Job Overview

Summary

Vacancy Identification Number (VIN) 910568

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3, GS-4, or GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Duties

Then incumbent of this position serves as a Medical Support Assistant at the San Diego VA Healthcare System, San Diego, CA. The incumbent will be communicating with people from various backgrounds and must be able to use professional courtesy and tactfulness when processing the telephone calls and requests for scheduling.

This position provides patients with administrative help or access to health care advice by means of the telephone and/or direct personal communication.  The incumbent uses advanced interpersonal skills in order to effectively understand patients needs, assess possible courses of action and take appropriate measures to ensure patient satisfaction. The incumbent makes decisions to ensure that the veteran is referred to the correct health care professional or team within an appropriate timeframe for meeting patient clinical and customer service needs.  These decisions are critical and affect the overall functioning of the program as well as the health and well being of the patient.  The decisions are based on the information obtained from the veteran, knowledge of the overall functions of the program and the ability to problem solving.