One year of specialized experience equivalent to the GS-05 level or higher in the Federal service that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.
One full year of graduate level education from an accredited college or university. This coursework must be in a discipline related to this position.
The superior academic achievement provision may be used to qualify at the GS-07 level. Click here for more information on this provision. If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.
NOTE: A combination of experience and education (as described above) may be used to meet the qualification requirements.
SELECTIVE PLACEMENT FACTOR:
These positions require the operation of an automobile. The selected candidates must possess valid state driver's licenses.
This agency provides reasonable accommodations to applicants. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.
HOW YOU WILL BE EVALUATED:
Category rating procedures will be used to rank eligible candidates. The rating you receive is based on your responses to the questionnaire, and is a measure of the degree to which your background matches the competencies required for this position. Thus, your application should contain information about specific work performed that relates to this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
Qualified candidates will be assigned to the following categories: Best Qualified, Qualified, and Minimally Qualified. Within each quality category, veterans' preference eligibles will receive selection priority over non-veterans.
Applicants will be rated on the following competencies:
- Ability to communicate orally
- Ability to communicate in writing
- Ability to work and meet with a variety of people
- Ability to process work accurately
- Ability to make effective decisions in a timely manner
- Ability to analyze and evaluate information in accordance with applicable procedure