Job Overview

Summary

Our mission:  To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan," - by serving and honoring the men and women who are America's Veterans. 

YOU CAN MAKE A DIFFERENCE

Every job at the VA impacts the Veterans that we serve.  You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve. 

Location: This position is within the Denver Acquisitions & Logistics Center (DALC) in Golden, Colorado.  

Area of Consideration.  To be eligible under Merit Promotion, you must have an eligibility listed below:  

Competitive Merit Promotion

*Transfer or Reinstatement eligibles: current Federal or former employees with career or career-conditional appointments in the competitive service that hold, or have held a career or career-conditional position at a lower grade level as the position being announced. An SF-50 must show appointment in the competitive service.

*Veterans Employment Opportunity Act (VEOA) eligibles.

Non-Competitive Merit Promotion:

*ICTAP/CTAP eligibles

*Disabled veterans receiving 30% or more disability compensation from the VA

*Individuals with severe disabilities (eligible for Schedule A appointments)

*Individuals eligible under other non-competitive appointment authorities such as:   Military spouses under E.O. 13473; Certain former overseas employees; Present and former Peace Corps, Vista or Action volunteers;              Former White House staff; Present and former Foreign Service officers and employees; Certain National Guard technicians.

*Current and former Federal employees who meet the established criteria outlined in an Office of Personnel Management Interchange Agreement

*Transfer or reinstatement eligibles that hold, or have previously held a career or career-conditional position at the same or higher grade level with the same or higher promotion potential as the position being announced.

*Veterans Recruitment Authority (VRA), allows appointments of eligible veterans up to the GS-11 level.            

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e. intellectual disabilities, severe physical disabilities, or psychiatric disabilities) and/or Disabled Veterans with a compensable service-connected disability of 30% or more.

Duties

Major Duties

  • Responsible for the placement of all hearing aid service/orders received at the Denver Acquisition & Logistics Center.
  • Apply hearing aid knowledge to customer requests to determine accurate repair order descriptions.
  • Define and describe the hearing aid malfunction or other service required on the repair service delivery order.
  • Process repair orders in accordance with established timeliness standards.
  • Perform quality control on commercially repaired hearing aids using sound measurement test instruments, visual inspection, listening operational checks and manufacturer's technical data.
  • Initiates, maintains, and disposes of computer records for veterans and medical facilities.
  • Build positive and professional relationships with patients, health care facility medical staff, and member of various service organizations.