Job Overview


The Boise VA Medical Center is recruiting for three (3) Medical Support Assistants in the Health Administration Service.
Vacancy Identification Number (VIN) 884104

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to

Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-4 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.


The 3 positions that this job opportunity announcement encompasses contains three different types of MSA positions within the Health Administration Service at the Boise VA Medical Center.  One located at the Caldwell CBOC, one at in the Centralized Scheduling unit and one in the outpatient clinic area:

  • The Outpatient Medical Support Assistant (MSA) (2 Positions) is responsible for a range of duties that assists all staff within many outpatient departments. The MSA has the ability to cover all clinics during staffing shortages to ensure the overall function of Patient Care Service, which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.
  • The Centralized Scheduling Medical Support Assistant (MSA) (1 Position) is trained and competent to assist all staff within each assigned department. The MSA manages and schedules all NVCC consults for the medical center.   The MSA is also responsible for the scheduling of appointments for a variety of services such as sleep study, PFT, treadmill etc.

The occupation involves technical work concerned with processing orders from the Medical and Nursing Staff, and the work of both types of MSAs requires practical knowledge of human anatomy, medical terminology, and legal requirements of the medical record.   Clear and concise judgment, discretion, customer service, ability to deal with a diverse population, a high degree of tact and negotiating ability are required on a daily basis to carry out the functions of the position.

WORK SCHEDULES: Monday - Friday, 8:00 am - 4:30 pm.

Relocation Authorized

  • No