Job Overview

Summary

Ten Reasons to Work for Peace Corps! -- (1) Voted in the top 4 "Best Places to Work in the Federal Government" for small agencies in 2012, (2) the Peace Corps has a unique global mission. (3) Benefits include higher salary caps than the Federal standard with (4) quicker step increases. (5) Peace Corps employees earn non-competitive eligibility after 3 years of service and (6) have the chance to be selected for an annual Leadership Development Academy. (7) The working environment is highly flexible with alternative schedules, credit hours, teleworking. (8) There's a Distinguished Speaker Series, and (9) work-life programs including Metro and bicycle subsidies. (10) Peace Corps has a vibrant "Community" atmosphere; established through President Kennedy's call to service; the Peace Corps asks applicants "what you can do for your country" . . . and the world

Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Peace Corps applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=TRVZU.

Duties

(The duties described reflect the full performance level of this position)

This position is location in the Office of the CIO,Customer Support Services. The Deskside Support position provides IT customer support to all staff members at Peace Corps HQ. This includes managing and implementing moves, adds and changes to staff workstations; troubleshooting hardware and software problems for staff PCs (desktops and laptops), peripherals, printers, and scanners; testing and deploying non-standard software and hardware; and participating in other projects as assigned as appropriate within this position, and must be able to life and move equipment.. Deskside Support personnel must have excellent customer service skills and must be able to work both independently and as part of a small team. Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. and

Plans, designs, and develops test methods, procedures, techniques, and requirements for computer systems. Reviews, analyzes, evaluates, and improves hardware, software, systems, and/or equipment testing methods, concepts, techniques, and operations. Participates in the test and evaluation of contractors' equipment, components, systems, or products. Develops new technologies, such as computer simulations, for innovative testing of design concepts, applications, and systems. Develops and implements test technologies to address the design, development, verification, and operation needs of software, systems or hardware.

Installs, configures, troubleshoots, and maintains hardware and software to ensure the availability and functionality of the systems. Recovers data in the event of hardware or software failure.