Program Planning and Management Work
Serves as expert advisor providing program support to the Chief, Support Operations on a wide range of OSO matters, programs and projects. Plans, develops, and implements complex program or project development activities impacting broad mission areas. Work requires in-depth knowledge of OSO policies and procedures as well as a thorough understanding of the Service Unit's mission and strategic goals. Provides programmatic coordination on unusual assignments and high visibility projects, consulting with professional and experts in applicable field or program areas.
Reviews, advises on, and conducts complex analyses, evaluations, and investigations of highly unstructured and interconnected problems involving controversial and complex administrative or programmatic issues and problems. These evaluations serve as a basis for establishing new programs or making significant changes in organization and administrative programs affecting substantial numbers of people.
Engages in long-range management plans for efficient and effective program/project implementation and administration. Prepares detailed plans, goals, objectives, requirements, and criteria for complex or costly management processes and systems. Provides guidance based on analyses of interrelated issues of effectiveness, efficiency and productivity of substantive mission-oriented programs. Makes authoritative recommendations to resolve, implement, or manage program or policy issues.
Preparation of Written Materials
Researches and writes reports or other working documents on complex program issues or problems providing expert guidance and/or analysis. Provides expert technical counsel and aid to the Chief and senior managers on alternative resources and services meeting general and/or specific requirements, including translating program area needs and/or mission goals and objectives into major project/program plans or proposals.
Utilizes a thorough knowledge of OSO and Library programs and management structures to collect, synthesize, and evaluate materials for technical content and accuracy, and prepares final documents. Prepares responses to special inquiries for the Chiefs signature utilizing personal knowledge of the subject matter or from data and information researched and analyzed. When composing, reviewing, or editing replies, is responsible for reviewing materials for clarity, accuracy, timeliness, completeness, responsiveness, and for the tone and personal style of the Chief.
Develops background materials, as necessary, to prepare the Chief for meetings, briefings and discussions. Anticipates actions the Chief may wish to take and prepares the necessary documentation. Assists in writing speeches, reports, and documents for presentations at meetings for a wide range of audiences. Examines reports, correspondence, and other materials submitted by other offices for completeness and conformity with requests made and directives issued. Serves as the final review authority for style, grammar, punctuation, and format of correspondence requiring the Chiefs signature. Coordinates the contributions of other writers to documents, and writes correspondence, memos, working papers, and reports for the Chief. Analyzes communications to ensure conformance with policy.
Special Project Planning
Plans and manages special projects for program issues with broad impact. Leads, conducts and participates in complex management studies and reviews, particularly those with wide or significant impact on OSO's organizational structure, policy, or operations. Organizes assigned projects and selects qualitative and/or quantitative methods appropriate to the subject under examination.
Identifies and collects necessary data, including legislative and program data. Interviews senior management and program officials; assembles and assesses information gathered; and formulates findings, conclusions, and recommendations. Presents results in written and/or oral form, which are well-organized, supportable and clearly expressed.
Consultation and Liaison Services
Establishes and maintains liaison with OSO managers at varying levels and coordinates closely with their representatives on various management issues ensuring solutions to their problems and concerns. Exercises a wide degree of independence and applies authoritative judgment in developing and maintaining relationships with various Library officials, other Federal agencies, and public and private organizations.
Actively participates in policy formulation and evaluates liaison activities for OSO-wide programs. Creates processes by which OSO pursues collaborative arrangements and relationships with stakeholders. Informs stakeholders of changes in organizational programs and operations, conducting briefings on major program changes. Recommends innovative approaches for avoiding and/or resolving problems and reducing conflicts.