Job Overview

Summary

The Congressional Research Service (CRS) seeks an Administrative Support Clerk for the Resources, Science and Industry Division to provide frontline client service to callers and visitors and administrative support to the division.

Within CRS, the Resources, Science and Industry Division focuses on issues and policy developments concerning the nation's natural resources and environmental management, scientific advances and technology applications, and industry and infrastructure. Resources work includes public lands and other natural resources issues; environment; agriculture, food and fisheries; and energy and minerals. Science coverage includes civilian and military research and development issues, information and telecommunications, space, earth sciences and general science and technology. Support on industry and infrastructure issues includes transportation, public works and critical infrastructure; industrial market structure and regulation, and sector-specific industry analysis. More information about CRS is available on the CRS Careers website.

The ideal candidate will be proficient in Microsoft Office Suite applications, have knowledge of client relationship management software and systems, be able to provide excellent customer service, and must exercise sound judgment.

The selectee will provide administrative and clerical support to division staff and managers, perform specialized data entry and data management-related tasks, prepare and draft a variety of correspondence and other written materials using standard word processing software, and maintain official administrative files and records. The selectee's duties will include greeting, screening, and referring visitors; taking and delivering telephone messages; and referring callers to division staff. The selectee will also be responsible for handling routine inquiries relating to office support services, supplies, equipment, forms, and administrative approval processes and procedures.

CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.

CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.

Duties

Provides frontline customer service to callers and visitors and frontline administrative support to office or division staff. Greets, screens and refers visitors; takes and delivers telephone messages; refers callers; and locates office or division staff. Answers routine inquiries relating to office support services, supplies, equipment, forms, and administrative approval processes and procedures.

Assists with preparation of official travel and training arrangements for office or division staff. Contacts persons and groups inside and outside the agency to schedule, arrange, and confirm meetings for senior level managers. Reserves conference rooms for meetings, briefings, and other appointments. Assists in the receipt and distribution of mail and other incoming materials. Assembles documents and compiles kits, packets, and/or other materials. Ensures proper operating levels of office supplies and monitors and maintains operability of office equipment. Places and tracks requests for custodial and other LC support services. Tracks status of office or division staff (e.g., supervisory coverage; lists of employees teleworking, on leave, or otherwise away from the office), and prepares and distributes daily attendance rosters and other staff listings. May serve as the office or division's backup timekeeper.

Performs data entry and other information and data management-related tasks using standard spreadsheet software, specialized databases, and/or automated tracking systems. Monitors CRS's automated client relationship management system and assigns requests following request management protocols. Tracks information and research products in CRS's desktop publishing system, ensuring they are cleared through official review processes and are properly assigned to editors. Uses standard word processing software to prepare and draft a variety of correspondence and other written materials. Processes cleared electronic communications for web publication.

Maintains the organization and appearance of office or division hard copy files and undertakes quality control of electronically scanned records. Makes determinations as to the consolidation, reclassification, and archiving of filed material. Performs electronic scanning of paper records and maintains up-to-date master files of administrative materials.