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This Position Is No Longer Available

Job Title:  ITS Specialist (CUSTSPT)
Department:  Department of the Army
Agency:  Army National Guard Units (Title 32)
Job Announcement Number:  13-064

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$50,923.00 to $80,093.00 / Per Year
Tuesday, May 07, 2013 to Tuesday, May 21, 2013
Full Time - Permanent
1 vacancy in the following location:
Centennial, CO United StatesView Map
All groups of qualified individuals


Colorado National Guard Dual Status

Technician Announcement


Colorado National Guard Dual Status Technician Announcement Technicians are employed under the authority of Title 32 USC, Section 709, which states, in part, that technicians are to be employed in "the administration and training of the National Guard," and "the maintenance and repair of supplies issued to the National Guard."

The following documents are required to be part of your application to be considered for this position



Colorado Application Checklist:

A current Resume and/or OF 612

Specialized Experience documented in resume with mm/yy - mm/yy format (see instructions below)

Your DD214 (if available) or Service School Certificate awarding your MOS/AFSC

If substituting education for Specialized Experience, include transcripts



Current Enlisted members of the Colorado Army National Guard (COARNG) and those eligible to transfer into the COARNG


 MOS Immaterial





**Secret Security Clearance**

This position is located in an information management organization.   The purpose of this position is to serve as the primary interface between the incumbent's assigned organization and all information systems customers associated with the C4 mission.   Responsible for management of the organization's customer support help desk and maintenance of the workload accounting database using help desk software.



  • Membership in the Colorado National Guard
  • Must hold the grade of E-1 to E-7
  • MOS Immaterial
  • Participation in Direct Deposit is mandatory
  • Submit All Required Documentation
  • Secret Security Clearance


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Major Duties:

Serves as a technical expert on all supported automated systems utilized throughout the state.   Provides solutions to customer requests for assistance in resolving hardware and software problems.   Systems used include personal computers, mini computers and servers.  Develops and maintains the customer service database for all service requests.   Receives, analyzes, and assigns control numbers to all incoming customer requests.   Determines if equipment is covered by warranty or maintenance contract and processes accordingly.  Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area.   Follows up with the functional areas to ensure problems are resolved and requests are completed.  Ensures continual contact and update of status with the user.   Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provides database maintenance on the customer support database.   Participates in the analysis of requests for new and modified applications.   Determines equipment demands and number and kind of requests received: data communications requests, telecommunications requests, visual information requests, and information services requests.  Researches trends and patterns to implement new or improved communications methods and procedures. Incumbent uses judgment in relating trends in workload, equipment performance, other activity's experience with comparable proposals to determine the worth of a proposed change in the state's networking, automation, telecommunications, visual information or information services normal working environment.  Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.    Consults with users and managers to determine specific locations and requirements for the particular system installation.   Identifies requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others.   Develops bill of materials to support equipment installation.  Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.   Uses detailed reference material and sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.   Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs limited upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.  Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.   Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.   Enforces command standards for hardware and software configurations.   Configures workstation security parameters.   Troubleshoots and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults.   Detects and removes computer viruses.   Restores and repairs critical data files.   Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.  Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.  Performs other duties as assigned.



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SPECIALIZED EXPERIENCE NOTE Specialized experience will be used to determine qualifications for the announced position.  An applicants RESUME must provide in detail how they meet each specialized experience bullet listed below.  It must be documented with "from (mm/yy)" and "to (mm/yy)" dates  and description of the specialized experience.  DO NOT copy each bullet listed below word for word and place into your resume; you must describe your personal experience as it pertains to each bullet.  You will be immediately disqualified if you fail to include this information in your resume (we will not make any assumptions regarding your experience).    
To Qualify for the GS-09 you must have 24 months experience in EACH of the following:

1.  Experience in analysis of the interrelationship of pertinent components of the system.  

2.  Experience planning the sequence of actions necessary to accomplish the assignment.

3.  Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with view to production efficiency.

4.  Experience operating and maintaining both Microsoft Windows 7 Operating System and Microsoft Office 2007 and newer.

To Qualify for the GS-11 you must have 36 months experience in EACH of the following:

1.  Experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  

2.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.   

3.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.     

4.  Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.  


For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements.  At the GS-7 level, on full year of graduate level education or superior academic achievement.   At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.   At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.    


Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.  


- Military skill set is determined by AFSC/MOS requirements.   Upon selection, individuals must be assigned to a compatible military AFSC/MOS in accordance with statutes and National Guard Bureau regulations and must obtain/maintain all requirements of the AFSC/MOS.   Specific requirements are found in: references listed below, NGB Compatibility tables and your local Personnel section.

