This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Library Technician

Department:Legislative Branch

Agency:Library of Congress

Job Announcement Number:130039

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$62,467.00 to $81,204.00 / Per Year

OPEN PERIOD:

Tuesday, June 11, 2013 to Tuesday, June 25, 2013

SERIES & GRADE:

GS-1411-11

POSITION INFORMATION:

OPEN - Permanent

PROMOTION POTENTIAL:

11

DUTY LOCATIONS:

1 vacancy in the following location:
Washington, DC, USView Map

WHO MAY APPLY:

Current Department employees - CONSIDERATION UNDER THIS VACANCY ANNOUNCEMENT IS LIMITED TO THE PERMANENT AND INDEFINITE STAFF OF LIBRARY SERVICES, DUE TO BUDGETARY CONSTRAINTS. (EMPLOYEES MUST MAINTAIN ELIGIBILITY AT THE TIME OF SELECTION) TEMPORARY NOT-TO-EXCEED (NTE) AND INDEFINITE NOT-TO-EXCEED (NTE) STATUS CANDIDATES ARE INELIGIBLE.

JOB SUMMARY:

The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 151 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and almost 20 million items online. Located on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress and the National Library Service for the Blind and Physically Handicapped.

The incumbent serves as a Team Leader for Inventory Management in the Collections Access, Loan and Management Division (CALM), with responsibility for supervising, scheduling, and directing the work force comprised of a staff of library technicians graded as GS 06 -GS 09. Under the broad guidelines of the Head, Inventory Management and Document Fulfillment Section, the incumbent is responsible for the management of a broad array of programs in support of collections inventory control and tracking. Programs include both behind-the-scenes activities, e.g. problem resolution, quality control, searching collections storage areas for items not readily found or for which a problem might be present, support of the inventory program; and for direct public service, e.g. staffing a circulation station, providing search services such as advance reserve for those coming from out of town, and supporting the telework program. The high quality of the reference and research service that the Library provides is directly related to the practices and procedures developed and implemented in CALM. The incumbent shares with the Section Head and other Division managers and supervisors, overall responsibility for administering, planning, implementing, and evaluating programs and activities which deal directly with the provision of high quality service to the various users of the Library's general and other collections as assigned, and protecting the integrity of the collections. CALM has implemented several collections improvement and security programs and initiatives to improve the quality of responses the Library provides to its readers. The implementation of the Library's Integrated Library System contributes to improved efficiencies in research support and item-level tracking.The position description number for this position is 64534. This position has no promotion potential. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a flextime work schedule LIMITED to 8:30 a.m. to 9:30 a.m. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

 

KEY REQUIREMENTS


    DUTIES:

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    Exercises Supervisory Authorities 30%

    Supervises a staff of library technicians primarily from grades GS-6 to GS-9. Provides administrative and technical supervision necessary for accomplishing the work of the Inventory Management and Document Fulfillment Section.

    Directs staff engaged in ensuring the integrity of the collections, and in providing direct public service. Incumbent must possess an excellent knowledge of cataloging practices, inventory management programs, providing a high level of customer service to a wide range of constituents, an in-depth knowledge of automation and the various databases employed in inventory control, tracking and related areas, and an understanding of the depth and variety of the collections.

    Ensures that staff are thoroughly trained in Library and Division practices and policies to ensure collections security and recommends changes in procedures, workflows, and tools. Regularly explains technical information to individuals or groups.

    Assists in the development of, and participates in, the Division's training and orientation program for new staff.

    Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Assures that subordinates are trained and fully comply with the provisions of the safety regulations.

    The incumbent is responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, or handicap. Specifically, incumbent initiates nondiscriminatory practices and affirmative action for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills.

    Administers a Document Delivery and Tracking Program 20%

    Responsible for participating in planning, coordinating and directing the circulation, tracking and document delivery activities of the Division. Participates in the formulation of, and carries out, policies in such areas as circulation of Library materials through the Division's circulation stations; verifies eligibility of borrowers.

    Exercises diplomacy and tact in dealing with difficult patrons or callers, especially in resolving issues related to circulation and tracking of collection items. Demonstrates an understanding of the demands and attitudes of various interested and affected groups. Trains staff to maintain a high degree of tact and courtesy in dealing with visitors.

     

    Library Material Request Searches 20%

    Supervises staff involved in searching for requested items that are vague or not readily found, using an extensive knowledge of bibliographic tools and procedures. Responds to reference inquiries (telephone, written, and in person) relating to serial holding, bibliographic information, binding status for unbound issues, and reference assignments.s

    Serves as an expert in the intricacies of the Library's many catalogs and retrieval tools. Establishes liaisons in various areas of processing in order to assist in successful resolution of collections related problems. As requested, works closely with staff to improve the search and retrieval processes.

    Responsible for developing effective and efficient search techniques. Develops alternative search strategies as the need arises.

    Resolves the most difficult special search requests that require an expert knowledge in several areas including bibliographic procedures, knowledge of several languages, and a specialized expertise in a field of government documents. Serves as an expert in the intricacies of the Library's many catalogs and retrieval tools. Locates and expedites the retrieval of elusive and difficult to locate materials.

    Receives requests with difficult bibliographic problems, or that may involve highly specialized and scholarly research demands. Determines how far a search should go, and makes recommendations for replacement or withdrawal of records from all files.

    Establishes liaisons in various areas of processing in order to assist in successful resolution of collections related problems. Works closely with staff to improve the search and retrieval processes.

    Trains lower grade employees in accomplishing their tasks, answering questions and following up to ensure that the work is done accurately and in a timely manner.

