This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Specialist (Customer Support)

Department:Department of the Air Force

Agency:Air National Guard

Job Announcement Number:RI-13-079

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$62,758.00 to $81,583.00 / Per Year


Friday, May 10, 2013 to Friday, May 24, 2013




Full Time - Temporary NTE 30 Sept 2013




1 vacancy in the following location:
North Smithfield, RI United StatesView Map


Current members of the Rhode Island Air National Guard in the enlisted ranks of E-3/A1C to E-8/SMSgt


Rhode Island National Guard

The Rhode Island National Guard traces its history from the first colonial defensive force established in the town of Portsmouth, Rhode Island in 1638. Today, the Rhode Island National Guard consists of dedicated men and women, prepared to serve our State and Nation in a variety of military specialties.

NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires membership in a compatible military assignment in the Rhode Island Air National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the Rhode Island Air National Guard must be eligible for immediate membership and employment in the Rhode Island Air National Guard in the military grade listed in this announcement.


TEMPORARY TECHNICIAN APPOINTMENT/TEMPORARY PROMOTION. Selected individual MAY receive a temporary technician appointment or temporary promotion/reassignment. Persons appointed with temporary status MAY be separated when their services are no longer needed. If a permanent/indefinite excepted status employee at the same grade level as this announcement is selected, Nature of Action will be Reassignment; tenure will not change. If a permanent/indefinite excepted status employee is selected at a higher grade, Nature of Action MAY be Temporary Promotion. This temporary technician appointment/temporary promotion is NTE  30 September 2013, initially, unless mission requirements dictate an extension accordingly. Permanent Appointment will require competitive procedures.

Veteran's Preference does not apply to the National Guard Excepted Service.

Permanent Change of Station (PCS) relocation allowance NOT authorized.



This position is located in the Network Systems  Flight of an ANG Combat Communications Squadron.  The purpose of the position is to design, deploy, install, operate, maintain, modify, and recover various types of communications electronics (CE) information technology (IT) systems and their components.  Incumbent is responsible for planning, coordinating, and directing the mission accomplishment and training workload of the Theater Deployable Communications (TDC) workcenter.


  • Must be a current member of the RI Air National Guard.
  • Temporary Appointments/Temporary Promotions are time-limited and are not
  • subject to AFSC or unit of assignment criteria
  • Background Criminal Investigation required prior to appointment.
  • Must have a valid state driver's license.


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Brief Description of Duties:    This position is located in the Network Systems  Flight of an ANG Combat Communications Squadron.  The purpose of the position is to design, deploy, install, operate, maintain, modify, and recover various types of communications electronics (CE) information technology (IT) systems and their components.  Incumbent is responsible for planning, coordinating, and directing the mission accomplishment and training workload of the Theater Deployable Communications (TDC) workcenter.

This position requires military membership.  It is designated For National Guard Enlisted Incumbency Only.  The incumbent performs duties necessary to accomplish information technology and telecommunications functions and provide for  customer support of programs essential to Squadron daily operations, training, and readiness missions.

Monitors, maintains, and recommends optimum voice and data network systems configuration and architecture, to include administering and programming the system's messaging, broadcasting, automated attendants, load capacity, call restrictions, and classes of services.  Performs all software upgrades and troubleshooting of the operating system and switch hardware using appropriate software solutions or diagnostic equipment. Applies diagnostic and network management equipment to test, configure, evaluate, and optimize all circuits and services. Develops detailed lists of equipment and capabilities to satisfy current requirements for the entire switched system or segments of the complete switched system.

Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems.  Designs specific kinds of communications networks, according to operating requirements, planned traffic and the location of stations and users. Conducts site surveys for information systems equipment, verifying adequacy of network cable, power, and general condition.  Assembles  cables and connectors for military and/or commercial interface.

Installs, configures and programs networking equipment to include routers, network encryption devices, switches, channel switch units (CSU), digital switch units (DSU) and multiplexers using military and commercial protocols such as Integrated Services Digital Network (ISDN), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), Routing Interchange Protocol (RIP), and Point to Point Protocol (PPP).  Programs  and uses remote management tools to administer and operate active networks. Evaluates and recommends commercial of-the-shelf software (COTS) solutions for all telecommunications requirements.

