There is no substitution of education for the experience for this position.
Individuals must have IT-related experience demonstrating each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In order to qualify, applicants must have at least one year of specialized experience equivalent to the grade 12 level in the Federal service. Specialized experience is hands-on experience in all areas of troubleshooting and resolving issues with Microsoft Software including Windows 7 and MS Office 2010; remote access capabilities; repairing laptops, desktops, printers; imaging of work stations; and wireless networking consisting of configuring and troubleshooting work stations to connect to wireless networks.
Applicants eligible for CTAP (Career Transition Assistance Program) or ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 or higher in the online assessment to be determined "well qualified" for this position. For more information, click here
High Risk Position - Background Investigation (BI) required.
Completion of Confidential Financial Disclosure may be required.
HOW YOU WILL BE EVALUATED:
Your resume will be reviewed, including the online assessment questionnaire, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans preference will receive selection priority over non-veterans.
1. Knowledge of computer software concepts such as data representation, data structures, file systems, operating systems, software development methodologies, and network protocols.
2. Knowledge of computer hardware concepts such as computer architecture, computer communications systems, and peripheral devices (printers, fax machines, data storage drives, etc.).
3. Ability to support and coordinate the implementation of major IT improvement programs, renovations, and services including graphical systems, graphic displays, and high-speed communications links such as Frame Relay, Packet Switching, Synchronous Optical Network (SONET), and Asynchronous Transfer Mode (ATM).
4. Ability to analyze, propose and implement integrated IT solutions and communicate those solutions to the client.
To preview questions please click here.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.