call and leave a voice mail message at all other times.

All required supporting documents will be collected electronically via the USAJobs “Saved Documents” feature.



REQUIRED DOCUMENTS:

A complete application consists of:

1.  A resume or any other written format you choose to describe your job-related qualifications; optional cover letter: Information for applications for Federal employment and the OF-612 may be found at:  www.opm.gov/forms/pdf_fill/of612.pdf.  Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the KSAs in the job announcement.  Please Note:  Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.  Any experience claimed in a cover letter should be substantiated by information contained in your resume.  
 

PLEASE NOTE:  Applicants who meet the minimum eligibility and qualification requirements for this position may be contacted within 7 business days of the closing date of this announcement to submit follow-up supporting documentation if applicable.  Applicants claiming veterans' preference entitlement or CTAP/ICTAP eligibility who fail to submit supplemental documentation within 5 business days of receiving the request will not lose consideration for this position, however they will not be entitled to special or priority consideration.  Supporting documents that may be requested of applicants after the closing date of this announcement are:   

1.  Veterans' Preference Documentation: If you are a veteran with preference eligibility, you will be asked to submit a Member 4 copy of your DD-214.  If you are a preference eligible claiming a service connected disability of 10 percent or more, you will be asked to submit documentation (i.e. a letter dated 1991 or later from the Department of Veterans Affairs or from a branch of the Armed Forces) certifying to the veteran's present receipt of compensation.  Veterans must include dates of military service within the automated application process, and submit Member 4 copy of each Certificate of Release or Discharge from Active Duty, DD-214.  For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6.

2.  Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) documentation: Applicants will be asked to submit:
(1) A copy of your specific RIF notice, written notice of your expected separation or other documentation of priority consideration status;
(2) A copy of your latest SF-50 noting current position, grade level, and duty location;
(3) A copy of your last performance appraisal; and
(4) Any documentation from your agency that shows your current promotion potential.

You can choose ONE of the following methods to submit Supporting Documents:

1) You can upload your documents when you register or update your information on the Department of Commerce application site which you access through the USAJobs site.

OR

2) You can fax your documents to 571-258-4052 using the system generated fax cover sheet.Your application and all required documentation must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.NOTE: The preceding documentation requirements are based on job requirements and individual applicant eligibility.  Not all documents are applicable to all applicants--if you are unsure which documents apply to you, contact the HR Specialist listed on this announcement.

Review your resume and responses carefully.  Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating.  A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.

AGENCY CONTACT INFO:

Vanessa Starski
Phone: 571-272-6686
Fax: 000-000-0000
Email: Vanessa.Starski@uspto.gov
Agency Information:
PATENT AND TRADEMARK OFFICE
550 Elizabeth Lane
Elizabeth Townhouse
Alexandria, VA
22314
US
Fax: 000-000-0000

WHAT TO EXPECT NEXT:

You will receive a notice generated by the USAJobs System when you have successfully submitted your application.  After all application packages have been received, we will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.  We will evaluate each applicant who meets the basic qualifications on the information provided and you may be contacted for follow-up supplemental documentation.  It is the applicant's responsibility to provide any supplemental documents or information requested by the Office of Human Resources within the allocated timeframes.  Failure to submit requested documents or information within 5 business days of receiving the request may result in your application not receiving further consideration.    

You can check the status of your application by logging into USAJobs.  You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the 'Notification Settings' to indicate that you want to be notified by email when the status changes.  Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this job announcement.

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Job Announcement Number:

CIO-2013-0145

Control Number:

345774800