Job Title:Supervisory IT Specialist (CUSTSPT)
Department:Department Of Commerce
Agency:National Telecommunications and Information Administration
Job Announcement Number:NTIA-OPCM-2013-0018
The contents of the announcement can still be viewed.
|$89,033.00 to $115,742.00 / Per Year|
|Tuesday, April 30, 2013 to Tuesday, May 07, 2013|
SERIES & GRADE:
|Full-time - Permanent|
|FEW vacancies -
Washington, DC, USView Map|
WHO MAY APPLY:
All qualified U.S. citizens.
The National Telecommunications and Information Administration (NTIA) is the President's principal advisor on telecommunications and information policy issues. NTIA represents the Executive Branch in both domestic and international telecommunications and information policy activities. NTIA also manages the Federal use of the radio spectrum, performs cutting-edge telecommunications research and engineering, and administers infrastructure and public telecommunications facilities grants.
This position is also being announced concurrently under Merit Assignment Procedures(MAP)vacancy number: NTIA-OPCM-2013-0019. Applicants who wish to be considered under MAP must apply to both vacancies separately.
This position is located in the Customer Support/IT Operations Branch (Customer Support/ITOB) of the Information Technology Division (ITD), Office of Policy Coordination and Management (OPCM), National Telecommunications and information issues. OPCM is responsible for many of NTIA's operational management functions. ITD is responsible for providing the automated data processing support necessary to carry out NTIA's mission.
This position will serve as an IT specialist and Supervisor on the Customer Support (Help Desk) Team, performing a variety of work involved in planning and delivery of asset management and customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Assignments require developing and interpreting policies, procedures, and strategies governing the planning and delivery of Help Desk services throughout NTIA; providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; and managing the day to day workload of all Help Desk activities and team members.
- You must be a U.S. citizen.
- You must be suitable for Federal employment.
- You must be registered for Selective Service (www.sss.gov), if applicable.
- Relocation expenses will not be paid.
- You must be able to obtain Secret Security clearance.