This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Operations Clerk

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VHA-523-13-893994

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$11.46 to $13.34 / Per Hour


Friday, May 17, 2013 to Friday, June 07, 2013




Full Time - Permanent


1 vacancy in the following location:
Brockton, MA United StatesView Map


United States Citizens


Service: Canteen
Vacancy Identification Number (VIN)

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

“As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to”]

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Who May Apply:

  • Open to all U.S. Citizens


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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The incumbent of this position works under the general supervision of the canteen chief or his/her designee.  The primary duties of this position include clerical and administrative responsibilities in the canteen administrative office with collateral duties assigned with canteen operations.  As directed by designated canteen supervisory/management personnel and in accordance with established VCS policies, procedures and standards:  Controls, accounts for and secures all cash stored in the canteen safe as well as all safe transactions involving petty cash, change funds, withdrawals of funds, coupon transactions, etc.  Regularly verifies cash funds.  Immediately reports shortages, losses or other discrepancies involving cash or assets; or other violations of established cash, assets or accountability controls.  Accounts for and verifies all withdrawals and deposits of funds.  Reviews all sales journals and conducts regular reconciliations of all accounts.  Investigates and resolves discrepancies, insuring that all accounts are balanced prior to transmittal to the VCS Finance Center.  Oversees/verifies receipts of funds on a daily basis.  Conducts unannounced cash register reconciliations.  Runs cashier reports reflecting overages or shortages.  Analyzes cash register tapes to determine if there are an unusual amount of voided transactions, “no sale” transactions or other cash/funds-handling related discrepancies.  Verifies void/no-sale transactions to determine/insure that violations of established cash/assets accountability or funds security violations have not occurred.  Approves/verifies customer checks, money orders, credit cards and refunds in accordance with established VCS policies, procedures and standards.  Complies with established monitoring and control policies and procedures related to minimizing returned check problems.  Takes prompt action to collect cash from customers whose checks have been returned unpaid.  Conducts quarterly reviews of coupon books to insure an accurate inventory and on-going balance of same.  Prepares and insures the timely and accurate submission of all canteen reports.  Responds to requests for information(RFI’s), letters of inquiry, etc., as necessary.  Prepares correspondence for canteen chief/supervisory personnel as required.  Maintains canteen office files in accordance with established file plans.  Complies with established suspense dates for recurring reports/correspondence.  Controls, manages and/or verifies associate personnel records in accordance with established policies and procedures which may include time-cards, leave schedules and related documents/reports. A more detailed description of the duties of the position is available in the Human Resources Management Service.

Position Description# VCS-008
Work Schedule: Full Time, Monday - Friday 8:00am to 4:30pm

NOTE: This position is a NAGE Bargaining Unit position.
NOTE: Travel and relocation expenses are not authorized.
NOTE: Selectee may be required to work at any Boston Healthcare System campus, as needed.
NOTE: Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered.


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Clerical, office, or other work that indicates the possession of, or ability to acquire, necessary skills for file/records management, cash handling/accountability, and reports/correspondence preparation.


Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.

The nature of the work environment, which is normally in a hospital setting, may require, with the availability of appropriate protective devices/clothing: Lifting of moderately heavy items.  Exposure to heat, cold and inclement extremes of the weather; exposure to freezer/refrigeration temperature extremes; working around wet or slippery floors or other day to day proximity to similar hazards to personal safety.


Your application will be reviewed and rated based on the following Knowledge Skills and Abilities:
1.  Ability to prioritize work and meet deadlines within the retail environment.
2.  Knowledge of administrative and clerical duties and responsibilities in a canteen retail office.
3.  Knowledge in accounting and cash control procedures with skills in cash office procedures, verifying withdrawals and deposits.
4.  Ability to verify receipts of funds.
5.  Ability to assist in the day to day canteen operations.


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.


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All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, June 07, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


You must provide a complete Application Package which includes:

1.  CV or Resume.

2.  Occupational Questionnaire

3.  If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  

4.  If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).

5.  Optional Form 306 - Declaration for Federal Employment (Available at  This is a required form and must be submitted with your application.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 893994.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Friday, June 07, 2013Friday, June 07, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Job Information
Phone: (774)826-1269
Agency Information:
Canteen Service
940 Belmont St
Brockton, MA


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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