Performs the administrative and human resource management functions related to the staff supervised. Establishes guidelines and performance expectations for staff, Observes workers' performance; demonstrates and completes work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Prepares work improvement plans, recommending personnel actions as needed. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests.
Responsible for advancing the objectives of equal employment opportunity (EEO) by taking positive steps to adhere to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, or disability.
Provides day-to-day supervision of the personnel in the Copyright Information Section. Establishes and manages office activity ensuring actions taken and the information provided in response to inquiries are fully responsive and accurate, and provided in a timely, professional and courteous manner.
Reviews and spot checks answers given by lower level staff to the most difficult inquiries. Reviews written replies, including congressional requests, provided by Copyright Information Specialists for timeliness, accuracy, uniformity and conformance to policies. Handles difficult/complex requests for information or services forwarded from other areas of the Copyright Office and by Section staff.
Helps to develop and implement outreach activities designed to increase public education and awareness of the Copyright Office and its services. Assists in the scheduling of, and conducts Office tours for both national and international professional visitors, including government, and copyright industry leaders, student groups and copyright practitioners. As an expert in all copyright program areas, provides information tailored to the visitors' particular needs. Customizes tours, overviews and presentations based on the audience, the time frames, and workload considerations of the Copyright Office staff. Trains Copyright Information Specialists to conduct tours and conduct presentations.
As needed, plans the Section's participation in appropriate outside activities that advance the aims of the information program and of the Copyright Office. May represent the Copyright Office at professional meetings, workshops, and exhibitions. May prepare, organize, and deliver lectures and other presentations to audiences outside the Copyright Office on copyright law, and the general operation and workflow of the Copyright Office.