Department: Legislative Branch
Agency: Library of Congress
The contents of the announcement can still be viewed.
The Congressional Research Service (CRS) seeks an Administrative Support Clerk for the Domestic Social Policy Division to provide frontline client service to callers and visitors and administrative support to the division.
Within CRS, the Domestic Social Policy Division's work includes analyses of domestic policy and social program issues. These include education, labor and worker safety; health-care insurance and financing; health services and research; aging policy studies; Social Security, pensions and disability insurance; immigration, homeland security, domestic intelligence and criminal justice; and welfare, nutrition and housing programs. More information about CRS is available on the CRS Careers website.
The ideal candidate will be proficient in Microsoft Office Suite applications, have knowledge of client relationship management software and systems, be able to provide excellent customer service, and must exercise sound judgment.
The selectee will provide administrative and clerical support to division staff and managers, perform specialized data entry and data management-related tasks, prepare and draft a variety of correspondence and other written materials using standard word processing software, and maintain official administrative files and records. The selectee's duties will include greeting, screening, and referring visitors; taking and delivering telephone messages; and referring callers to division staff. The selectee will also be responsible for handling routine inquiries relating to office support services, supplies, equipment, forms, and administrative approval processes and procedures.
CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.
CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.
- The selectee will work a fixed schedule: 9:30 a.m.-6:00 p.m., Monday-Friday
- See other requirements under QUALIFICATIONS REQUIRED, below