Skip to main content Skip to footer site map
This Position Is No Longer Available

Job Title:  Supervisory Health System Specialist, GS-0671-11/09
Department:  Department Of Health And Human Services
Agency:  Indian Health Service
Job Announcement Number:  IHS-13-PI-867063-ESEP/MP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$48,529.00 to $76,327.00 / Per Year
Tuesday, April 30, 2013 to Monday, May 06, 2013
Full Time - Permanent
3 vacancies in the following location:
Phoenix, AZ United StatesView Map
ESEP, MPP, Veterans & VEOA Candidates


Become a part of the Department that touches the lives of every American!  At HHS you can give back to your community, state, and country by making a difference in the lives of Americans everywhere.  Join HHS and help make our world healthier, safer and better for all Americans.

The Indian Health Service is required by law to give absolute preference to qualified Indian applicants and employees who are qualified and suitable for Federal employment. The Indian Health Service (IHS) by law is committed to affording employment preference to American Indian and Alaska Native candidates who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. In other than the above, the Indian Health Service is an Equal Opportunity Employer.


Department of Health and Human Services (HHS), Indian Health Service (IHS), Phoenix, AZ United States 3 vacancies

POSITION DETAILS: Three Permanent full-time positions to be filled in the Patient Business Services (Out-Patient Coding, Billing, and Accounts Receivable).

Salary range:

GS-11, $58,715.00 - $76,327.00 (Annually)

GS-09, $48,529.00 - $63,083.00 (Annually)


Promotion potential:  Yes, Non-Competitively to the GS-11.

Merit Promotion Position:  Yes

Travel Required:  No

Supervisory/Managerial Position:  Yes, You may be required to serve a one year probationary period.

Relocation Expenses Paid:  Relocation expenses are not authorized and will not be paid. 

Is position covered by PL 101-630?   Yes, (See item # 3 in the Required documents Tab)

Is drug testing required?  Yes 

Is government housing available?  No

Is this a bargaining unit position?  No

Alternative work schedule, call back, standby, rotating shifts, nights/weekends/holidays? Yes 

Who may apply section

Excepted Service Examining Plan Candidates (ESEP)  

Merit Promotion Plan Candidates (MPP)

Veteran's Preference including Veterans Employment Opportunity Act Candidates (VEOA)  

Commissioned Corps Candidates

 - visit for more information on Who May Apply 


  • Position subject to background investigation.
  • As part of the pre-employment process, fingerprint checks are required.
  • If applicable-Selective Service registration (Males born after 12/31/59)


Back to top


·         The incumbent serves as Supervisor for the Third Party Billing, Accounts Receivable, and Outpatient Coding Section. 

·         The incumbent plans and schedules work to be accomplished by subordinates, sets and adjust short term priorities, assigns work in consideration of employee skills and mission requirements.

·         Develops performance standards and evaluates subordinates’ performance; advises employee on work and administrative matters; implements methods and procedures to improve organizational performance in concert with organization management team. 

·         The incumbent also recommends selection of candidates for positions; takes disciplinary actions and hears and resolves employee complaints and grievances

·         Performs other duties as needed to meet organizational and Agency goals.


Back to top

Basic Requirements:

GS-09:  1 year Specialized Experience equivalent to at least the GS-07 level providing advice and guidance on utilizing patient data base information to process bills to alternate resources (e.g. Medicare, Medicaid, Private Insurance and third party liability claims).  Makes changes in the methods and procedures, information dissemination and other processing matters to resolve problems and expedite collection of third party payments.  Interprets rules and regulations for alternate resource reimbursement for services provided to patients.  Provides technical assistance with processing and maintaining ICD-9 (ICD-10), CPT, HCPCS and Procedural Codes.  Or a master's degree or equivalent, Or 2 full years of progressively higher level graduate education. 

GS-11:  1 year Specialized Experience equivalent to at least the GS-09 level with progressive experience in comprehensive knowledge of health care delivery systems (e.g. Centers for Medicaid and Medicare Services, The Joint Commission on Accreditation of Healthcare Organizations.  Comprehensive knowledge of Indian Health Service statues and policies that relate to patient billing reimbursement functions, policies, procedures, etcetera sufficient to coordinate and interface patient billing activities.  Extensive knowledge to perform qualitative review, analysis and technical evaluations of medical records.  Knowledge of the theory and principles of management and the organization, including administrative practices and procedures common to the healthcare delivery system;  Or a Ph.D. or equivalent doctoral degree, Or 3 full years of progressively higher level graduate education.

