Department: Department of Defense
Agency: Department of Defense Education Activity
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Wiesbaden GermanyView Map
Department of Defense Education Activity (DoDEA) is a DoD Field Activity responsible for the oversight of two school systems: the Department of Defense Dependents Schools (DoDDS) an the Department of Defense Dependent Elementary & Secondary Schools (DDESS). DoDEA employs more than 13,500 individuals responsible for providing a quality education to approximately 90,000 students from pre-kindergarten through grade 12 in 13 foreign countries, 7 states, Guam, & Puerto Rico.
This position is located in DoDDS-Europe, Information Technology (IT) Division. Incumbent analyzes microcomputer, peripheral and software problems as reported by DoDDS employees and performs trouble shooting support via telephone, electronic mail, remote access, on-site and/or by requesting contractor ADP maintenance and government personnel to resolve problems. Recommends proven methods and demonstrates the ability to execute standard work-flow processes in a service desk environment. Acts to resolve reported problems by contacting the end user to analyze and follow up to eliminate the cause. Ensures customer receives full explanation of problem resolution and describes processes needed to complete the service request. Works with technical support personnel in resolving critical problems and coordinates technical issues with other agency personnel.
Who May Apply: Individuals who are current career/career-conditional Federal employees in the competitive service in the local commuting area ; reinstatement eligibles in the local commuting area; individuals on an interchange agreement in a local area; DoD Military/Civ spouse eligibles in the local commuting area; Interagency Career Transition Assistance Plan (ICTAP) eligibles in the local commuting area; 30% disabled veterans in the local commuting area; Veterans Employment Opportunity Act (VEOA).
Local commuting area is defined as the geographic area surrounding a work site that encompasses the localities where people live and can reasonably be expected to travel back and forth daily to work based on the generally held expectations of the local community. (5 CFR 575.203)
NOTE: The DoD policy on overseas employment for civilian employees limits overseas tours to 5 years. Case-by-case extensions beyond the 5 year limit may be granted but are designed only to provide management flexibility to meet defined mission requirements that otherwise cannot be met.
Initial tour of duty is 3 years.
One or more positions may be filled by this vacancy announcement.
- You must be a U.S. Citizen to apply for this position
- See Other Information for details on ordinarily residents and dual citizens
- You will be subject to a background/suitability investigation/determination
- Male applicants must meet Selective Service requirements.