Job Overview

Summary

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at http://www.uscis.gov/.

Everyday our Immigration Services Assistant (OA), support the Operations Services Process by supporting the Immigration Services Officers, managing correspondence, and maintaining customer support, provide security checks in accordance with all applicable DHS/USCIS laws and policies, and track, research, collect, correlate and analyze data in order to prepare reports.
This position of IMMIGRATION SERVICES ASSISTANT starts at a salary of $32,138.00(GS-05 step 1), with promotion potential to $51,757.00 (GS-07 step 10).  Apply for this exciting opportunity to become a member of the FIELD OPERATIONS DIRECTORATE OFFICE OF FIELD OPERATIONS, DISTRICT 13, COLUMBUS, OHIO within DHS US Citizenship and Immigration Services.

 

For definitions of terms found in this announcement, please click here

 

USCIS will not pay relocation expenses.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Note: USCIS may fill one or more positions using this vacancy.

Duties

The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.

 

As an Immigration Services Assistant (OA), you will support the Operations Services Process by supporting the Immigration Services Officers, managing correspondence, and maintaining customer support, provide security checks in accordance with all applicable DHS/USCIS laws and policies, and track, research, collect, correlate and analyze data in order to prepare reports. Other duties may include the following:

  • Perform analysis on files, reports, and information systems or databases.
  • Prescreen various applications and submissions by USCIS customers for accuracy, completeness of initial supporting documentation and eligibility for benefits and process documents and fees.
  • Analyze incoming requests for expedited services and provided expedited services, as appropriate, and process requests for fee waivers.
  • Maintain subject matter files, technical instructions, and/or operating procedures. In addition, Incumbent will process word processing software, i.e., graphics, database, spreadsheets and other work processing systems use in editing and creating office documents and correspondence.