Job Overview

Summary

The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 151 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and almost 20 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.

By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.

The incumbent is responsible for providing information to the public regarding Copyright Office services.  Specific duties include answering telephone, email and in-person copyright-related inquiries, providing guidance regarding copyright registration procedures, and searching the copyright processing system to ascertain the status of pending claims.

This position is located in the Information Section of the Information and Records Division, U.S. Copyright Office.

The position description number for this position is 206295.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flextime work schedule.

This is a non-supervisory, bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Duties

Reviews status inquiries received by e-mail, telephone, and/or visitors.  Searches the two primary databases (Siebel and COINS) to determine whether a record exists, replies to routine status and processing inquiries by drafting correspondence and replying to the applicant and answers telephone inquiries referred by a senior copyright information specialist or supervisor.