- For positions requiring the operation of motor vehicles, candidates must have a valid state driver's license for the state in which they live or are principally employed.

- For positions requiring a security clearance (Secret or Top Secret) the applicant must possess or be able to obtain a clearance within one year of appointment.  


NGB Qualification Standard GS-2210-09-11 / Position Description D0268000


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The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Main New Employee Website -

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit:

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit:

Leave - Most Federal employees earn both annual and sick leave. For additional information visit:

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit:

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit:

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit:


Failure to submit the required documents will be grounds for disqualification without further review

  • REQUIRED: Colorado Application Checklist:
  • REQUIRED: A current Resume and/or OF 612, providing military rank, DOB, SSN and TVA #
  • REQUIRED: Specialized experience documented in your resume with mm/yy to mm/yy format (see instructions)
  • REQUIRED: Your DD214 (if available)  or Service School Certificate awarding your MOS/AFSC

If substituting education for Specialized Experience, include transcripts

  1. You will be taken to the Application Manager to submit all required documents after you apply for this position.
  2. If you would like to inquire about joining the Colorado Army National Guard please contact SGM Aragon @ (720) 250-2712
  3. If you would like to inquire about joining the Colorado Air National Guard please contact TSgt Mays @ (720) 847-9449
  4. PCS funds are not available.
  5. Be advised that if selected for a military technician position where membership in a reserve component is a condition of employment, your bonus may be terminated and may or may not be subject to recoupment. Questions pertaining to recoupment may be directed to the State Incentives manager at (720) 250-1337.
  6. If this position is open to Air Force AGR applicants, please submit a DMA 121, Report on Individual Personnel (RIP), Military Resume, and a current (not expired nor about to expire), passing (75 or better) Fitness Assessment. AGR applicants may be required to transfer their employment authorization (EA) upon selection for certain technician positions. Contact the HRO or your AGR manager with questions regarding AGR applications.
  7. A security clearance may be required for this position. Please contact the selecting supervisor or state security manager with questions regarding clearances.
  8. Must be fully qualified or able to obtain AFSC/MOS within one year unless otherwise specified in this announcement. If this position requires specific ASVAB scores, please contact the selecting supervisor with any questions.
  9. This position may be contingent on the vacancy of the incumbent even if not otherwise stated in this announcement. Please contact the HRO with any questions regarding hiring dates.
  10. If this position is posted as an Indefinite Technician it may be converted to Permanent without further competition. Please contact the HRO with any questions regarding employment status.
  11. Per ARNG-HRH Policy Memorandum #10-39, mandatory Full Time Staff (FTS) training is required within a year of hire as a condition of employment in vacancy announcements for both Technician and Active Guard Reserve positions.  Failure of new FTS personnel to complete NGB prescribed courses at PEC within the first year of employment may be cause for reassignment to other full time positions or termination of their employment.


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Applicants Responsibility:

Please use the "Apply Online" button on the right of this screen and download all requested documentation mentioned in the next section or your packet may be considered incomplete and will not be reviewed for consideration.  You are responsible for the completion and turn-in of your application, all contents, and attachments.  Incomplete applications will be considered "not qualified" because of lack of information.  The HRO is not responsible to inform you that your packet is incomplete.  When the qualification records are completed for the selecting supervisor, the decision is final.  If you need clarification or help please contact the HRO.

If you have questions about applying or other HR related issues or questions please call:

SGT Rachel Cornett @ 720-250-1168,  Email


CPT Kona Quewon @ 720-250-1168, Email

If you have questions about the position itself please contact the Agency Information contact located on the right of the screen.



The following documents are required to be part of your application to be considered for this position. 

Colorado Application Checklist:
A current Resume and/or OF 612, providing military rank, DOB, SSN and TVA #

Specialized Experience documented in your resume with mm/yy to mm/yy format (see instructions above)
Your DD214 (if available)  or Service School Certificate awarding your MOS/AFSC

If substituting education for Specialized Experience, include transcripts




Isaac Martinez
Phone: (720)250-1101
Agency Information:
6848 S Revere Pkwy
Centennial, CO


When this announcement closes, each application will be qualified and rated.  "Qualified" means that we will compare your experience with a standardized set of qualification criteria (Specialized Experience) for the particular position being announced.  "Rated" means, if there is more than one grade listed on this announcement, you will be found qualified at one of those grades according to the number of months experience you have listed.  If your application is found qualified, it will be rated accordingly and forwarded to the selecting supervisor.  If found not qualified, you will receive an email indicating that you were "not qualified".

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