Job Overview

Summary

The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 151 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and almost 20 million items online. Located on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress and the National Library Service for the Blind and Physically Handicapped.

The incumbent serves as a Team Leader for Inventory Management in the Collections Access, Loan and Management Division (CALM), with responsibility for supervising, scheduling, and directing the work force comprised of a staff of library technicians graded as GS 06 -GS 09. Under the broad guidelines of the Head, Inventory Management and Document Fulfillment Section, the incumbent is responsible for the management of a broad array of programs in support of collections inventory control and tracking. Programs include both behind-the-scenes activities, e.g. problem resolution, quality control, searching collections storage areas for items not readily found or for which a problem might be present, support of the inventory program; and for direct public service, e.g. staffing a circulation station, providing search services such as advance reserve for those coming from out of town, and supporting the telework program. The high quality of the reference and research service that the Library provides is directly related to the practices and procedures developed and implemented in CALM. The incumbent shares with the Section Head and other Division managers and supervisors, overall responsibility for administering, planning, implementing, and evaluating programs and activities which deal directly with the provision of high quality service to the various users of the Library's general and other collections as assigned, and protecting the integrity of the collections. CALM has implemented several collections improvement and security programs and initiatives to improve the quality of responses the Library provides to its readers. The implementation of the Library's Integrated Library System contributes to improved efficiencies in research support and item-level tracking.The position description number for this position is 64534. This position has no promotion potential. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a flextime work schedule LIMITED to 8:30 a.m. to 9:30 a.m. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Duties

Exercises Supervisory Authorities 30%

Supervises a staff of library technicians primarily from grades GS-6 to GS-9. Provides administrative and technical supervision necessary for accomplishing the work of the Inventory Management and Document Fulfillment Section.

Directs staff engaged in ensuring the integrity of the collections, and in providing direct public service. Incumbent must possess an excellent knowledge of cataloging practices, inventory management programs, providing a high level of customer service to a wide range of constituents, an in-depth knowledge of automation and the various databases employed in inventory control, tracking and related areas, and an understanding of the depth and variety of the collections.

Ensures that staff are thoroughly trained in Library and Division practices and policies to ensure collections security and recommends changes in procedures, workflows, and tools. Regularly explains technical information to individuals or groups.

Assists in the development of, and participates in, the Division's training and orientation program for new staff.

Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Assures that subordinates are trained and fully comply with the provisions of the safety regulations.

The incumbent is responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, or handicap. Specifically, incumbent initiates nondiscriminatory practices and affirmative action for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills.

Administers a Document Delivery and Tracking Program 20%

Responsible for participating in planning, coordinating and directing the circulation, tracking and document delivery activities of the Division. Participates in the formulation of, and carries out, policies in such areas as circulation of Library materials through the Division's circulation stations; verifies eligibility of borrowers.

Exercises diplomacy and tact in dealing with difficult patrons or callers, especially in resolving issues related to circulation and tracking of collection items. Demonstrates an understanding of the demands and attitudes of various interested and affected groups. Trains staff to maintain a high degree of tact and courtesy in dealing with visitors.

Library Material Request Searches 20%

Supervises staff involved in searching for requested items that are vague or not readily found, using an extensive knowledge of bibliographic tools and procedures. Responds to reference inquiries (telephone, written, and in person) relating to serial holding, bibliographic information, binding status for unbound issues, and reference assignments.s

Serves as an expert in the intricacies of the Library's many catalogs and retrieval tools. Establishes liaisons in various areas of processing in order to assist in successful resolution of collections related problems. As requested, works closely with staff to improve the search and retrieval processes.

Responsible for developing effective and efficient search techniques. Develops alternative search strategies as the need arises.

Resolves the most difficult special search requests that require an expert knowledge in several areas including bibliographic procedures, knowledge of several languages, and a specialized expertise in a field of government documents. Serves as an expert in the intricacies of the Library's many catalogs and retrieval tools. Locates and expedites the retrieval of elusive and difficult to locate materials.

Receives requests with difficult bibliographic problems, or that may involve highly specialized and scholarly research demands. Determines how far a search should go, and makes recommendations for replacement or withdrawal of records from all files.

Establishes liaisons in various areas of processing in order to assist in successful resolution of collections related problems. Works closely with staff to improve the search and retrieval processes.

Trains lower grade employees in accomplishing their tasks, answering questions and following up to ensure that the work is done accurately and in a timely manner.

Special Projects 5%

Participates in developing and implementing a range of special projects to be performed for improving inventory control and tracking. Projects are evaluated in terms of funding implications. Works in consultation with the Head, Inventory Management and Document Fulfillment Section and the Collections Integrity and Maintenance Officer to develop the statement of work, cost, and staffing patterns.

Evaluates, selects, and adapts procedures to meet specialized information requirements.

Applies the standard practices of other fields and disciplines as they relate to circulation, tracking, special searching and inventory problem resolution. Evaluates and prioritizes work. Assesses new or unusual circumstances and develops variations in approach, and/or solutions for incomplete or conflicting information. Identifies, examines, and evaluates major publications and trends in the areas of inventory management.

May initiate, assist with, or be responsible for organizing reports and studies. Prepares reports, analyses, and other documents related to information and project efforts in working on special projects, analyzes specialized or technical information from a wide variety of sources. Oversees the collection of information and preparation of reports required for reporting necessary statistics and for budget allocation and monitoring.

Committee and Representational Activities 5%

Within the Library, serves on various committees and task forces dealing with new technologies and policy development effecting inventory control, tracking, user services and searching. Serves on committees and other groups involved in investigating new technologies and their possible application to library programs.

Provides technical direction to staff engaged in inventory management programs.

When appropriate, represents the Division and/or the Library as an expert in the fields of reader registration and accounts management.

Provides technical direction in supporting studies of account management and reader registration practices and procedures.

Keeps abreast of developments in the fields of accounts management, reader registration, library science, and management and administration. Develops personal contacts to establish and maintain cooperative work relationships in order to provide or exchange information and professional knowledge.

Participates in the development of a comprehensive computer-based item-level tracking system, utilizing the features and capabilities of the LC ILS.

Administers an Inventory Management and Problem Resolution Program. 20%

Consults the shelflist or the appropriate classification schedule to verify whether the class number assigned is consistent with the subject heading(s). Identifies and troubleshoots problems and works with other catalogers to resolve the problem in an appropriate fashion.

Conducts searches in order to identify and resolve problems with library materials generated by collections integrity programs, including the Retrospective Holdings Integrity Program (RHIP), transfer of collections to off-site storage, new book review program, and other special inventory programs. Identifies and notes errors in the LC ILS record which may require editing of the entry. Uses a sound knowledge of the flow of materials through the processing channels of LC, and traces materials which may be at any stage of the processing cycle.

Performs complex searches to identify the relationship of the piece in hand to the collection as a whole. Makes recommendations on items which may be removed from the Library's permanent collections using guidelines prepared by the Library's Selection Officers and Acquisition Policy Statements. Identifies and processes superseded volumes which have been revised, recompiled or replaced by later dated volumes or editions. Determines items in need of preservation treatment using established guidelines. Supports inventory management programs by providing quality control of contractors and Library staff.