Undergraduate and Graduate Education:  Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.  OR

This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities.  Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

·       Missions, organizations, programs, and requirements of health care delivery systems (Indian Health Service, Tribal Health, and/or Urban Indian programs preferred);

·       Knowledge of concepts, principles, practices, and methods involved in management of a complex health care system and diverse programs

·       Responsible in monitoring strategic planning activities and provides policy analysis (both in writing and verbally) to Executive Leadership and develops policy based on Leadership direction.

·       Knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.

SUPERVISORY OR MANAGERIAL ABILITIES:    Candidates should possess proficiency, or the potential to develop proficiency, in these competencies prior to entry into a supervisory position.                     

·      Holds self and other accountable for measurable high-quality, timely, and cost-effective results.  Determines objectives, set priorities, and delegates work.  Accepts responsibility for mistakes.  Complies with established control systems and rules.

·     Anticipates and meets the needs of both internal and external customers.  Delivers high quality products and services; is committed to continuous improvement.

·     Makes well informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

·      Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

·      Behaves in an honest, fair, and ethical manner.  Shows consistency in words and actions.  Models high standards of ethics.

·      Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.

·      Makes clear and convincing oral presentations.  Listens effectively; clarifies information as needed.

·     Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

·     Deals effectively with pressure; remains optimistic and persistent, even under adversity.  Recovers quickly from setbacks.

·     Writes in a clear, concise, organized, and convincing manner for the intended audience.

Other competencies or technical requirements applicant must meet in addition to the above are:

a.    Builds and manages workforce based on organizational goals, budget considerations, and staffing needs.  Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems.  Manages a multi-sector work force and a variety of work situations.

b.    Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.

c.    Inspires and fosters team commitment, spirit, pride, and trust.  Facilitates cooperation and motivates team members to accomplish group goals.

d.   Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

e.    Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal or informal methods.

Special Requirements

- You must meet the requirements of the job by Midnight Eastern Standard Time (EST) on the closing date: Monday, May 06, 2013

- Males born after December 31, 1959 are required to be registered with the Selective Service System in order to be eligible for employment with the Federal Government.  You may register or check the status of your registration by visiting the Selective Service website at:

- Per the IHS Excepted Service Hiring Plan: current Indian Preference employees with career status will be considered under the Merit Promotion Plan unless otherwise indicated; please submit a copy of your SF-50, Notification of Personnel Action.  You are encouraged to identify on your resume and during the online assessment process which hiring plan you want to be considered under: Merit Promotion and/or the IHS Excepted Service Hiring Plan.  See for more details.

Veterans Preference

When applying for Federal jobs eligible Veterans should claim preference on their application or resume.  Applicants claiming 10-point preference must complete an SF-15, Application for 10-Point Veterans Preference.  Veterans who are still in the service may be granted 5-points tentative preference on the basis of the information contained in their applications; but, they must produce a DD-214 prior to the appointment to document entitlement to preference.

For more information on Veterans Preference please visit:


The HHS Careers system simplifies the Federal application process by replacing the former KSA job-element statements with on-line self-assessment questions. Applicants who meet the minimum qualifications requirements will be invited to complete an on-line questionnaire assessing the following: 


  • Technical Competency in business office operations, concepts, policies and standards
  • Planning and Evaluating
  • Interpersonal skills
  • Customer service
  • Human Rersource Management

If found qualified, your score will range from 70-100 points (not including points that may be assigned for Veterans' Preference).  We will compare your resume and supporting documentation to your responses on the assessment questionnaire.  If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.  You will be deemed well qualified if you score 85 and above.

For I/CTAP purposes, you will be deemed well-qualified if you are placed in at least the well-qualified category.


Back to top
The Federal Government offers a comprehensive benefits package.   Explore the major benefits offered to most Federal employees at .  


If you are claiming CTAP/ICTAP eligibility, you must submit a copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, and duty location. To be considered under CTAP/ICTAP, you must be well qualified with a score of at least 85 for this position.  For information on CTAP/ICTAP, visit:

Additional selections of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement, for filling additional or similar positions. However if there are no qualified Indian Preference candidates on the Certificate the vacancy must be reannounced.

Candidates must meet time-after-competitive appointment, time-in-grade (if applicable), qualification requirements, performance requirements, citizenship and suitability requirements, and any other eligibility requirements within 30 days of the closing date of the vacancy announcement.

Measles and Rubella immunization required for selectees born after 1957.

After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. 

The investigation must find that you are suitable for Federal employment in your position.   If you are found not suitable, you will be terminated after you begin work.  If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.

