This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT SPECIALIST (CUSTSPT)

Department:Department of the Army

Agency:Army National Guard Units (Title 32)

Job Announcement Number:IL-13-127

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$38,790.00 to $74,628.00 / Per Year

OPEN PERIOD:

Thursday, May 23, 2013 to Friday, June 07, 2013

SERIES & GRADE:

GS-2210-07/11

POSITION INFORMATION:

Full Time - Excepted Service Permanent

PROMOTION POTENTIAL:

11

DUTY LOCATIONS:

1 vacancy in the following location:
Springfield, IL United StatesView Map

WHO MAY APPLY:

US Citizens and Status Candidates

JOB SUMMARY:

The National Guard is the oldest component of the Armed Forces of the United States and one of the nation's longest-enduring institutions. Since the earliest American colonial days, citizens have joined together for collective defense.  We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your State and your community!

ILLINOIS NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires membership in a compatible military assignment in the Illinois National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the Illinois National Guard must be eligible for immediate membership and employment in the Illinois National Guard.

Duty Location: DCSIM, Springfield, IL

Selecting Official: SGM Eric Walls, 217-761-1260

Areas of Consideration: This position is announced statewide for those persons holding or eligible to acquire membership in the IL ARNG in an available military position in an Enlisted grade which is compatible with this technician position.

Military Requirements: Selected Candidates will be required to be in a compatible military assignment prior to the effective date of placement.

Compatible Military Assignments: Enlisted: 25B, 25U, 25Z

KEY REQUIREMENTS

  • Must be willing to become a member of the National Guard.
  • Must be a U.S. Citizen.
  • Completed NGIL Form 73 required, see How to Apply, Required Documents
  • Secret Security Clearance Required
  • Indefinite position/ Temporary promotion/ May become permanent

DUTIES:

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--Serves as a technical expert on all supported automated systems utilized throughout the state.  Provides solutions to customer requests for assistance in resolving hardware and software problems.  Systems used include personal computers, mini computers and mainframes. 

 

--Develops and maintains the customer service database for all service requests.  Receives, analyzes, and assigns control numbers to all incoming customer requests.  Determines if equipment is covered by warranty or maintenance contract and processes accordingly.  Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area.  Follows up with the functional areas to ensure problems are resolved and requests are completed.  Ensures continual contact and update of status with the user. 

 

--Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provides database maintenance on the customer support database.  Participates in the analysis of requests for new and modified applications.  Determines equipment demands and number and kind of requests received: data communications requests, telecommunications requests, visual information requests, and information services requests.

 

--Researches trends and patterns to implement new or improved communications methods and procedures. Incumbent uses judgment in relating trends in workload, equipment performance, other activity’s experience with comparable proposals to determine the worth of a proposed change in the state’s networking, automation, telecommunications, visual information or information services normal working environment.

 

--Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.   Consults with users and managers to determine specific locations and requirements for the particular system installation.  Identifies requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others.  Develops bill of materials to support equipment installation.

 

--Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.  Uses detailed reference material and sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.  Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs limited upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.

 

--Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.  Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.  Enforces command standards for hardware and software configurations.  Configures workstation security parameters.  Troubleshoots and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults.  Detects and removes computer viruses.  Restores and repairs critical data files.  Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.

 

--Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.


QUALIFICATIONS REQUIRED:

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QUALIFICATIONS:  Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. 

SPECIALIZED EXPERIENCE:  GS-11 level:  Must possess 36 months:  Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.    GS-09 level:  Must possess 24 months:  Experience, education, or training in analysis of the interrelationship of pertinent components of the system.  Experience planning the sequence of actions necessary to accomplish the assignment.  Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.   GS-07 level:  Must possess 12 months:  Experience, education, or training in translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.  Experience interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow.

 

SUBSTITUTION OF EDUCATION:  GS-07:  One full year of graduate level education.  GS-09:  A masters or equivalent graduate degree or 2 years of progressively higher-level graduate education leading to such a degree.  GS-11:  A Ph.D. or equivalent, or 3 years of progressively higher-level graduate education leading to such a degree.  

 

Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.


 

Participation in direct deposit is mandatory.

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents.

If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.


BENEFITS:

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PAYMENT OF CHANGE OF STATION (PCS) COSTS:  PCS at Government expense may be authorized only in accordance with the PCS policy set forth by The Adjutant General of Illinois.

The Federal government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.

This link provides and overview of the benefits currently offered to Federal employees. https://help.usajobs.gov/index.php/Pay_and_Benefits



OTHER INFORMATION:

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

2. Please do not send/fax/courier/email any applications or resumes to the  National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs.

3. PRIORITY CONSIDERATION:  Candidates who believe they are entitled to priority consideration for repromotion or reemployment should forward a description of the circumstances with their applications.  Consideration of qualified candidates eligible for priority consideration will precede efforts to fill the position by normal competition.



