This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist (Customer Support)

Agency:Peace Corps

Job Announcement Number:DPC13-A0087-LH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$53,350.00 to $119,327.00 / Per Year

OPEN PERIOD:

Wednesday, May 01, 2013 to Tuesday, May 7, 2013

SERIES & GRADE:

FP-2210-03/05

POSITION INFORMATION:

Full Time - Term

PROMOTION POTENTIAL:

03

DUTY LOCATIONS:

1 vacancy in the following location:
Washington D.C., Dist of ColumbiaView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Ten Reasons to Work for Peace Corps! -- (1) Voted in the top 4 "Best Places to Work in the Federal Government" for small agencies in 2012, (2) the Peace Corps has a unique global mission. (3) Benefits include higher salary caps than the Federal standard with (4) quicker step increases. (5) Peace Corps employees earn non-competitive eligibility after 3 years of service and (6) have the chance to be selected for an annual Leadership Development Academy. (7) The working environment is highly flexible with alternative schedules, credit hours, teleworking. (8) There's a Distinguished Speaker Series, and (9) work-life programs including Metro and bicycle subsidies. (10) Peace Corps has a vibrant "Community" atmosphere; established through President Kennedy's call to service; the Peace Corps asks applicants "what you can do for your country" . . . and the world

Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Peace Corps applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=TRVZU.

KEY REQUIREMENTS

  • See Other Information.

DUTIES:

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(The duties described reflect the full performance level of this position)

This position is location in the Office of the CIO,Customer Support Services. The Deskside Support position provides IT customer support to all staff members at Peace Corps HQ. This includes managing and implementing moves, adds and changes to staff workstations; troubleshooting hardware and software problems for staff PCs (desktops and laptops), peripherals, printers, and scanners; testing and deploying non-standard software and hardware; and participating in other projects as assigned as appropriate within this position, and must be able to life and move equipment.. Deskside Support personnel must have excellent customer service skills and must be able to work both independently and as part of a small team. Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. and

Plans, designs, and develops test methods, procedures, techniques, and requirements for computer systems. Reviews, analyzes, evaluates, and improves hardware, software, systems, and/or equipment testing methods, concepts, techniques, and operations. Participates in the test and evaluation of contractors' equipment, components, systems, or products. Develops new technologies, such as computer simulations, for innovative testing of design concepts, applications, and systems. Develops and implements test technologies to address the design, development, verification, and operation needs of software, systems or hardware.

Installs, configures, troubleshoots, and maintains hardware and software to ensure the availability and functionality of the systems. Recovers data in the event of hardware or software failure.


QUALIFICATIONS REQUIRED:

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KNOWLEDGE, SKILLS, AND ABILITIES:

(The KSAs below may not apply at all grades)

Ability to communicate with staff at all levels in the agency both in writing and verbally.

Develops solid relationships with customers through regular contact and provides exceptional customer support services.

Knowledge of IT principles, products and services sufficient to troubleshoot, install, configure and test both operating system software and software applications on customer workstations.

Experience with typical Information Technology systems including hardware (personal computers, thin clients, printers, document scanners, and other peripheral devices) and software (Microsoft operating systems, Microsoft Office, Internet Explorer, etc.) typically used in the delivery of information services in a business environment.

Attention to Detail

Oral Communication

Customer Service

Problem Solving

Ability to communicate in writing.

Ability to plan and execute work.

Develops solid relationships with customers through regular contact and provids exceptional customer support services.

Knowledge of typical Information Technology systems including hardware (personal computers, thin clients, printers, document scanners, and other peripheral devices) and software (Microsoft operating systems, Microsoft Office, Internet Explorer, etc.) typically used in the delivery of information services in a business environment.

ADDITIONAL REQUIREMENTS:

Identified problems and causation factors and generated solutions and/or offered recommendations for a variety of confirmed information technology (IT) problems.

MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:

Grade 05: Qualifying experience for the FP-05 level includes one year of specialized experience at least equivalent to the FP-07 or GS-7 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Example of specialized experience includes experience that demonstrates knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent:

-analysis of the interrelationships of pertinent components of the system;

-planning the sequence of actions necessary to accomplish the assignment;

-personal responsibility for at least a segment of the overall project.

OR

EDUCATION: Completion of two (2) full years of progressively higher level graduate education or a master's or equivalent degree, such as an LL.B. or J.D., at a college or university that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. Education must have included major study in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering; or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed post-high school education and experience may be used to meet the total qualification requirements.

Grade 04: Qualifying experience for the FP-04 level includes one year of specialized experience at least equivalent to the FP-05 or GS-9 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

Example of specialized experience includes experience that demonstrates accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. Accomplishments normally involve the following, or the equivalent:

- knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization;

-planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and

-adaptation of guidelines or precedents to the needs of the assignment.

OR

EDUCATION: Three (3) full years of progressively higher level graduate education in an accredited college or university, or a Ph.D. or equivalent doctoral degree that demonstrates the knowledge, skills, and abilities necessary to do the work. Education must have included major study in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering; or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed post-high school education and experience may be used to meet the total qualification requirements.

Grade 03: Qualifying experience for the FP-03 level includes one year of specialized experience at least equivalent to the FP-04 or GS-11 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform the duties of the position successfully. Example of specialized experience includes experience analyzing a number of alternative approaches when advising management concerning major aspects of IT system design. The experience demonstrates accomplishment of computer project assignments requiring knowledge of computer requirements and techniques pertinent to the position to be filled.


