- Citizenship. Citizen of the United States.
- Experience and Education
- English Language Proficiency
GRADE REQUIREMENTS: One year of experience equivalent to the next lower grade level (GS-5). NOTE: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with Advanced Medical Support Assistant responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA. Examples of qualifying experience are: working collaboratively in an interdisciplinary coordinated care delivery model; coordinating with patient care team to review the clinic utilization by using various reports; ensuring the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments; developing and maintaining effective and efficient communication with patients, interdisciplinary teams, VA medical centers, and other agencies; participating in team huddles and meetings to manage and plan patient care; setting priorities and deadlines; and adjusting the flow and sequencing of work to meet team and patient needs.
Basis of Rating: You will be rated on the following Knowledge, Skills, Abilities, and Other Characteristics (KSAOs) as part of the assessment questionnaire for this position:
1. Ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic/imaging modality.
5. Advanced knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
PHYSICAL REQUIREMENTS: This position requires light lifting and carrying under 15 pounds; reaching above shoulders; use of fingers, and both hands and legs; walking and standing up to 4 hours daily; repeated bending up to 3 hours; hearing with aid permitted; working closely with others and/or alone; protracted or irregular hours; and unusual emotional strain.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.