    Special Projects 5%

    Participates in developing and implementing a range of special projects to be performed for improving inventory control and tracking. Projects are evaluated in terms of funding implications. Works in consultation with the Head, Inventory Management and Document Fulfillment Section and the Collections Integrity and Maintenance Officer to develop the statement of work, cost, and staffing patterns.

    Evaluates, selects, and adapts procedures to meet specialized information requirements.

    Applies the standard practices of other fields and disciplines as they relate to circulation, tracking, special searching and inventory problem resolution. Evaluates and prioritizes work. Assesses new or unusual circumstances and develops variations in approach, and/or solutions for incomplete or conflicting information. Identifies, examines, and evaluates major publications and trends in the areas of inventory management.

    May initiate, assist with, or be responsible for organizing reports and studies. Prepares reports, analyses, and other documents related to information and project efforts in working on special projects, analyzes specialized or technical information from a wide variety of sources. Oversees the collection of information and preparation of reports required for reporting necessary statistics and for budget allocation and monitoring.

    Committee and Representational Activities 5%

    Within the Library, serves on various committees and task forces dealing with new technologies and policy development effecting inventory control, tracking, user services and searching. Serves on committees and other groups involved in investigating new technologies and their possible application to library programs.

    Provides technical direction to staff engaged in inventory management programs.

    When appropriate, represents the Division and/or the Library as an expert in the fields of reader registration and accounts management.

    Provides technical direction in supporting studies of account management and reader registration practices and procedures.

    Keeps abreast of developments in the fields of accounts management, reader registration, library science, and management and administration. Develops personal contacts to establish and maintain cooperative work relationships in order to provide or exchange information and professional knowledge.

    Participates in the development of a comprehensive computer-based item-level tracking system, utilizing the features and capabilities of the LC ILS.

    Administers an Inventory Management and Problem Resolution Program. 20%

    Consults the shelflist or the appropriate classification schedule to verify whether the class number assigned is consistent with the subject heading(s). Identifies and troubleshoots problems and works with other catalogers to resolve the problem in an appropriate fashion.

    Conducts searches in order to identify and resolve problems with library materials generated by collections integrity programs, including the Retrospective Holdings Integrity Program (RHIP), transfer of collections to off-site storage, new book review program, and other special inventory programs. Identifies and notes errors in the LC ILS record which may require editing of the entry. Uses a sound knowledge of the flow of materials through the processing channels of LC, and traces materials which may be at any stage of the processing cycle.

    Performs complex searches to identify the relationship of the piece in hand to the collection as a whole. Makes recommendations on items which may be removed from the Library's permanent collections using guidelines prepared by the Library's Selection Officers and Acquisition Policy Statements. Identifies and processes superseded volumes which have been revised, recompiled or replaced by later dated volumes or editions. Determines items in need of preservation treatment using established guidelines. Supports inventory management programs by providing quality control of contractors and Library staff.


    QUALIFICATIONS REQUIRED:

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    Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

     

    Ability to develop and administer an Inventory Management and Tracking Program. **

     

    Ability to supervise. **

     

    Knowledge of integrated library systems, library applications, and other information technologies. **

     

    Ability to identify and resolve operational problems, particularly those related to inventory management and access using an integrated library system.

     

    Ability to communicate in writing.

     

    Ability to communicate orally.


    The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link: http://www.loc.gov/hr/employment/uploads/loc_supervisor_core_competencies.pdf.  

    HOW YOU WILL BE EVALUATED:

    The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.


    To preview questions please click here.


    BENEFITS:

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    Please visit our website at www.loc.gov/hr/employment/index.php and click Federal Benefits.

    OTHER INFORMATION:

    FURLOUGH NOTICE:  New employees of the Library of Congress who enter on duty after April 7, 2013 but before September 7, 2013 will be required to take 12 hours Leave Without Pay before September 7, 2013.  Specific hours should be coordinated with the supervisor of the position. 

    While it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

    The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

    Applicants must submit a complete application package that is received by the closing date of this announcement.

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

    Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of disability when applying for this position. The certificate of disability may be issued by a State Vocational Rehabilitation Office, Disability Services or Career Services office of an applicant's college or university, or the Department of Veterans Affairs. The date of certification must be within one year of the vacancy closing date and must be submitted with your application. For more information view the Library of Congress' Selective Placement Program at www.loc.gov/hr/employment/LOCSelectivePlacementProgram.pdf and/or contact the Library's Office of Inclusiveness & Compliance at 202-707-6024 (voice or TTY) or spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

    The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

    Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

    The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

    Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 2010-12, an appointee or internal selectee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library.

    The selected applicant may be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, Ethics in Government Act of 1978.



    HOW TO APPLY:

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    Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.

    You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.

    Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.

    Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.

    Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.

    Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.

    (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.

    (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.

    (3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.

    Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.

    IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, the last one sent will overwrite the first one. Finally, if you upload a document, e.g. your undergraduate transcript, do not also fax that same document (or fax another undergraduate transcript), because whichever one you send last will be the only one that is visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.

    Step 6: Click on "Submit" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.

    If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov, no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.



    REQUIRED DOCUMENTS:

    Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent). Disabled applicants claiming Selective Placement eligibility must submit proof of disability and a certification of job readiness. If Selective Placement is applicable to you, you will not be considered without submitting this documentation.  

    AGENCY CONTACT INFO:

    Customer Service Center
    Phone: 202-707-5627
    Fax: 000-000-0000
    Email: JobHelp@loc.gov
    Agency Information:
    LIBRARY OF CONGRESS
    101 Independence Ave. SE
    LM-107
    Washington, DC
    20540
    US
    Fax: 000-000-0000

    WHAT TO EXPECT NEXT:

    Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications". You will receive final notification via e-mail when the vacancy has been filled.

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    Job Announcement Number:

    130039

    Control Number:

    345400900