Formulates and establishes organizational goals and objectives for the programs and functions of SS and develops policies, procedures, and program plans which contribute to the effective administration of SS.
Provides executive leadership to create an environment that facilitates accomplishment of goals and strategies and articulates and disseminates organizational goals and objectives to subordinate staff, while ensuring that key issues that may impact the Administrative Resource Center (ARC) are understood and fully integrated into the strategic approach that SS has developed.
Is a senior executive advisor to the Assistant Commissioner (SS) on all matters pertaining to human resources management, financial management, facilities management, Equal Employment Opportunity, health and safety, physical security, reimbursable services, and other administrative programs and activities. Participates in Bureau-wide management, administrative, policy, and planning matters.
Provides input to the Assistant Commissioner (SS) for Fiscal Service’s Long Range Planning function; prepares and updates the Bureau's Long-range Strategic and Operational Plan; and prepares special in-depth studies of planning issues and problems.
Provides advice to the Assistant Commissioner (SS) and other Assistant Commissioners on management, administrative, and planning aspects of the Bureau's major operating and administrative programs. Makes recommendations directly to the Assistant Commissioner (SS), Deputy Commissioner (Fiscal Service), and Commissioner (Fiscal Service) and is authorized to direct that changes, resulting from approved recommendations, be made. Changes may impact the administration and management of either operating or administrative programs of the Bureau and have Bureau-wide implications.
Develops, directs, coordinates, and evaluates administrative policies and programs for providing essential franchised support services to ARC’s customers. Administrative programs include budget planning and execution, human resources management, program and management analysis, contracting and procurement, facilities management, EEO, health and safety, physical security and other related operations.
Confers with the Assistant Commissioner (SS) in developing business plans for SS and in establishing new business lines or services from other federal government agencies.
Maintains a close and continuing liaison with key Department of the Treasury and other government agency officials at the policy-making level in order to coordinate and improve the operating efficiency and effectiveness of the programs of SS and services provided to franchise customers. Attends meetings and conferences to represent SS’s views and to anticipate future management and administrative needs.
Ensures that resources are effectively and appropriately used for maximum benefits to the accomplishment of program goals; provides guidance and technical direction; delegates duties and responsibilities; and ensures that an effective and technically knowledgeable staff is maintained.
Provides effective management through program monitoring, evaluation, and customer satisfaction surveys; reviews and evaluates program progress and goals to ensure revenue standards are met; ensures projects are completed in accordance with customer needs and established milestones; takes corrective action, when necessary, to attain program goals.