IHS - Operated Properties are tobacco free



Back to top

To apply for this position, you must provide a complete Application Package, which includes the following parts:

  1. Assessment Questionnaire
  2. Résumé
  3. Required Documents (Specified in the Required Documents section of this job announcement. An applicant may not be considered if proper documentation is not received.)

Option A: Online application process (USAJOBS to Application Manager) the preferred method to receive automatic updates on your application status.

To begin the process, click the Apply Online button on this page to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To return to a previously Saved or Incomplete application you may use the following link:

Your Application Package status must be Complete by Midnight Eastern Standard Time (EST), Monday, May 06, 2013, the closing date of this announcement.

Option B:  Fax

If it is not possible for you to use the USAJOBS Account to Application Manager Account online application process (you have a disability or do not have access to the internet), you can apply for this announcement by completing the OPM 1203-FX form instead. Please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Follow these steps:

  1. Print a copy of this job announcement so that you can read the questions offline. View Occupational Questionnaire.  You can obtain the OPM1203fx form at this URL .
  2. You may submit the OPM Form 1203-FX (hard copy questionnaire), résumé, and/or any supporting documents by fax.
  • If you are faxing a Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing.
  • If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- -- and be sure to fill it out completely and clearly.  The fax number is 1-478-757-3144.  Feed all documents into your fax machine top first so that we receive them right-side up.

Faxed documents will take 2-3 business days to process. Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:

  • Not using the special cover page mentioned above.
  • Missing, incomplete, or invalid Vacancy Identification Number 867063
  • Missing or incomplete Social Security Number or name

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

PLEASE NOTE: In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.

Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office, Aaron Arviso, (602)248-4180, AARON.ARVISO@IHS.GOV.  "The decision on granting reasonable accommodation will be on a case-by-case basis."



You must provide the required documents listed below during the online application process either through the document upload process or fax using instructions outlined in Section B above. If any of the following are missing when the announcement closes we will deem your application incomplete:

  • ___Resume -You are encouraged to use the USAJobs Online Resume Builder to ensure that all required information is in your resume. If you use your own résumé, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed.
  • ____Childcare Addendum form must be included for this position and is available for downloading at:
  • ____Indian Preference applicants If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the current Form BIA -4432, Expiration Date: 11/30/2014, "Verification of Indian Preference for Employment in the BIA and IHS Only."  The current form expiration date, 11/30/2014, does not need to be used if an older Form BIA-4432 is submitted with a signature that predates the expiration date on the form. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA official of tribal enrollment records, documentation of lineal descent, state or academic records that document you posses one-half degree Indian blood from a tribe indigenous to the United States, as well as official records that establish your degree of Indian blood, such as census records. You must also complete the family history chart if necessary.   (See the form for detailed instructions for the completion of the BIA form 4432 located at: or please contact your tribal enrollment officer or your local BIA Office for your most current form.)
  • ___Transcripts - Transcripts must be provided if substituting education for experience and/or if education is required for this position.  Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty.
  • ___Veteran's Preference-If claiming Veteran's Preference, include a copy of DD-214 Form, and SF-15 if claiming 10 point Veteran's Preference


Applicants may submit optional documents and place these under Miscellaneous: such as performance reviews, copies of job-related certifications, cover letter, letters of recommendation, SF-50.  Suggest documents submitted are job-related and current.



Aaron Arviso
Phone: (602)248-4180
TDD: (301)443-6394
Agency Information:
Indian Health Service HR Center
4212 North 16th Street
Phoenix, AZ


First notification: Once the online questionnaire and resume are received, you will receive an acknowledgement email that your submission was successfully received. Receipt of this email does not confirm receipt of the other required document(s): copy of your license or completed OF-306 Addendum form.

We will review your résumé and required supporting documents to ensure you meet the basic qualification & eligibility requirements.  This position is covered under Public Law 101-630 Indian Child Protection and Family Violence Prevention Act.   As part of our review we will adjudicate your completed OF-306 Addendum form (see Required Documents Section).

Second notification: You will be notified of your status when the list of candidates has been referred to the hiring manager for employment consideration.

Additional notifications: for those referred to the hiring manager. We will keep you updated on the status using the online alert system. When a tentative offer is made, the selectee must undergo a fingerprint check.  Fingerprint results must be cleared prior to hire.  The "tentative" new employee will receive instructions on how to obtain and submit fingerprints. 

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to drive status updates notification for applicants.   You can elect to activate the proactive notification from your USAJOBS profile at any point during the application process to sign-up for automatic alerts when there are status changes for jobs to which you have applied. 

Back to top
EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance