Job Overview

Summary

Become a part of the Department that touches the lives of every American!  At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere.  It is the principal agency for protecting the health of citizens.  Join HHS and help to make our world healthier, safer, and better for all Americans.

This position is located in the Department of Health and Human Services (DHHS), Food and Drug Administration (FDA), Office of Regulatory Affairs (ORA), New England District located in Stoneham, MA.

 

The FDA's Office of Regulatory Affairs is the lead office for all FDA Field activities as well as providing FDA leadership on imports, inspections, and enforcement policy.  ORA supports FDA Product Centers by inspecting regulated products and manufacturers, conducting sample analysis on regulated products, and reviewing imported products offered for entry into the United States.  ORA also develops FDA-wide policy on compliance and enforcement.

Who May Apply:  Open to all United States Citizens.

Announcement amended to add the following statement below:

This vacancy is also being announced concurrently with vacancy announcement HHS-FDA-ORA-MP-13-911172 under merit promotion procedures.  Please review that announcement to see if you are eligible for consideration under merit promotion procedures.  NOTE:  Applicants must apply separately for each announcement in order to be considered.



This announcement may be used to fill additional vacancies.

Duties

The incumbent develops district programs to insure that quality provisions are planned, developed and implemented to identify, prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services.  Develops reporting procedures, sampling techniques and measurements at various points in the transaction process or business cycle to identify problem areas or inherent weaknesses in work processes, procedures, information systems and content.  Develops quality program indicators for complex transactions or business processes.  Investigates and analyzes quality trends or conditions and initiates corrective action.  Designs district studies, training programs and strategies for identifying opportunities to improve customer service and process quality.