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This Position Is No Longer Available

Job Title:  Claims Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Benefits Administration
Job Announcement Number:  346-13-018-DGR-887158

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$33,314.00 to $48,417.00 / Per Year
Monday, May 06, 2013 to Tuesday, May 14, 2013
Full Time - Permanent
Many vacancies in the following location:
Seattle, WA United StatesView Map
This vacancy is open to applicants in the Seattle local commuting area who are current career or career-conditional federal employees, CTAP/ICTAP eligibles, reinstatement eligibles, 30% Veterans, eligible under Veterans Recruitment Appointment (VRA), Spouse of active duty service member, or individuals with disabilities. Veterans who are eligible under the Veterans Employment Opportunity Act (VEOA) may also apply and need not live in the local commuting area to be considered.


Our mission: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.


Vacancy Identification Number (VIN): 887158 (Please include on all documents.)

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.




  • Subject to a background/suitability investigation.
  • This is not a Drug Testing Designated position.
  • PD#02112A


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  • The incumbent will work as a member of one of the Teams in the Veterans Service Center (Triage, Pre-Determination, Rating, Post-Determination, Appeals, or Public Contact).
  • Performs core duties aligned with the assigned team’s mission.
  • Responsible for the care and maintenance of the claims folders.
  • Analyzes the claim and determines if the disposition of the claims and control action has been appropriately identified.
  • May develop straightforward evidence in conjunction with claims.
  • Establishes or updates control action.
  • Facilitates workflow between the team and other Veteran Service Center (VSC) teams.
  • Independently performs weekly WIPP (work-in progress program) reviews.
  • Prepares reports of contact.
  • Receives, opens, reviews, and date stamps all incoming correspondence.
  • May process dependency questionnaires.
  • Develops and assembles all evidence required for burial and plot claims.
  • Schedules all requests for hearings.
  • Provides administrative support to the Team.
  • Performs other related duties as directed.


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    To qualify for this position, aplicants must meet the following requirements:

    GS-5 Level:  One year of specialized experience equivalent to the GS-4 level; or education substitution of four years above high school.

    GS-6 Level:  One year of specialized experience equivalent to the GS-5 level; education substitution is generally not applicable.

        a.  Specialized experience:  Is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the positions, and that is typically IN OR RELATED TO the work of the position to be filled.  Specialized experience must document basic clerical and customer service skills, and the ability to research and review available records/documents and piece together pertinent information from a variety of sources.

    Combination of Education and Experience: Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable.

    Applicants must possess the training and experience that clearly demonstrates the following Knowledge, Skills, Abilities and Other characteristics (KSAOs.) This training or experience must be reflected by description of your experience in your resume:

    • Ability to apply judgment, use own discretion and recognize problems, which must be referred to
      someone else.
    • Ability to research and review available records.
    • Ability to meet deadlines, work under pressure, work independently, and adjust to changing
    • Knowledge of computer systems.
    • Ability to communicate orally and in writing with people from a variety of backgrounds and with varying levels of understanding.


    Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook or General Schedule Positions. It is available for your review on OPM's website at:

    Physical Demands: This position is primarily sedentary with some walking, standing, bending, and carrying or lightweight items (eg. folders, claims files, etc.)

    Time-In-Grade: All applicants must meet time-in-grade requirments as outlined in 5 CFR, Part 300, Subpart F, within 30 days of the closing date of this announcement.

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

    For foreign education, a Certificate of Foreign Equivalency must be submitted with your transcript. All education claimed by applicants will be verified.


    Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
    Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


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    Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at


    The personnel action taken as a result of this announcement will be in accordance with the policy and procedures set forth in the VA/AFGE Master Agreement and VA Human Resources Management Directive & Handbooks.

    Application for consideration under this vacancy announcement authorizes examination of employee records (PL 93-579, Privacy Act of 1974).

    The grade progression for this position is GS-05/06.

    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.  Selection at a lower grade level does not guarantee promotion to the full performance level.

    This is a bargaining unit position.

    This announcement does not preclude the Regional Office from filling this vacancy through other staffing methods, such as reassignment, demotion, reinstatement, transfer, or special appointing authorities such as those for disabled veterans, Veterans Recruitment Appointment (VRA) eligibles, severely handicapped individuals, etc.

    Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.


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    To apply for this position, you must submit a complete Application Package (See “Required Documents” section below). The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, May 14, 2013.

    To begin the process, go to, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account ( You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application.

    Note: 1. To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position. 2. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 3. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared. 4. If you are an AFGE employee, you may also hand-carry your complete application and supporting documents and this cover page to your local VA Human Resources Office to be faxed to (478)757-3144.

    If you cannot apply online through USA Jobs: You will need to complete the View Occupational Questionnaire manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually. You may attach all supporting documents (see “Required Documents” section below) with the 1203FX form at the same time using page two (2) of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will overwrite prior submissions and may result in your not receiving consideration for this position. Keep a copy of your fax receipt in case verification is needed.

    To fax supporting documents: If you were unable to upload your “Required Documents” to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using Vacancy ID 887158. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use the 1203FX form when sending supporting documents.) Fax your documents to (478) 757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.


    The following documents are required:

    • Résumé
    • Responses to the Qualifications & Eligiblity Questionnaires.
    • Copy of your transcript, if you are using education to qualify.
    • Evidence of your eligibility to apply for this vacancy.
    • Please use this Checklist to make sure you've submitted everything. You will not be contacted for additional information.


    Nancy Robertson
    Phone: (303)236-6181
    Agency Information:
    VBA Denver HRC
    155 Van Gordon Street
    Lakewood, CO


    Your application materials will be reviewed and your minimum qualifications and eligibility will be determined. After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address. Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks. If you are referred for consideration, you may be asked to submit additional job related information, to include but not limited to: responses to knowledge, skills and abilities; completion of a work sample, and/or be contacted for an interview.

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