This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Claims Representative

Agency:Railroad Retirement Board

Job Announcement Number:13-DEU-06 883994gb

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$43,738.00 to $43,738.00 / Per Year

OPEN PERIOD:

Tuesday, April 30, 2013 to Monday, May 13, 2013

SERIES & GRADE:

GS-0993-07

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

10

DUTY LOCATIONS:

1 vacancy in the following location:
Newark, NJ United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Come aboard the Railroad Retirement Board and join us in using creativity, automation and innovation to carry out our mission to administer insurance benefit programs under the Railroad Retirement Act and the Railroad Unemployment Insurance Act.  You can be a part of the team that delivers best in class service to railroad workers and their families!

As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will provide a full-range of client services regarding benefits available under the various programs administered by the RRB.

RELOCATION EXPENSES WILL NOT BE PAID.

This job announcement may be used to fill one or more vacancies.

THE POSITION(S) WILL BE FILLED AT THE GRADE GS-07 LEVEL ONLY.  THE SELECTED CANDIDATE MAY ATTEND A TWO TO THREE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.

THE SELECTED CANDIDATE(S) WILL SERVE UNDER THE FORMAL CLAIMS REPRESENTATIVE TRAINING AGREEMENT AND WILL BE PROMOTED TO THE GS-09 LEVEL IN SIX MONTHS IF THE INDIVIDUAL MEETS ALL REQUIREMENTS FOR PROMOTION UNDER THE TRAINING AGREEMENT.  CANDIDATE(S) WILL BE PROMOTED TO THE GS-10 LEVEL AFTER MEETING QUALIFICATION AND TIME IN GRADE REQUIREMENTS.

KEY REQUIREMENTS

  • U.S. Citizenship Required
  • Be sure to read the 'How to Apply' section and submit required documents
  • Males born after 12/31/59 must be registered with Selective Service

DUTIES:

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As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will:

  • Provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
  • Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network.
  • Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
  • Develop evidence necessary under appropriate program regulations.  Examine evidence and evaluate its validity and acceptability.
  • Adjudicate claims for benefits and make entitlement decisions.  Compute and award payment of benefits.
  • Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office.  Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc.
  • Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance.
  • Code and release claims for unemployment and sickness insurance.  Conduct unemployment interviews and make job referrals.
  • Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.


QUALIFICATIONS REQUIRED:

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One year of specialized experience equivalent to the GS-05 level or higher in the Federal service that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.

OR

One full year of graduate level education from an accredited college or university.  This coursework must be in a discipline related to this position.

The superior academic achievement provision may be used to qualify at the GS-07 level.  Click here for more information on this provision.  If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.

NOTE:  A combination of experience and education (as described above) may be used to meet the qualification requirements.


SELECTIVE PLACEMENT FACTOR:
These positions require the operation of an automobile.  The selected candidates must possess valid state driver's licenses.

This agency provides reasonable accommodations to applicants.   If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.   The decision on granting reasonable accommodation will be on a case-by-case basis.

Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.

HOW YOU WILL BE EVALUATED:

Category rating procedures will be used to rank eligible candidates.  The rating you receive is based on your responses to the questionnaire, and is a measure of the degree to which your background matches the competencies required for this position.  Thus, your application should contain information about specific work performed that relates to this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.  Please follow all instructions carefully.  Errors or omissions may affect your rating.

Qualified candidates will be assigned to the following categories:  Best Qualified, Qualified, and Minimally Qualified.  Within each quality category, veterans' preference eligibles will receive selection priority over non-veterans.  

Applicants will be rated on the following competencies:

  • Ability to communicate orally
  • Ability to communicate in writing
  • Ability to work and meet with a variety of people
  • Ability to process work accurately
  • Ability to make effective decisions in a timely manner
  • Ability to analyze and evaluate information in accordance with applicable procedure


BENEFITS:

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The Railroad Retirement Board offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.  To find out more about benefits as a Federal employee click here.



OTHER INFORMATION:

May require completion of a 1 year probationary period.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP):   ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies.   You must be determined to be well-qualified for the vacancy to be eligible for special selection priority.   After submission of an acceptable application which meets ICTAP eligibility, you will be determined to be well-qualified for a vacancy if your rating places you in the best qualified category.

ICTAP eligibles must submit proof of eligibility for special selection priority, such as: a separation notice; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.  You must also submit a "Notice of Personnel Action" (SF-50) notating your current position, grade level, and duty location, and a copy of your most recent Performance Rating.  Click here for more information on ICTAP.

If you are a male applicant who was born after 12/31/59 you are required to register under the Military Selective Service Act; the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

The Notification and Federal Employees Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) requires agencies to provide a notice to all job applicants and new employees about their rights and remedies under antidiscrimination and whistleblower laws.  You may view this notice here.

OFFICE LOCATION:
20 Washington Place

Room 516

Newark, NJ 07102

 

**The permanent duty station for this position will be in the Newark, NJ field office, but the selected candidate will be expected to work as needed out of the New York City field office at the direction of the Newark District Manager.  

 



HOW TO APPLY:

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You must provide a complete Application Package which includes:

1. Your Résumé
2. A complete Occupational Questionnaire View Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Monday, May 13, 2013.

    • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
    • Click the Submit My Answers button to submit your application package.
    • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 
    • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


REQUIRED DOCUMENTS:

  • RÉSUMÉ showing relevant experience.
  • Responses to the OCCUPATIONAL QUESTIONNAIRE. View Occupational Questionnaire
  • TRANSCRIPTS:  If you are eligible based upon education or consideration under the Superior Academic Achievement Provision, copies of all college courses must be submitted.  Original transcripts will be required if selected.
  • VETERAN'S DOCUMENTATION:  If you are a veteran, you must provide a copy of your Record of Military Service (DD-214), and proof of your veterans' preference, if applicable.  Veterans with a service connected disability must submit a completed claim form SF-15 (click here for form) along with the required proofs.  Go to FedsHireVets-Veterans Preference for more information.
  • INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) documentation:   If you are eligible under ICTAP, you must submit all required materials verifying your eligibility as listed in "Other Information."
  • For statistical purposes only, please complete and submit Form OMB-3046-0046, DEMOGRAPHIC INFORMATION ON APPLICANTS.  Submission of this form is optional.  Click here: http://www.rrb.gov/pdf/oeo/OMB-3046-0046%5b1%5d.pdf to access this form.  Please attach this form with your application materials.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is 883994
  2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Monday, May 13, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

 

AGENCY CONTACT INFO:

RRB Human Resources Office
Phone: (312)751-4580
Email: RECRUIT@RRB.GOV
Agency Information:
Railroad Retirement Board
844 N Rush St
Chicago, IL
60611

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and possible referral to the hiring official.  If further evaluation or interviews are required you will be contacted.


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Job Announcement Number:

13-DEU-06 883994gb

Control Number:

342617700