See Other Information for further requirements.

HOW YOU WILL BE EVALUATED:

Your application will be automatically evaluated and rated by the system. Additionally, we will conduct a quality review of your on-line application and supporting documents. Your on-line responses must be supported by the information you provide in your work history information.


BENEFITS:

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See Other Information.

OTHER INFORMATION:

This is an Excepted Service Appointment. Initial appointments to the Peace Corps normally are for 60 months (5 years). Employees are paid on the Foreign Service pay scale and receive the same benefits as other Federal employees. A background security investigation will be required for all hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination

If you have engaged in intelligence activity or related work, you may not be eligible to apply for positions at Peace Corps. Please click on the Public Notice Vacancy Announcement and refer to the 'Other Significant Facts' section for details.

If you are claiming Veteran's Preference you must attach your supporting documents to receive your preference points. For more information please click on the Public Notice Vacancy Announcement and refer to the 'Other Significant Facts' section for details.

A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet this requirement will be grounds for employment termination.

Both online and offline application assistance can be obtained by contacting the Avue Help Desk at 1-800-407-0147 or joeavue@avuetech.com or by clicking on the "TECHNICAL SUPPORT" button while working in the automated system.
 
When completing your Avue application online, you will receive a pop-up warning message after 45 minutes.  It is strongly recommended that you save your data often, and turn off your pop-up blocker in order to receive any system time-out warning. 

The primary method of applying for this vacancy is online via the Internet at www.avuedigitalservices.com/pc/applicant.html. If you do not have access to the Internet, you are strongly encouraged to visit your library, state employment commission, or a commercial establishment that provides Internet access to apply online. If you are unable to apply online, you may call the contact phone number listed on this announcement to obtain a copy of the vacancy announcement, applicant qualification form (Form No. F-15566-AVUE), and instructions for completing the form. No other form of application will be accepted.

Familiarity and/or experience with diversity and inclusion strategies and tactics within the workplace preferred.

If you are a current federal employee and are interested in reemployment rights as explained below, you should discuss your options with your employing agency.



An employee of any (federal) agency who accepts, with the consent of the head of that agency, a limited appointment in the Foreign Service under section 309 of the Foreign Service Act of 1980 (22 U.S.C. 3949) is entitled, upon the expiration of that appointment, to be reemployed in that employee's former position or in a corresponding or higher position in that agency.

Applications and supporting documentation must be received by the closing date of the announcement to receive consideration.

HOW YOU WILL BE EVALUATED: Your application will be automatically evaluated and rated by the system. Additionally, the Peace Corps Human Resources Office will conduct a quality review of your on-line application and supporting documents before your rating becomes final. This quality review will be based on the extent and quality of your experience, education, and training as it relates to the duties of this position. Your on-line responses must be supported by the information you provide in your application and work history information.

Applicants submitting documents can electronically attach them, or scan and attach them, to the employment application. If this is not possible, copies of documents can be faxed to 253-573-9869, or mailed to the following address: Peace Corps, c/o Avue Technologies Corporation, ATTN: Direct Services, 1145 Broadway Plaza, Suite 800, Tacoma, WA 98402. All faxed or mailed proof documents must be identified with applicant's name and vacancy announcement number.

All applicants will be considered without regard to race, color, religion, national origin, marital status, political affiliation, age, sex, sexual orientation, handicapping condition, membership in an employee organization, or any other non-merit factors.

If you have a disability and would like to request a reasonable accommodation for any part of the application and hiring process, or have questions regarding reasonable accommodation, please contact our American Diversity Program office at 202-692-2139. You can send an email to adp@peacecorps.gov or americandiversityprogram@peacecorps.gov.

Moving expenses are not authorized.

Relocation expenses are not authorized.

BENEFITS: A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; and training and development opportunities. Employees located in the United States may also receive subsidized transportation, flexible work schedule, and a family/worklife program.

As a condition of employment, all male applicants born after December 31, 1959, must have registered for the selective service. If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.

DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Applicants must be U.S. citizens.

Applicants must meet all qualification requirements by the closing date of this announcement.

VETERAN'S PREFERENCE: If you are claiming 5-point Veteran's Preference, a DD-214 must be submitted with your application. To receive 10-point preference, in addition to your DD-214, you must also submit an SF-15 and an official statement, issued in 1991 or later, from the Veterans Affairs or from a branch of the Armed Forces, certifying that the veteran has a service-connected disability of 10% or more. This documentation must be received by the closing date of the announcement; failure to submit will disallow the additional points for preference being added to your score.

This position is excluded from provisions of the Career Transition Assistance Program (CTAP).

A 12-month trial period is required.



HOW TO APPLY:

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Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Peace Corps applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=TRVZU.

If you are unable to apply online, you may contact the employing office for alternate application procedures. Please call Avue Help Desk at 1-800-407-0147or email at joeavue@avuetech.com.

REQUIRED DOCUMENTS:

See Other Information.

AGENCY CONTACT INFO:

Avue Help Desk
Phone: 18004070147
Fax: 2535739869
Email: joeavue@avuetech.com
Agency Information:
Peace Corps
1111 20th Street, NW
Office of Human Resource
Washington, Dist of Columbia
20526
US
Fax: 2535739869

WHAT TO EXPECT NEXT:

See Other Information.

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Job Announcement Number:

DPC13-A0087-LH

Control Number:

342779600