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This Position Is No Longer Available

Job Title:  Program Support Specialist (Technology Specialist)
Department:  Department Of Health And Human Services
Agency:  Food and Drug Administration
Job Announcement Number:  HHS-FDA-ORA-MP-13-906566

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$50,275.00 to $65,352.00 / Per Year
Thursday, June 20, 2013 to Friday, July 05, 2013
Full Time - Permanent
1 vacancy in the following location:
Minneapolis, MN United StatesView Map
Status Candidates (Merit Promotion) FDA-ORA Minneapolis District Employees Only


Become a part of the Department that touches the lives of every American!  At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere.  It is the principal agency for protecting the health of citizens.  Join HHS and help to make our world healthier, safer, and better for all Americans.

Who May Apply: This vacancy is only open to current employees of Food and Drug Administration (FDA), Office of Regulatory Affairs (ORA), Minneapolis District Office, with competitive status. Competitive status refers to employees who are serving on a career or career conditional appointment.

Applicants outside this area of consideration will not be considered.


This position is located in the Department of Health and Human Services (DHHS), Food and Drug Administration (FDA), Office of Regulatory Affairs (ORA), Central Region, Minneapolis District Office, Minneapolis, MN. Salary range listed includes locality pay.

This announcement may be used to fill multiple positions in multiple locations.


  • U.S. Citizenship is required.
  • 10% Travel may be required.
  • Please carefully read and follow the HOW TO APPLY instructions.
  • Must meet time-in-grade requirement within 30 days of the closing date.
  • All application materials must be received by the closing date.


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The position serves as the Technology Specialist providing information processing, database management and related support activities within the program areas of recalls, emergencies, consumer complaints, Freedom of Information, facilitation and training, Official Establishment Inventory, firm registration, public affairs/information and compliance, laboratory and investigative programs. The incumbent is responsible for designing and implementing a series of integrated tasks to assure coordinated services. 

Major duties include:

  • Providing expertise for office automation efforts directed toward creating a paperless environment (implementing the Administrative Systems Automation Project (ASAP) which involves automating documents, records, budgets, forms and communications)
  • Serve as the office liaison to various FDA information resources management staff for activation of these projects and for the development and modification of policies and procedures that apply to their use.
  • Participate in the planning and accomplishment of the District's office automation program, recommending changes to the hardware and software equipment to enhance and upgrade the automated/computerized capabilities;
  • Develop and maintain a variety of computerized databases relating to the operational and administrative programs of the office; performing quality assurance reviews to insure the accuracy, effectiveness and timeliness of the data maintained in the various programs;
  • Prepare operating procedures and user manuals describing the site-specific procedures; conducting internal analytical studies to determine areas where advanced computer technology can provide more accurate information to improve  management and decision-making;
  • Serves as an expert resource in use of a variety of computer programs, databases and software, relating to administrative, regulatory, inspectional or analytical operations. Provide training and instructions to staff on various software and computer systems.



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Applicants must meet all qualification requirements by the closing date of this vacancy announcement.


GS-09:  52 weeks of specialized experience equivalent to at least the GS-07 level.


Applicant must have one year of specialized experience equivalent to the GS-07 grade level in the Federal service directly related to the position to be filled which has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position.  Examples of specialized experience is work which demonstrates the ability to provide information processing, database management and related support activities with responsibility for designing and implementing integrated tasks to assure coordinated services in a program area. 




Completed 2 full years of progressively higher level graduate education OR possess a master's or equivalent graduate degree (such as an LL.B. or J.D).




A combination of specialized experience and graduate level education that meets 100% of the qualification requirements for this position.


TIME IN GRADE REQUIREMENT:   Must be met within 30 days of the closing date of this announcement.


GS-09: Applicant must 52 weeks at the GS-7 grade level or higher


DOCUMENTING EXPERIENCE:  In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description.  Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Foreign Degree Note:  All foreign degrees must be evaluated by a nationally recognized Accrediting Agency.  You must submit proof of such evaluation and/or conversion. National Association of Credential Evaluation Services website. This list, which may not be all inclusive, is for informational purposes only and does not imply any endorsement of any specific agency.

Conditions of Employment:

1. Additional Security and Background Requirements:  May be referred depending on the position being filled.  If not previously completed, a background security investigation will be required for all appointees.  Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.  Failure to successfully meet these requirements may be grounds for appropriate personnel action.  In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time.  Applicants are also advised that all information concerning qualifications is subject to investigation.  False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.

2. All qualification requirements must be met by the closing date of the announcement.

3. Travel, transportation, and relocation expenses will be paid: NO

4. Bargaining Unit Position: YES

5. Financial disclosure statement may be required.

6. Drug Screening Required: NO

7. Recruitment Bonus may be authorized: NO

8. Time in grade (TIG) must be met within 30 days of the closing date of the announcement.

9. Certain positions within the FDA are subject to strict restrictions on financial holdings (FDA regulated financial holdings).  To determine whether this position is affected, applicants are advised to seek additional information during the interview process from the Ethics and Integrity Staff, Office of Management Programs, Office of Management at (301) 796-8435 prior to accepting such a position.


Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.  If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.  Please follow all instructions carefully.  Errors or omissions may affect your eligibility.

Your qualifications will be evaluated and rated on the following competencies (knowledge, skills, abilities and other characteristics):

1. Knowledge of pertinent laws, regulations, policies and precedents, and work processes and programs.

2. Knowledge of analytical and evaluation methods, administrative requirements and operating procedures.

3. Knowledge of applications/system programming and analysis techniques.

4. Skill in fact finding, analysis, and negotiations sufficient to interpret and organize data and coordinate projects.

5. Ability to communicate orally

6. Ability to communicate in writing.


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The Federal Government offers a comprehensive benefits package.  Explore the major benefits offered to most Federal employees at



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To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire.  Please ensure you click the Submit My Answers button at the end of the process.


Note:  To return to a previously Saved or Incomplete application you may use the following link:


To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID 906566.  Fax your documents to 1-478-757-3144.


If you cannot apply online:

  1. Click the following link to view and print the assessment questionnaire View Occupational Questionnaire, and
  2. Print this 1203FX form to provide your response to the assessment questionnaire and
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.
  4. This agency provides reasonable accommodation to applicants with disabilities.  If you need a reasonable accommodation for any part of the application and hiring process, please contact the Bethesda Center HelpDesk Telephone (888)-478-4340; TTY/TDD: (866)-539-4484; or by email  The decision on granting reasonable accommodation will be made on a case-by-case basis.


To apply for this position, you must provide a complete Application Package which includes:

  1. Your Résumé - You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume.  If you use your own résumé, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed.

  2. A complete Assessment Questionnaire

  3. Other supporting documents:

  4.      - SF-50 (if you are a federal employee or have reinstatement rights as a federal employee)

         - College Transcripts (if the position has a positive education requirement)

Note:  You may submit an unofficial transcript or a list of college courses completed indicating course titles, credit hours, and grades received.  An official transcript from an accredited educational institution is required if you are selected for the position.


For Résumé and Application Tips visit:


The complete Application Package must be submitted by 11:59 PM (EST) on Friday, July 05, 2013.


FDA Helpdesk
Phone: (888)478-4340
Fax: (478)757-3144
Agency Information:
HHS FDA Center
10903 New Hampshire Avenue
Silver Spring, MD
20993 Fax: (478)757-3144


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful.  The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview.  We expect to make a selection within 45 days of the closing date of this announcement.

You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).

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