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This Position Is No Longer Available

Job Title:  Administrative Support Clerk (G&F)
Department:  Legislative Branch
Agency:  Library of Congress
Job Announcement Number:  130072

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$34,075.00 to $44,293.00 / Per Year
Monday, May 13, 2013 to Friday, May 24, 2013
Open - Indefinite Not-To-Exceed 3 Years
1 vacancy - Washington, DC  View Map

U.S. citizens


The Congressional Research Service (CRS) seeks an Administrative Support Clerk for the Government and Finance Division to provide frontline client service to callers and visitors and administrative support to the division.

Within CRS, the Government and Finance Division's work focuses on the organization, structure, operations and management of Congress and its support agencies, the executive the judicial branches; the congressional budget and appropriations process, the legislative process and congressional history; and issues related to homeland security and emergency management, community development, elections and American federalism. Among the financial issues covered are banking, financial institutions, insurance and securities, taxation, public finance, fiscal and monetary policy, the public debt, the interaction of taxes with interest rates, and such economic indicators as gross domestic product, inflation and savings. More information about CRS is available on the CRS Careers website.

The ideal candidate will be proficient in Microsoft Office Suite applications, have knowledge of client relationship management software and systems, be able to provide excellent customer service, and must exercise sound judgment.

The selectee will provide administrative and clerical support to division staff and managers, perform specialized data entry and data management-related tasks, prepare and draft a variety of correspondence and other written materials using standard word processing software, and maintain official administrative files and records. The selectee's duties will include greeting, screening, and referring visitors; taking and delivering telephone messages; and referring callers to division staff. The selectee will also be responsible for handling routine inquiries relating to office support services, supplies, equipment, forms, and administrative approval processes and procedures.

CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.

CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.


  • The selectee will work a fixed schedule: 9:30 a.m.-6:00 p.m., Monday-Friday
  • See other requirements under QUALIFICATIONS REQUIRED, below


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Provides frontline customer service to callers and visitors and frontline administrative support to office or division staff. Greets, screens and refers visitors; takes and delivers telephone messages; refers callers; and locates office or division staff. Answers routine inquiries relating to office support services, supplies, equipment, forms, and administrative approval processes and procedures.

Assists with preparation of official travel and training arrangements for office or division staff. Contacts persons and groups inside and outside the agency to schedule, arrange, and confirm meetings for senior level managers. Reserves conference rooms for meetings, briefings, and other appointments. Assists in the receipt and distribution of mail and other incoming materials. Assembles documents and compiles kits, packets, and/or other materials. Ensures proper operating levels of office supplies and monitors and maintains operability of office equipment. Places and tracks requests for custodial and other LC support services. Tracks status of office or division staff (e.g., supervisory coverage; lists of employees teleworking, on leave, or otherwise away from the office), and prepares and distributes daily attendance rosters and other staff listings. May serve as the office or division's backup timekeeper.

Performs data entry and other information and data management-related tasks using standard spreadsheet software, specialized databases, and/or automated tracking systems. Monitors CRS's automated client relationship management system and assigns requests following request management protocols. Tracks information and research products in CRS's desktop publishing system, ensuring they are cleared through official review processes and are properly assigned to editors. Uses standard word processing software to prepare and draft a variety of correspondence and other written materials. Processes cleared electronic communications for web publication.

Maintains the organization and appearance of office or division hard copy files and undertakes quality control of electronically scanned records. Makes determinations as to the consolidation, reclassification, and archiving of filed material. Performs electronic scanning of paper records and maintains up-to-date master files of administrative materials.


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Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

  • Ability to provide customer service**
  • Ability to use computer technology**
  • Ability to apply administrative and clerical processes and techniques**
  • Ability to exercise judgment and discretion**
  • Ability to interact collaboratively with others
  • Ability to attend to detail
  • Ability to plan and organize
  • Ability to adapt
  • Ability to communicate orally


The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview.

The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview.

The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

To preview questions please click here.


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The Congressional Research Service is a service unit within the Library of Congress. To learn about our benefits, please visit the Library's Federal Benefits page.


New employees of the Library of Congress who enter on duty after April 7, 2013 but before September 7, 2013 will be required to take 12 hours Leave Without Pay before September 7, 2013. Specific hours should be coordinated with the supervisor of the position.

The Congressional Research Service, within the Library of Congress, is part of the Legislative Branch of the federal government. As such, all positions are in the excepted service.

The salary range indicated reflects the locality pay adjustment for the Washington, D.C. metropolitan area. While it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous federal service will generally be paid the minimum step of the grade.

This position may be eligible for subsequent conversion to a permanent appointment, contingent upon business need, available funding and the selectee's performance. If the position does not become permanent at the end of the 3-year period, CRS employees will be returned to their former position or a position of similar grade and duties without loss of federal service tenure.

This is a non-supervisory, bargaining unit position.

The tour of duty for this position is full-time.

The position description number for this position is 256243.

The incumbent of this position will work a fixed schedule: from 9:30 a.m. to 6:00 p.m., Monday through Friday.


The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

Applicants who are referred for interview will be required to submit a completed OF-306, Declaration for Federal Employment.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify this agency. The decision on granting reasonable accommodations will be made on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The certificate of disability may be issued by a State Vocational Rehabilitation Office, Disability Services or Career Services office of an applicant's college or university, or the Department of Veterans Affairs. The date of certification must be within one year of the vacancy closing date and must be submitted with your application. For more information view the Library of Congress' Selective Placement Program and/or contact the Library's Office of Inclusiveness & Compliance at 202-707-6024 (voice or TTY) or email FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.


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Please carefully follow all instructions below to ensure you are considered for the position.

You are required to apply online for this announcement. We are unable to accept mailed or emailed applications. To apply online, complete the following steps.

Step 1: Review the Job Announcement. We recommend you go to the end of the Qualifications and Evaluations section of the job announcement to preview the application questions that you will be required to answer.

Step 2: Click the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account (if you do not have a USAJOBS account, you will be asked to build one). If you have not already created a resume in USAJOBS, you will be required to create one. Although you must enter your Social Security number for USAJOBS, this information will not be provided to the Congressional Research Service or the Library of Congress.

Step 3: USAJOBS will redirect you to the Library of Congress hiring management website, where you will complete the application process. Answer all questions honestly and thoroughly, and follow all instructions for uploading required documentation.

Step 4: Click "FINISH" after you have completed your application. Once you have submitted your application, you can check your status online through your USAJOBS account. Your complete online application must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement.

If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact, no later than 4:30 p.m. EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.


Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of disability. The certificate of disability may be issued by a State Vocational Rehabilitation Office, the Department of Veterans Affairs, Disability Services or Career Services office of an applicant's college or university.


Customer Service Center
Phone: 202-707-5627
Fax: 000-000-0000
Agency Information:
101 Independence Ave. SE
Washington, DC
Fax: 000-000-0000


Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking "My Applications." You will receive final notification via e-mail when the vacancy has been filled.

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