BASIC REQUIREMENTS: All applicants must meet the following basic requirements: Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree that included a major study in an academic field related to the health sciences or allied sciences appropriate to the work of the position.
SPECIALIZED EXPERIENCE: In order to qualify for this position, your résumé must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your résumé is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
Your résumé must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to successfully perform the duties of the position. Specialized experience must demonstrate the following:
- Mastery of concepts, principles and methods associated with alternative dispute resolution, facilitation and mediation techniques with regard to medical malpractice issues.
- Experience with the law, rules, regulations and processes related to the Federal Tort Claims Act; federal and state health law pertaining to disclosure, claims processing, malpractice statutes and apology; federal and state laws pertaining to medical error, negligence, standard of care, liability and disclosure.
- Experience analyzing and evaluating complex issues and determining their relative importance and susceptibility to compromise, alternative solutions and settlement.
- Experience conducting medical malpractice mediation between patients, families and medical staff members.
- Mastery of communication, tact and diplomacy in person and in writing under highly stressful and sensitive situations.
QUALITY RANKING FACTOR: This position has a Quality Ranking Factor (QRF). This is a quality ranking factor that could be expected to significantly enhance the performance of the applicant in the position. The actual QRF is: Current (within the last 5 years) experience and/or practice in the healthcare field. You do not have to possess the factor in order to be rated eligible; however, applicants possessing the factor will receive additional points. Possession of the factor must be verifiable via your resume.
Additional qualification information can be found from the following Office of Personnel Management web site:
POSITIVE EDUCATION REQUIREMENTS: This position has a Positive Education Requirement. In order to verify that you meet the positive education qualifications for this position, you should submit a complete copy of your transcripts (unofficial copies are acceptable) or an itemized list of college courses which includes equivalent information from the transcript (Course title, semester/quarter hours and grade). Failure to submit this information may result in an ineligible rating. You may submit your transcripts or list of college courses through the "Application Manager" or by fax. This is the only method in which transcripts can be submitted. Failure to provide this information may result in an ineligible rating. (Faxing instructions may be found under the "How to Apply" section.)
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link: View Assessment Questions.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
For positions requiring positive education requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned). See OPM's General Policies for information on crediting education.
Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying f or further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Selectee is required to participate in the Department of Defense direct deposit of pay program.
Selectee must be suitable for federal employment as determined by background investigation.
Selectee must successfully pass a pre-employment physical examination.
Selectee may be required to successfully complete a probationary period.
A security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.
This position is both physically and emotionally demanding and challenging. The Special Assistant for Healthcare Resolutions moves throughout the facility during the entire day and is on call 24/7. The individual operates under highly stressful situations where the medical care has not met desired outcomes. It is a very intense position where both patients and providers are distraught. Patients and families are frequently angry, grieving, accusatory, confused, suspicious and mistrustful regarding care delivery, providers and the organization. The individual must also make urgent responses to tragic events. These are cases that could potentially go to legal claims. The work involves fact-finding reviews of records, interviewing patients, families and providers and facilitating mediation sessions.
HOW YOU WILL BE EVALUATED:
You will be rated under Category Rating procedures based on the extent to which your experience meets the Knowledge, Skills and Abilities for the position and rated as shown below. Additional points are not added for veterans preference; however, preference is still applied. Applicants eligible for veteran's preference will receive selection priority over non-veterans.
If you meet the qualification requirements, your application will be placed in one of three categories:
Best Qualified - Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for announced position.
Highly Qualified - Candidates in this category possess good skills and experience above the minimum requirements for announced position.
Qualified - Candidates in this category meet the minimum experience requirements for announced position.
If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.