Job Overview

Summary

The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 151 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and almost 20 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.

The Information and Records Division is responsible for providing information to the public and to the copyright community regarding Copyright Office services. The Copyright Information Section serves as the official call center for the Copyright Office. The Supervisory Copyright Specialist (Information) serves as the Assistant Information Section Head; supervises and provides guidance, leadership, and training to lower level staff in the Section, and handles the more difficult information requests. 

This position is located in the Information Section, Information and Records Division, of the U.S.Copyright Office.

By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired provided that immigration law and other legal requirements are met, and the Library determines there are no qualified U.S. citizens available for the position.

The position description number for this position is 238428.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flextime work schedule.

This is a supervisory, non-bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Duties


Performs the administrative and human resource management functions related to the staff supervised. Establishes guidelines and performance expectations for staff,  Observes workers' performance; demonstrates and completes work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Prepares work improvement plans, recommending personnel actions as needed. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests.

Responsible for advancing the objectives of equal employment opportunity (EEO) by taking positive steps to adhere to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, or disability.

Provides day-to-day supervision of the personnel in the Copyright Information Section. Establishes and manages office activity ensuring actions taken and the information provided in response to inquiries are fully responsive and accurate, and provided in a timely, professional and courteous manner.

Reviews and spot checks answers given by lower level staff to the most difficult inquiries. Reviews written replies, including congressional requests, provided by Copyright Information Specialists for timeliness, accuracy, uniformity and conformance to policies. Handles difficult/complex requests for information or services forwarded from other areas of the Copyright Office and by Section staff.

Helps to develop and implement outreach activities designed to increase public education and awareness of the Copyright Office and its services. Assists in the scheduling of, and conducts Office tours for both national and international professional visitors, including government, and copyright industry leaders, student groups and copyright practitioners. As an expert in all copyright program areas, provides information tailored to the visitors' particular needs. Customizes tours, overviews and presentations based on the audience, the time frames, and workload considerations of the Copyright Office staff. Trains Copyright Information Specialists to conduct tours and conduct presentations.

As needed, plans the Section's participation in appropriate outside activities that advance the aims of the information program and of the Copyright Office. May represent the Copyright Office at professional meetings, workshops, and exhibitions. May prepare, organize, and deliver lectures and other presentations to audiences outside the Copyright Office on copyright law, and the general operation and workflow of the Copyright Office.