Job Overview


NOTE: This position is in the U.S. Public Health Service (USPHS) Commissioned Corps and you will be referred as a Commissioned Corps personnel and not as a candidate to a permanent GS career or career-conditional appointment. This USPHS position is being filled at the rank of Captain (O-6).


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyber space and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

This is a key position within the Immigration and Customs Enforcement (ICE). ICE utilizes the government's second largest cadre of law enforcement officers to ensure our nation's economic, transportation and infrastructure security. ICE enforces immigration and customs laws. Our talented and courageous workforce identifies criminal activities and eliminates vulnerabilities that pose a threat to our nation's borders.

ICE is the primary investigative arm of the Department of Homeland Security. With more than 19,000 employees in 400 offices around the world, ICE is a key component of the DHS layered defense approach to protecting our nation. For additional information about ICE and career opportunities go to

The ICE Health Service Corps (IHSC) exists within the organizational structure of the Bureau of Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the health care professionals working together to provide quality health care services.

This position is for Commissioned Corps Officers only.

The incumbent serves as Health Operations Unit Chief. This position provides administrative and supervisory oversight of day to day operational activities at 21 sites, health care administrators and their ICE sponsored detention settings located throughout the nation. This includes the analysis of staffing levels and provision of resources necessary to carry out the health care mission based on organizational needs. The unit also coordinates all activities involving medical issues with local Enforcement and Removal Operations (ERO) staff and contracted security staff. Additionally, Health Operations obtains and tracks a multitude of information and data necessary to respond to various requests for information, including responses to congressional and media inquiries. The Unit provides technical oversight to contract staff utilized to augment the federal workforce.

The incumbent serves for one of the health care facilities located across the nation for the ICE Health Service Corps.  These sites provide medical care to detainees in Immigration and Customs Enforcement custody.


The ICE Health Service Corps protects America by providing health care and public health services in support of immigration and customs law enforcement. This is accomplished through maintaining a committed, effective and efficient workforce who provides evidenced based appropriate health care in a cost effective manner.


  1. Must have a health care background and/or formal education in health care administration including human resources, health care budget and finance, quality assurance/performance improvement, management of ambulatory health care organizations, risk management, and managed care.
  2. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.
  3. Excellent interpersonal skills and flexibility.
  4. Excellent writing, oral and editing abilities.
  5. Experience in leadership role of a national program.
  6. Experience in correctional health care systems
  7. Cultural Competency.
  8. Interpersonal Skills. 
  9. Strong Oral/Written Communication Skills. 
  10. Integrity/Honesty 
  11. Maintains current CPR/BLS certification 
  12. Maintains basic readiness 
  13. Maintains clinical professional skills via continuing education opportunities 
  14. Data analysis and trending experience
  15. Strong collaboration and team building skills
  16. Ability to research topics for continued improvement of clinical operations
  17. Strong risk management experience
  18. Leadership development 
  19. Problem solving



  1. Coordinates and/or works collaboratively with other IHSC units and partners in the writing and compilation of policies and guidelines consistent with IHSC program legislation and regulations.
  2. Performs a variety of research and investigative tasks in order to the Deputy Assistant Director in the development of program policy.
  3. Conducts research, and prepare, in draft format, results of such research in document or letter format. May include but is not limited to congressional inquiries, articles, reports, etc.
  4. Development of Standard Operating Procedures (SOPs), manuals and workbooks as well as periodic revisions to them.
  5. Interpretation and translation activities within the scope of the employees’ duties.
  6. Assess these employees’ language abilities to ensure their competency to perform language services for particular duties; and describe plans for enhancing employees’ language abilities.
  7. Effectively anticipates workload and coordinates activities of personnel in the delivery of patient care in a timely fashion.
  8. Plans strategically to meet anticipated long-term future needs of the population served. Articulates messages in a clear succinct manner.
  9. Demonstrates understanding of the budgeting process and experience in gathering data in support of budget development and resource allocation.
  10. Creates reports on data analysis and trending to reflect overall quality and quantity of the local facility programs, initiatives and directives that will facilitate best practices. Discusses ability to examine factual data, comprehend and interpret written materials, prepare written reports, identify problems and construct recommendations for solving the problems.
  11. Makes controversial and sensitive decisions regarding patient care and management.
  12. Makes critical decision under pressure.
  13. Possess the ability to respond to changes in processes, procedures, and goals in a rapid and constructive manner and to effect modifications in the organization.
  14. Responds to multiple tasks in a short time.