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This Position Is No Longer Available


Job Title:  Advanced Medical Support Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  886199GC

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
SALARY RANGE:
$41,325.00 to $53,719.00 / Per Year
OPEN PERIOD:
Wednesday, May 08, 2013 to Wednesday, May 29, 2013
SERIES & GRADE:
GS-0679-06
POSITION INFORMATION:
Full Time - Excepted Service Permanent
PROMOTION POTENTIAL:
06
DUTY LOCATIONS:
1 vacancy in the following location:
Palo Alto, CA United StatesView Map
WHO MAY APPLY:
Open only to permanent Department of Veterans Affairs employees, 30%+ Disabled Veterans, and Schedule A eligibles

JOB SUMMARY:

Vacancy Identification Number (VIN): 886199 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  How would you like to become a part of a team providing compassionate care to Veterans?

 

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ .    

The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

 

KEY REQUIREMENTS

  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required

DUTIES:

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FUNCTIONAL STATEMENT NUMBER:  000000.

TOUR OF DUTY:  MONDAY THROUGH FRIDAY - 9:30AM TO 6:00PM 

RELOCATION/TRAVEL MOVING EXPENSES ARE NOT AUTHORIZED. 

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate. 

The Radiology Service of the VA Palo Alto Health Care System (VAPAHCS) is seeking an Advanced Medical Support Assistant to work in Palo Alto, CA.  The incumbent will function as the Exam Protocoling, Prioritizing, and Patient Scheduling Coordinator and actively participates in the management of the scheduling area of Radiology Service.  Under the supervisor's guidance, the incumbent resolves problems associated with the administrative and clerical work of the scheduling office.  Exam protocoling and appointment scheduling are the primary functions of this position.  With this basic structure, the incumbent will be responsible for the following duties: serves as the initial and primary person to determine the urgency and nature of the imaging exam(s) being requested; the manner with which exam(s) is/are obtained; scheduling patients for CT, MRI, US, and general radiology procedures; prioritizing examinations to be scheduled using written guidelines; expediting requests for emergent studies; alerting health care providers of possible problems and complications; maintaining records of all patient and physician contacts; and providing patient education, including describing complex procedures, giving instructions on how to prepare for a radiographic examination, explaining risks and side effects, and answering questions regarding various radiographic procedures.  

 

 


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:  

  • Citizenship.  Citizen of the United States.
  • Experience and Education
  • English Language Proficiency

GRADE REQUIREMENTS: One year of experience equivalent to the next lower grade level (GS-5).  NOTE: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with Advanced Medical Support Assistant responsibilities.  Experience satisfying this requirement may be paid/non-paid employment as a MSA.  Examples of qualifying experience are: working collaboratively in an interdisciplinary coordinated care delivery model; coordinating with patient care team to review the clinic utilization by using various reports; ensuring the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments; developing and maintaining effective and efficient communication with patients, interdisciplinary teams, VA medical centers, and other agencies; participating in team huddles and meetings to manage and plan patient care; setting priorities and deadlines; and adjusting the flow and sequencing of work to meet team and patient needs.

Basis of Rating:  You will be rated on the following Knowledge, Skills, Abilities, and Other Characteristics (KSAOs) as part of the assessment questionnaire for this position:

1. Ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managing a clinic/imaging modality.

5. Advanced knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

PHYSICAL REQUIREMENTS: This position requires light lifting and carrying under 15 pounds; reaching above shoulders; use of fingers, and both hands and legs; walking and standing up to 4 hours daily; repeated bending up to 3 hours; hearing with aid permitted; working closely with others and/or alone; protracted or irregular hours; and unusual emotional strain. 

 

 

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp .

OTHER INFORMATION:

This position is in the Excepted Service and does not confer competitive status. 

 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

  

Reasonable Accommodation: This office provides reasonable accommodations to applicants with disabilities. If requested and appropriate, and you need reasonable accommodation for any part of the application and hiring process, please notify this office either orally or in writing. The decision on granting reasonable accommodation will be on a case-by-case basis.

Information about Reasonable Accommodation is on OPM’s Reasonable Accommodation website at:

http://www.opm.gov/Disability/ReasonableAccommodation.asp

 

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

 

The Department of Veterans Affairs supports a drug-free environment.

 

The Department of Veterans Affairs is an Equal Opportunity Employer.

VA employees, applicants for employment, and former employees shall not be discriminated against based on race, color, religion, gender (sex), national origin, age, physical or mental disability, and/or reprisal for filling a charge of discrimination, participating in an investigation, or having opposed prohibited discrimination.  Sexual and non-sexual harassment based on the above categories is also prohibited.

 

This job opportunity announcement may be used to fill additional vacancies.

 

 

 

 

 

 


HOW TO APPLY:

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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE COMPLETED (FILLED OUT, SIGNED, AND DATED) VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide (http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc) for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( https://my.usajobs.gov/Login.aspx ) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 886199.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, May 29, 2013.


REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. Completed (filled out, signed, and dated) VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).
  3. Copy of college/university transcript is required if you are using education above high school to qualify.

  4. Occupational Questionnaire
  5. Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/Forms/pdf_fill/OF306.pdf). This is a required form and must be submitted with your application.
  6. If prior military service, include all copies of your DD 214 [Member-4 copy] (required) or proof of service.   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at 

    http://www.opm.gov/forms/pdf_fill/SF15.pdf

    If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action (required).
  7. Resume Reminder - Your federal resume must include the following information for each job listed: Job title; Duties (be as detailed as possible); Month & year start/end dates (e.g. June 2007 to April 2008); Full-time or part-time status (include hours worked per week)

  8. Any other documents required by the checklist.

AGENCY CONTACT INFO:

VAPAHCS USAS
Phone: (650)493-5000x63951
Fax: (478)757-3144
Email: V21PALWORKFORTHEVA@VA.GOV
Agency Information:
VHA Palo Alto HCS
Department of Veterans Affairs
Palo Alto Health Care System
NO MAIL/EMAIL/IN-PERSON APPLICATIONS
Palo Alto, CA
94304 Fax: (478)757-3144

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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