REQUIRES: One (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-6 grade level in Federal service. Examples of specialized experience may include: pro viding temporary lodging to families of active duty military and veterans undergoing treatment; performing receptionist and secretary duties; providing telephone assistance; filing; office coordinating and processing of lodging referrals; performing inspections of the facility; managing the lodging program when manager is unavailable; knowledgeable of appropriated accounts, accounting and budgeting principles, and purchase and procurement regulations; certifying and expending monies to maintain guest needs; submitting work orders, scheduling appointments for rooms; and providing friendly customer focused service. To receive credit for these skills, they must be documented in your resume.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
1. Ability to independently run the day-to-day operations of a 20 room lodging program.
2. Knowledge of Federal Governmental Appropriated funds, accounting and budgeting principles, and purchase and procurement regulations.
3. Knowledge in scheduling availability to maximize the utilization of beds including cancellations and re-books.
4. Ability to communicate effectively, tactfully and diplomatically to guests, staff members, community members, patients and their families.
5. Ability to operate and maintain databases for tracking and data retrieval purposes.
PHYSICAL REQUIREMENTS: The duties and responsibilities of the position require mobility between various rooms within the Fisher House and between the Fisher House and various other hospital buildings. The employee must be composed at all times while providing customer service to veterans and their families during their emotional and/or physical stress. Average physical ability, dexterity, and strength are required to perform the work. This includes preparation for programs, occasional moving/lifting of equipment (100 cup coffee pot, boxes of donated items, up to 40 pounds, etc.), and assisting guests with luggage. Although some of the work is sedentary, the employee will be walking, standing, bending, and carrying some light to heavy items as well as driving an automobile if trips to visit the off-site lodging facility are necessary.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications .
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to http://www.opm.gov/forms/pdf_fill/SF15.pdf) and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.