In order to be considered for this position you must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
To qualify for the GS-9: You must possess 1 year of specialized experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector OR have completed at least two years of full-time, progressively higher level graduate education leading to a Master's degree OR possess a Master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of these fields and required the development or adaptation of applications, systems or networks. Examples of specialized experience include: troubleshooting and repairing computer equipment, including loading software, examining computer components, making board-level repairs, troubleshooting and analyzing problems, and testing software; formatting hard drives; identifying problems; replacing computer components, testing and repairing a wide variety of hardware and software from various manufacturers; reviewing malfunctioning PCs, workstations, and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunction.
It is encouraged that you submit a copy of your transcripts. Unofficial transcripts will be accepted in the application package; however, official transcripts will be required prior to receiving an official offer. Click here for information on Foreign Education.
Males born after December 31, 1959 must be registered with Selective Service.
HOW YOU WILL BE EVALUATED:
To learn more about the available job opportunities as a NIH Recent Graduate (IT Specialist), please contact us at (301) 402-6040 during normal business hours, Monday - Friday, 8AM-5PM.