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This Position Is No Longer Available

Job Title:  Program Specialist
Department:  Legislative Branch
Agency:  Library of Congress
Job Announcement Number:  130050

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$89,033.00 to $136,771.00 / Per Year
Friday, May 03, 2013 to Friday, May 24, 2013
Open - Permanent
1 vacancy - Washington, DC, US  View Map
Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.


The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 151 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and almost 20 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.

This position is located in the Office of Support Operations (OSO) and reports directly to the Chief, Support Operations (Chief) who oversees the day-to-day management and progress of the support directorates. The incumbent provides support to the Chief and establishes effective communication with managers of OSO directorates. The incumbent is responsible for providing technical guidance in the form of reports, analytical studies, white papers, and critical memoranda on a wide range of operational matters in support of the Chief. The incumbent analyzes, reviews, and monitors mission critical issues requiring response and action by the Chief. The incumbent assists the Chief in carrying out a number of important project and program activities, including management information reporting, determining meeting agenda items, monitoring follow up, and providing program performance input. The incumbent assesses program effectiveness or the improvement of program and management processes and systems. Plans and coordinates activities within OSO directorates and outside of the Service Unit. In addition, the incumbent acts as a liaison between the Chief and directorate managers. This position is located in the Office of Support Operations. The position description

numbers for these positions are 250304 and 250305. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a fixed work schedule. This is a non-supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.



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    Program Planning and Management Work

    Serves as expert advisor providing program support to the Chief, Support Operations on a wide range of OSO matters, programs and projects. Plans, develops, and implements complex program or project development activities impacting broad mission areas. Work requires in-depth knowledge of OSO policies and procedures as well as a thorough understanding of the Service Unit's mission and strategic goals. Provides programmatic coordination on unusual assignments and high visibility projects, consulting with professional and experts in applicable field or program areas.

    Reviews, advises on, and conducts complex analyses, evaluations, and investigations of highly unstructured and interconnected problems involving controversial and complex administrative or programmatic issues and problems. These evaluations serve as a basis for establishing new programs or making significant changes in organization and administrative programs affecting substantial numbers of people.

    Engages in long-range management plans for efficient and effective program/project implementation and administration. Prepares detailed plans, goals, objectives, requirements, and criteria for complex or costly management processes and systems. Provides guidance based on analyses of interrelated issues of effectiveness, efficiency and productivity of substantive mission-oriented programs. Makes authoritative recommendations to resolve, implement, or manage program or policy issues.

    Preparation of Written Materials

    Researches and writes reports or other working documents on complex program issues or problems providing expert guidance and/or analysis. Provides expert technical counsel and aid to the Chief and senior managers on alternative resources and services meeting general and/or specific requirements, including translating program area needs and/or mission goals and objectives into major project/program plans or proposals.

    Utilizes a thorough knowledge of OSO and Library programs and management structures to collect, synthesize, and evaluate materials for technical content and accuracy, and prepares final documents. Prepares responses to special inquiries for the Chiefs signature utilizing personal knowledge of the subject matter or from data and information researched and analyzed. When composing, reviewing, or editing replies, is responsible for reviewing materials for clarity, accuracy, timeliness, completeness, responsiveness, and for the tone and personal style of the Chief.

    Develops background materials, as necessary, to prepare the Chief for meetings, briefings and discussions. Anticipates actions the Chief may wish to take and prepares the necessary documentation. Assists in writing speeches, reports, and documents for presentations at meetings for a wide range of audiences. Examines reports, correspondence, and other materials submitted by other offices for completeness and conformity with requests made and directives issued. Serves as the final review authority for style, grammar, punctuation, and format of correspondence requiring the Chiefs signature. Coordinates the contributions of other writers to documents, and writes correspondence, memos, working papers, and reports for the Chief. Analyzes communications to ensure conformance with policy.

    Special Project Planning

    Plans and manages special projects for program issues with broad impact. Leads, conducts and participates in complex management studies and reviews, particularly those with wide or significant impact on OSO's organizational structure, policy, or operations. Organizes assigned projects and selects qualitative and/or quantitative methods appropriate to the subject under examination.

    Identifies and collects necessary data, including legislative and program data. Interviews senior management and program officials; assembles and assesses information gathered; and formulates findings, conclusions, and recommendations. Presents results in written and/or oral form, which are well-organized, supportable and clearly expressed.


    Consultation and Liaison Services

    Establishes and maintains liaison with OSO managers at varying levels and coordinates closely with their representatives on various management issues ensuring solutions to their problems and concerns. Exercises a wide degree of independence and applies authoritative judgment in developing and maintaining relationships with various Library officials, other Federal agencies, and public and private organizations.

    Actively participates in policy formulation and evaluates liaison activities for OSO-wide programs. Creates processes by which OSO pursues collaborative arrangements and relationships with stakeholders. Informs stakeholders of changes in organizational programs and operations, conducting briefings on major program changes. Recommends innovative approaches for avoiding and/or resolving problems and reducing conflicts.


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    Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

    Ability to identify and analyze organizational and operational problems and develop solutions. **

    Ability to communicate in writing **

    Ability to plan and manage projects.

    Ability to innovate.

    Ability to interact collaboratively with others to provide consultation or liaison services.

    No additional requirements to those listed above.


    The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.
    To preview questions please click here.


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    Please visit our website at and click Federal Benefits.


    FURLOUGH NOTICE:  New employees of the Library of Congress who enter on duty after April 7, 2013 but before September 7, 2013 will be required to take 12 hours Leave Without Pay before September 7, 2013.  Specific hours should be coordinated with the supervisor of the position. 

    While it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

    The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

    Applicants must submit a complete application package that is received by the closing date of this announcement.

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

    Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The date of certification must be within one year of the vacancy closing date. For more information contact the selective placement program coordinator at 202-707-3960 or email FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

    The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

    Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

    The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

    Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.  In addition, per Library of Congress Regulation 2010-12, an appointee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library.


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    Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.

    You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.

    Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.

    Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.

    Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.

    Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.

    (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.

    (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.

    (3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.

    Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.

    IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, the last one sent will overwrite the first one. Finally, if you upload a document, e.g. your undergraduate transcript, do not also fax that same document (or fax another undergraduate transcript), because whichever one you send last will be the only one that is visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.

    Step 6: Click on "Submit" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.

    If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.


    Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent). Disabled applicants claiming Selective Placement eligibility must submit proof of disability and a certification of job readiness. If Selective Placement is applicable to you, you will not be considered without submitting this documentation.



    Job Help Desk
    Phone: 202-707-5627
    Fax: 000-000-0000
    Agency Information:
    Human Resources Dept.
    101 Independence Ave. SE
    Washington, DC
    Fax: 000-000-0000


    Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications". You will receive final notification via e-mail when the vacancy has been filled.

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