HOW TO APPLY:

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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
 
The complete application package must be submitted by 11:59 PM (EST) on Friday, June 07, 2013 to receive consideration.
 To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
 Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
 To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
 To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

 

 

 

All applicants are required to submit the following supporting document type(s):
   ·Other (NGIL Form 73)
   ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·DD-214
   ·Transcript

Faxing Applications or Supporting Documents:

You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

 NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
 
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
 1.To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 895942.
2.Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Friday, June 07, 2013. to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
 
To complete the occupational questionnaire and submit via fax:
1.Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
 2.Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.
 3.Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.
 

 



REQUIRED DOCUMENTS:

For this job announcement the following documents are required:

  • Current Resume or OF 612.  (When using either documentation, be sure to list your duties and responsibilities as they relate to the specialized experience as listed above.)
  • Completed NGIL 73 (Be sure list all AFSC’s or MOS’s held during your military career)
  • Transcripts (If using education to substitute for experience, you must submit  transcripts.)

To submit the documents requested follow the instructions below: Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications Your document(s) can be submitted electronically using the document upload process or by fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

DOCUMENTS THAT CANNOT BE ACCEPTED:  Photographs, copies of position descriptions, training certificates, performance ratings, awards, and letters of appreciation.

AGENCY CONTACT INFO:

Eric L. Walls
Phone: (217)761-1260
Email: ERIC.L.WALLS2.MIL@MAIL.MIL
Agency Information:
DCSIM
1301 N MacArthur Blvd
Springfield, IL
62702

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or  interviews are required you will be contacted.

Instructions for completing the OPM 1203-FX:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Social Security Number

Vacancy Identification Number

895942


1. Title of Job

IT SPECIALIST (CUSTSPT)
2. Biographic Data

3. E-Mail Address

4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

07
09
11

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

If you are applying by the OPM Form 1203-FX, leave this section blank.

15. Dates of Active Duty - Military Service

If you are applying by the OPM Form 1203-FX, leave this section blank.

16. Availability Date

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

001 IT Specialist (CUSTSPT)

21. Geographic Availability

178220167 Springfield, IL

22. Transition Assistance Plan

If you are applying by the OPM Form 1203-FX, leave this section blank.

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. Are you currently a member of the Illinois National Guard?

A. Yes.
B. No.

2. If you are a member of the Illinois National Guard, are you currently a technician?  Select the description below which best describes your status.

A. I am currently a Permanent Federal Technician with the Illinois National Guard.
B. I am currently an Indefinite Federal Technician with the Illinois National Guard.
C. I am currently a Temporary Federal Technician with the Illinois National Guard.
D. I am currently a traditional (M-Day) member of the Illinois National Guard.
E. Not a current member.

3. If you are not a member of the Illinois National Guard, are you willing to become a member?  If yes, contact the Recruiting Command at 1-800-GO-GUARD, or www.1800goguard.com to see if you are eligible for enlistment.

A. Yes
B. No.
C. Not applicable, I am a current member.

4. Do you possess experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process?  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. 

A. Yes
B. No

5. Do you possess at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization?  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. 

A. Yes
B. No

6. If you answered NO to question 5, do you possess at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system?  Experience planning the sequence of actions necessary to accomplish the assignment.  Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. 

A. Yes
B. No

7.

If you answered NO to question 5 and 6, do you possess at least 12 months experience, education, or training in translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language?  Experience interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow. 

A. Yes.
B. No.

8. If you answered no to Questions 35, 6, or 7; do you possess any of the following education?

 

A. GS-11: A Ph.D. or equivalent, or 3 years of progressively higher-level graduate education leading to such a degree.
B. GS-09: A masters or equivalent graduate degree or 2 years of progressively higher-level graduate education leading to such a degree.
C. GS-07: One full year of graduate level education.
D. My education does not fall into the categories above.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Darken the oval corresponding to that statement in Section 25 of the Qualifications and Availability Form C. Please select only one letter for each item.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

9.

Knowledge of a wide range of telecommunications and computer security techniques, requirements, methods, sources, and procedures for the following programs: Computer Security (COMPUSEC), network security, communications security (COMSEC), Electronic Key Management System (AFEKMS), Emissions Security (EMSEC), STU III, FORTEZZA security, and Security Awareness, Training and Education (SATE). 

10. Knowledge of concepts, principles, methods, and practices in the information systems security to design, develop, implement, and maintain secure systems and services, assess the effectiveness of current systems security and services, and provide advice and guidance on complex issues.

11. Knowledge of information systems security principles and methods to design, develop, implement, and manage systems, networks, and data that ensure confidentiality, integrity, and availability. 

12. Knowledge of methods for evaluating, implementing and disseminating information systems security tools and procedures to ensure, protect, and restore information security systems and network services and capabilities. 

13. Knowledge of Security Awareness Training and Education (SATE) security training program, training materials, and sources. 

14. Ability to isolate and analyze relevant data to conduct analyses of complex issues affecting the specialty area. 

15. Skill in oral and written communication to prepare and present reports, interpret policies and guidelines, provide advice and guidance to customers, and represent the organization in interactions with other organizations. 

 

16. Ability to provide technical leadership on projects that require group efforts.


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Job Announcement Number:

IL-13-127

Control Number:

343986400