You must have 1 year of work experience assisting senior computer specialist and providing various information technology customer services and support such as: providing user support and performing systems administrator duties to include setup and configuration; performing; troubleshooting support; addressing, investigating and resolving workstation security issues; performing installation and configuration of complex software.
You must be currently attending, or enrolled to attend, an accreditied institution of higher education and progressing towards a Master's degree on at least a half-time schedule as defined by your educational facility. Major fields of study MUST be in computer science, information science, information systems management, mathematics, engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
In addition to meeting specialized experience, applicants must also show proficiency in 1) paying attention to detail, 2) customer service, 3) oral communication, and 4) problem solving.
· U.S. Citizenship Required
HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
BASIS FOR RATING:
If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Highly Qualified, Qualified
Application of Veterans' Preference: Category rating and selection procedures place those with veterans' preference above non-veterans within each category. Veterans who meet the eligibility and qualification requirements, and who have a compensable service-connected disability of at least 10% are listed in the highest quality category (Best Qualified), except when the position being filled is scientific or professional at the GS-9 level or higher.
Knowledge, Skills and Abilities
- Ability to test, troubleshoot, and correct problems relative to interface and interoperability of system componenets such as hardware, systems software and application programs.
- Knowledge of office automation, telecommunication, database management, LAN/WAN, document management, User help-desk support and equipment inventory.
- Knowledge of customer support concepts and methods required to install operating systems, network systems, applications and equipment as to the best way to respond to user request.
- Ability to communicate detailed technical information verbally and in writing clear, logical and concise manner.
- Ability to analyze and resolve a variety of computer system security related problems.
If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, please indicate on your resume the type of veterans' preference you are claiming and attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information regarding eligibility requirements, please go to: