Job Title: Quality Program Specialist, GS-0301-12Job Announcement Number: HHS-FDA-ORA-MP-13-911172
Department: Department Of Health And Human Services
Agency: Food and Drug Administration
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year
Tuesday, June 18, 2013 to
Tuesday, July 02, 2013
SERIES & GRADE:
Full Time -
1 vacancy in the following location:
Stoneham, MA United StatesView Map
WHO MAY APPLY:
Status Candidates (Merit Promotion and VEOA Eligibles)
Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. It is the principal agency for protecting the health of citizens. Join HHS and help to make our world healthier, safer, and better for all Americans.
Who May Apply: Federal employees with career or career-conditional appointments in the competitive service; former Federal employees with reinstatement eligibility based on previous career or career-conditional appointments; displaced Federal employees requesting special priority selection consideration under the Career Transition Assistance Plan (CTAP) and the Interagency Career Transition Assistance Program (ICTAP); veterans who are preference eligibles or who have been separated under honorable conditions after 3 years or more of continuous active service; Military Spouses; PHS Commissioned Corps Officers; and individuals with disabilities.
This position is located in the Department of Health and Human Services (DHHS), Food and Drug Administration (FDA), Office of Regulatory Affairs (ORA), New England District located in Stoneham, MA.
This vacancy is also being announced concurrently with vacancy announcement HHS-FDA-ORA-DE-13-896437 under competitive procedures. Please review that announcement to see if you are eligible for consideration under competitive procedures. NOTE: Applicants must apply separately for each announcement in order to be considered.
This announcement may be used to fill multiple positions.
- U.S. Citizenship is required.
- May require occasional travel
- Background investigation may be required
DUTIES:Back to top
The incumbent develops district programs to insure that quality provisions are planned, developed and implemented to identify, prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services. Develops reporting procedures, sampling techniques and measurements at various points in the transaction process or business cycle to identify problem areas or inherent weaknesses in work processes, procedures, information systems and content. Develops quality program indicators for complex transactions or business processes. Investigates and analyzes quality trends or conditions and initiates corrective action. Designs district studies, training programs and strategies for identifying opportunities to improve customer service and process quality.
QUALIFICATIONS REQUIRED:Back to top
GS-12: Have at least one year of specialized experience, equivalent to the GS-11 level in the Federal service, that included conducting quality assurance studies; developing programs to ensure quality provisions are planned, developed and implemented to assure quality of work transactions, business processes and delivery of services needed are obtained in order to carry out the functions of the organization.
Documenting experience: In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.
Conditions of Employment:
1. Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
2. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.
3. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
4. All qualification requirements must be met by the closing date of the announcement.
5. Financial disclosure statement may be required.
6. One-year probationary period may be required.
7. Travel, transportation, and relocation expenses will be paid: No
8. Bargaining Unit Position: Yes
9. Drug Screening Required: No
10. Time in grade (TIG) must be met within 30 days of the closing date of the announcement.
HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Merit Promotion Procedures for the Food and Drug Administration (FDA) procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of two categories: Best Qualified or Qualified.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
1. KNOWLEDGE OF ORGANIZATIONAL STRUCTURE, FUNCTIONAL ACTIVITIES AND ADMINISTRATIVE PROGRAMS.
2. ABILITY TO IDENTIFY, ANALYZE AND RESOLVE PROBLEMS.
3. ABILITY TO COMMUNICATE ORALLY.
4. ABILITY TO COMMUNICATE IN WRITING.