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This Position Is No Longer Available

Job Title:  Medical Support Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  XB-13-JCN-884104

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$27,990.00 to $40,706.00 / Per Year
Monday, May 06, 2013 to Tuesday, May 21, 2013
Full Time - Excepted Service Permanent
3 vacancies in the following location:
Boise, ID View Map
US Citizens and Status Candidates


The Boise VA Medical Center is recruiting for three (3) Medical Support Assistants in the Health Administration Service.
Vacancy Identification Number (VIN) 884104

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to

Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-4 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.


  • No


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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The 3 positions that this job opportunity announcement encompasses contains three different types of MSA positions within the Health Administration Service at the Boise VA Medical Center.  One located at the Caldwell CBOC, one at in the Centralized Scheduling unit and one in the outpatient clinic area:

  • The Outpatient Medical Support Assistant (MSA) (2 Positions) is responsible for a range of duties that assists all staff within many outpatient departments. The MSA has the ability to cover all clinics during staffing shortages to ensure the overall function of Patient Care Service, which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.
  • The Centralized Scheduling Medical Support Assistant (MSA) (1 Position) is trained and competent to assist all staff within each assigned department. The MSA manages and schedules all NVCC consults for the medical center.   The MSA is also responsible for the scheduling of appointments for a variety of services such as sleep study, PFT, treadmill etc.

The occupation involves technical work concerned with processing orders from the Medical and Nursing Staff, and the work of both types of MSAs requires practical knowledge of human anatomy, medical terminology, and legal requirements of the medical record.   Clear and concise judgment, discretion, customer service, ability to deal with a diverse population, a high degree of tact and negotiating ability are required on a daily basis to carry out the functions of the position.

WORK SCHEDULES: Monday - Friday, 8:00 am - 4:30 pm.


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a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

b. Experience and Education

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


GS-4 MSA (Developmental Level) - One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

GS-5 MSA (Full Performance Level) - One year of experience equivalent to the next lower grade level or 4 years of education above high school.


References: VA Handbook 5005, PArt II, Appendix G45.


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is performed in an office setting and is mostly sedentary.  On occasion, may be required to lift 0-10 lbs.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) based on your application for this position:

1.    Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2.    Knowledge of basic medical terminology.

3.    Ability to make appointments in a clinical setting.

4.    Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5.    Ability to communicate effectively and professionally with employees at varying grade levels.

6.    Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This position is in the Excepted Service and does not confer competitive status.


This job opportunity announcement may be used to fill additional vacancies.


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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Tuesday, May 21, 2013 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·Other Veterans Document


VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.
NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 884104.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Tuesday, May 21, 2013Tuesday, May 21, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Jeffery C. Nelson
Phone: (208)422-1285
Agency Information:
Department of Veterans Affairs
VA Medical Center
500 West Fort Street
Boise, ID


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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