This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant (Advanced)

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:528D-13SMF-223

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,315.00 to $45,376.00 / Per Year

OPEN PERIOD:

Thursday, June 13, 2013 to Wednesday, June 19, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Excepted Service Permanent

DUTY LOCATIONS:

2 vacancies in the following location:
Albany, NY United StatesView Map

WHO MAY APPLY:

VA Employees and All US Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN)905263

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

 

How would you like to become a part of a team providing compassionate care to Veterans?


The Stratton VA Medical Center, part of the VA Health Care Upstate New York, is located in the heart of Albany. Albany, the capital city of New York, the seat of Albany County, and the central city of New York's Capital District, is roughly 140 miles north of New York City and sits on the west bank of the Hudson River. Opened in 1951, our Medical Center serves 22 counties of Upstate New York, Western Massachusetts and Vermont. In 1990 this facility was named in honor of Samuel S. Stratton, U.S. Congressman for 30 years of the 23rd District, a staunch supporter of veterans and a frequent visitor to our hospital.

Patient Centered care is our approach to delivering healthcare to our Veterans. This philosophy gives patients and their families the chance to work closely with their healthcare providers to create more personalized care plans. Patient-centered care also considers the Veterans’ personal preferences and values, family situations, cultural traditions, and lifestyles; it keeps them informed and engaged throughout their treatment. The Veteran and family members become key members of the healthcare team and are active participants in making healthcare decisions.

“As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

NOTE: The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate. 

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Tour of Duty: Monday through Friday, 07:30am to 04:00pm

Functional Statement #: F9028

Relocation Expenses: Relocation expenses are not authorized for this position.

KEY REQUIREMENTS

  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • One (1) year specialized experience required

DUTIES:

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The position is assigned to the Qualify Management Care Line at the VAMC, Albany, NY and reports directly to the Quality Manager within Nursing Services.  The primary purpose of this position is to provide administrative support for the Quality Manager through the collection, selection, organization, and submission of information in oral and written form, thereby extending the administrative capabilities of this area. He/she performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of an organization. Researches selected topics and/or concepts. Assembles and summarizes data, background information, and other materials into report or presentation formats.

The incumbent is required to identify inaccuracies and resolve discrepancies; plan, organize, and coordinate work in a timely and effective manner.  Any inability to do so may result in missed deadlines and may adversely affect patient care and the way in which other employee's document, store, receive, or transmit information, or the availability and usefulness of the information involved.

The Medical Support Assistant requires a practical working knowledge of clerical and administrative methods, regulations and principles to perform duties of the position, which typically includes a requirement for skills in English grammar, spelling, punctuation; required formatting to ensure correctness of correspondence and reports; attention to detail, the ability to analyze and develop facts; skill as a qualified typist, including skill in operation of personnel computers and associated programs including Word, Excel, and various automated computer systems.

The Medical Support Assistant requires knowledge of medical terminology and common procedure flow sufficient to be able to adequately address concerns of veterans or their representative regarding a scheduled procedure; knowledge of pertinent information that is required for the scheduling of each request/procedure within the community and demonstrated ability to appropriately manage an Electronic Wait List (EWL) system, to include making entries and removal.

The incumbent is recognized as the go-to authority for processing problems related to data collection or daily office operations issues for the assigned sections.  The administrative support work provided requires considerable evaluative judgment because of the complexity of the programs and regulations that must be adhered to within well-defined, commonly occurring aspects of a segment of the program.  Assignments usually involve a relatively narrow range of work situations.  Data collection and review assignments require evaluative judgment and are narrowly focused on the task at hand, have precedent work from previous data pulls to base decisions on, and are relatively clear cut to process.  Incumbent has skill to collect, compile, and summarize information and data from multiple sources, identify inaccuracies or anomalies in the information collected, and inform supervisor of facts.


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:  Within 15 days after the closing date of this announcement, you must meet the OPM Group Coverage Qualification Standards for Clerical and Administrative Support Positions.

·         U.S. citizenship: Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

·         Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

·         English Language Proficiency: Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GS-6 - Advanced Medical Support Assistant - No Educational Substitution at this GS Level

a)    Experience.  One year of experience equivalent to the next lower grade level.

b)    Assignment.  The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

c)    Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: To be creditable, experience must have demonstrated possession of the knowledge, skills, abilities and other characteristics associated with the Advanced Medical Support Assistant.

1.    Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2.    Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3.    Advanced knowledge of the technical health care process as it relates to access to care.

4.    Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5.    Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6.    Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

GRADE DETERMINATIONS:

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

References: VA Handbook 5005/ 53, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD, dated June 2012, and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at http://www.opm.gov/qualifications/standards/indexes/num-ndx.asp


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. http://www.ed.gov/admins/finaid/accred/index.html

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Physical Requirements: Work is primarily sedentary involving moderate computer usage.  Daily intermittent physical movement required throughout the work area and Health Care Center.  Rigid deadlines and need for high degree of accuracy periodically becomes stressful.

Work is primarily performed in an adequately lighted and climate controlled hospital office environment involving the everyday risks or discomforts.  Safety precautions of a typical office setting are followed.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.  You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did and the outcome, see www.va.gov/pbi.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees’ credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.



OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.



HOW TO APPLY:

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All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Wednesday, June 19, 2013 to receive consideration.

1.     To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2.     Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.



REQUIRED DOCUMENTS:

All applicants are required to submit the following supporting document type(s):
   ·Other (VA Form 10-2850c)
   ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·DD-214
   ·OF-306
   ·Other Veterans Document
   ·SF-15
   ·SF-50
   ·Transcript

VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

1.     To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is 905263.

2.     Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Wednesday, June 19, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

1.     Click the following link to view and print the occupational questionnaire TAG:View Occupational Questionnaire.

2.     Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.  

3.     Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

Sharon Fullwood
Phone: (518)626-6155
Email: SHARON.FULLWOOD2@VA.GOV
Agency Information:
VHA Albany VAMC
Department of Veterans Affairs
VAMC Albany 5
113 Holland Avenue
Albany, NY
12208-3410
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.

Instructions for answering the questions in the Occupational Questionnaire:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.


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Job Announcement Number:

528D-13SMF-223

Control Number:

345197100