Job Overview

Summary

Our mission:  To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan,” - by serving and honoring the men and women who are America's Veterans.

You Can Make a Difference!

 

Every job at the VA impacts the Veterans that we serve.  You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve.

Location: This position is within the Denver Acquisitions & Logistics Center (DALC) in Golden, Colorado.

 

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities, i.e. intellectual disabilities, severe physical disabilities, or psychiatric disabilities, and/or Disabled Veterans with a compensable service-connected disability of 30% or more. 

Duties

Major Duties

  • Responsible for the placement of all hearing aid service/orders received at the Denver Acquisition & Logistics Center.
  • Apply hearing aid knowledge to customer requests to determine accurate repair order descriptions.
  • Define and describe the hearing aid malfunction or other service required on the repair service delivery order.
  • Process repair orders in accordance with established timeliness standards.
  • Perform quality control on commercially repaired hearing aids using sound measurement test instruments, visual inspection, listening operational checks and manufacturer's technical data.
  • Initiates, maintains, and disposes of computer records for veterans and medical facilities.
  • Build positive and professional relationships with patients, health care facility medical staff, and member of various service organizations.

 

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