Coordinates with outside agencies and customers to provide required services and technical solutions.  Responsibilities involve direct customer support including recommending new equipment, site surveys, training, resolving problems related to configuration management, systems functionality, hardware and software configuration, and system conflict resolution.  Develops and coordinates tactical Internet Protocol (IP) networks for local, metropolitan, and wide area networks. Administers the implementation of approved telecommunications projects and contracts by planning the installation, maintenance and evaluation of the system.

Develops and manages problem and trend analysis data of communications equipment and systems. Prepares, maintains and submits applicable maintenance records and reports.  Administers the Maintenance Standardization and Evaluation Program (MSEP) within the workcenter. Provides technical assistance and guidance to the users of the system to include adherence to established policies and procedure.  .

Performs maintenance, strapping, and configuration of Cryptographic units

Develops, establishes and maintains work center training programs. Plans and schedules tasks and training activities for drill status guard members.  Oversees and conducts on-the-job training (OJT) for personnel.  Creates and develops lesson plans. Ensures availability of facilities and training aids.  Monitors the training status of personnel and ensures that supplemental and/or remedial training is accomplished. Implements the Base Information Protection (BIP) training program under guidance of unit program to include training scenarios for BIP (e.g., hacker, intrusions, etc) local procedures for reporting and responding to BIP issue.  Performs duties required for the mobilization readiness of section personnel and equipment.

Plans and lays out work to be accomplished. Determines approaches, methods and courses of action required to accomplish the mission. Determines appropriate maintenance procedures.  Estimates time, equipment and material requirements.

Performs other duties as assigned.


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GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. 

SPECIALIZED EXPERIENCE: Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. 

MILITARY REQUIREMENTS: Employment in this position requires membership in the Rhode Island Air National Guard.

Military Grades: E-3(A1C) to E-8(SMSgt)

Compatible Military Assignments: N/A

Substitution of education for specialized experience:  N/A


**Note to Incentive Recipients: Service members who accept a temporary or full-time federal technician position and are currently in receipt of an incentive such as a bonus, student loan repayment, or Select Reserve GI Bill may be subject to suspension of the incentive or termination with recoupment of the incentive.  Applicants in receipt of a military education/recruitment incentives are strongly encouraged to contact their unit representative or the Education and Incentives Office for Specific details regarding incentive termination or recoupment action.  The Army Education Office can be contacted at 401-275-4109 /4039 or the ANG Retention Office Manager can be contacted at 401-267-3269.


Incumbent must maintain membership in the Rhode Island Air National Guard.

Participation in direct deposit is mandatory.

Valid state driver’s license for the state in which they live or are principally employed.

For positions requiring a security clearance the applicant must possess or be able to obtain a clearance within one year of appointment.

Background Criminal Investigations (BCI) are required for federal employment.


Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.


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The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Main site for new federal employees -

Leave - Most Federal employees earn both annual and sick leave. For additional information visit:


1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

2. Please do not send/fax/courier/email any applications or resumes to the National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource Office can only process materials received through USA Jobs.


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*To be considered for this position, applicants are required to submit a resume, the on-line questionairre, OF-306 Declaration of Federal Employment (  and other supporting documentation, as appropriate.

To submit the documents requested follow the instructions below: Your resume or any other written format you choose to describe your job-related qualifications. Your document(s) can be submitted electronically using the document upload process or by fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link:


To apply for this position, you must submit a complete application (See "Required Documents" section below) by 11:59 PM (EST) on Friday, May 24, 2013

To begin the process, click the "Apply Online" button to create an account or log in to your existing USAJOBS account and either create or upload a resume  View Occupational Questionnaire.  You will then be redirected to the Application Manager to finish the application process.  Ensure that you click both Finish and Submit when you are done. Your Online Qualifications Questionnaire is not processed – and your résumé is not attached – until you click the Submit button, even if USAJOBS says it sent your résumé. Mailed/emailed applications will not be accepted.  Note:  To update, correct or check your application status, simply visit the Application Manager and use the Vacancy Identification Number 889827.


If you cannot apply online, 

To fax supporting documents you are unable to upload:

1. Complete this FAX Cover Page using the following Vacancy ID number: 889827.

2. Fax your documents to 478-757-3144.

3. Please retain your fax confirmation in the event you may need to validate your submission.



All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter



Abel E. Coronel
Phone: (401)275-4141
Agency Information:
Rhode Island National Guard
Human Resources Office
645 New London Avenue
Cranston, RI


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will may be referred to the hiring official for further consideration and possible interviews.  You will be notified by email as to the status of your applicaiton after each step is completed.


Thank you for your interest in the Rhode Island National Guard.

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