Job Overview

Summary

Come aboard the Railroad Retirement Board and join us in using creativity, automation and innovation to carry out our mission to administer insurance benefit programs under the Railroad Retirement Act and the Railroad Unemployment Insurance Act.  You can be a part of the team that delivers best in class service to railroad workers and their families!

As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will provide a full-range of client services regarding benefits available under the various programs administered by the RRB.

RELOCATION EXPENSES WILL NOT BE PAID.

This job announcement may be used to fill one or more vacancies.

THE POSITION(S) WILL BE FILLED AT THE GRADE GS-07 LEVEL ONLY.  THE SELECTED CANDIDATE MAY ATTEND A TWO TO THREE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.

THE SELECTED CANDIDATE(S) WILL SERVE UNDER THE FORMAL CLAIMS REPRESENTATIVE TRAINING AGREEMENT AND WILL BE PROMOTED TO THE GS-09 LEVEL IN SIX MONTHS IF THE INDIVIDUAL MEETS ALL REQUIREMENTS FOR PROMOTION UNDER THE TRAINING AGREEMENT.  CANDIDATE(S) WILL BE PROMOTED TO THE GS-10 LEVEL AFTER MEETING QUALIFICATION AND TIME IN GRADE REQUIREMENTS.

Duties

As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will:

  • Provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
  • Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network.
  • Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
  • Develop evidence necessary under appropriate program regulations.  Examine evidence and evaluate its validity and acceptability.
  • Adjudicate claims for benefits and make entitlement decisions.  Compute and award payment of benefits.
  • Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office.  Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc.
  • Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance.
  • Code and release claims for unemployment and sickness insurance.  Conduct unemployment interviews and make job referrals.
  • Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.