This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory IT Specialist (APPSW) (DEU)

Department:Department Of Commerce

Agency:National Telecommunications and Information Administration

Job Announcement Number:NTIA-OPCM-2013-0010

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$105,211.00 to $136,771.00 / Per Year


Friday, April 26, 2013 to Friday, May 03, 2013




Full-time, - Permanent




FEW vacancies - Washington, DC, USView Map


All qualified U.S. citizens.


The National Telecommunications and Information Administration (NTIA) is the President's principal advisor on telecommunications and information policy issues.  NTIA represents the Executive Branch in both domestic and international telecommunications and information policy activities.  NTIA also manages the Federal use of the radio spectrum, performs cutting-edge telecommunications research and engineering, and administers infrastructure and public telecommunications facilities grants.


This position is also being announced concurrently under Merit Assignment Procedures (MAP)vacancy number: NTIA-OPCM-2013-00011.  Applicants who wish to be considered under MAP must apply to both vacancies separately.


This position is located in the Systems Support Branch (SSB) of the Information Technology Division (ITD), Office of Policy Coordination and Management (OPCM), National Telecommunications and Information Administration (NTIA), U.S. Department of Commerce. The incumbent serves as supervisor to Information Technology professionals involved in application development, implementation, upgrades and maintenance for NTIA systems.


NTIA develops domestic and international telecommunications and information policy for the executive branch, ensures the efficient and effective management and use of the Federal radio spectrum, performs state-of-the-art telecommunications research, engineering, and planning, and administers broadband programs.  ITD is responsible for providing the automated data processing support necessary to support NTIA’s activities and to manage the use of the spectrum.  The Systems Support Branch is responsible for development and maintenance of NTIA’s information technology (IT) systems and services.




  • You must be a U.S. citizen.
  • You must be suitable for Federal employment.
  • You must be registered for Selective Service (, if applicable.
  • Relocation expenses will not be paid.
  • You must be able to obtain Top Secret security clearance.


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The incumbent selected for this position will perform the following duties:

  • Supervise a diverse group of application, database and web development professionals in the support of the NTIA mission
  • Ensure the branch members delivers a professional, customer focused and high performing application management in line with agreed service scope and service levels.
  • Assist with professional development of branch members to enhance skills and promote cross training.
  • Carry out effective and timely performance management of branch members in line with ITD policy.
  • Provide support, coaching and mentoring to the branch members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards.
  • Maintain and continually improve application and software delivery methods and standards across all NTIA projects.
  • Ensure quality management processes to the branch member’s activities are followed, e.g. ensuring all developed and supported applications are robust, fully tested, of high quality and fit for purpose.
  • Recommend and assist with developing improvements around processes, tools, standards and the overall quality of work produced by the branch members.
  • Lead in estimating (time, cost and resource requirements) and planning of proposed solutions.
  • Maintain version control, configuration and defect management activities for all code developed.
  • Lead branch staff and key users in defining, agreeing and implementing test plans for new and amended functions, and documenting outcomes.
  • Ensure that unit and systems testing are performed to required standards to ensure that ongoing releases of code/solution meet agreed requirements and are fit for purpose.
  • Ensure changes to baseline requirements are effectively applied through the NTIA change control processes and tools.
  • Assist branch members with resolving day-to-day production support calls, recommend, and develop fixes and alternative solutions where applicable.
  • Promote good practices; standards and compliance to standards with all aspects of system /Software design and integration
  •  Participate in  a  planned  program  of  professional development in  order  to  maintain  growth  in professional skills and knowledge.
  • Promote diversity and equality for staff and sustain an inclusive and supportive environment in accordance with NTIA’s diversity policy.


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This position is advertised at the GS-14 grade level.  Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below. competency at each grade level based on the requirements of the position being filled.

  1. Attention to Detail - Ability to analyze and design coding disciplines
  2. Customer Service - Experience delivering business applications to customers
  3. Oral Communication - Ability to communication orally with diverse customers and lead others.
  4. Problem Solving - Experience providing technical guidance applications infrastructures

AND to qualify at the GS-14,  applicants MUST possess least one year or 52 weeks of specialized experience comparable in difficulty and responsibility to the next lower grade level (GS-13 or equivalent pay band) in the Federal service.

Specialized Experience:  Specialized experience is defined as experience troubleshooting multi-tier, multi-platform systems; experience with IIS 7, database design and management, XML Schemas, XSLTL/XPATH, .NET Framework 4.0, C#,  and  JavaScript; and experience leading project teams in advanced systems software development; functioning as a technical authority in all assignments; preparing business cases for application of IT solutions; developing overall functional requirements and specifications for systems under development; defining system scope and objectives; developing cost estimates for new or modified; developing contract documentation; and ensuring application of information security/information assurance policies, principles, and practices to the systems analysis process


Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards.  This handbook is available on the Office of Personnel Management website located at

  This position requires the incumbent to obtain and maintain a TOP SECRET clearance.


We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/ No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "gold," "silver," and "bronze." However, your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered.   The best qualified candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.

How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed.  Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) depending on the position and grade level of the job.

The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:


 1. Skills to plan, organize, and direct team development work and to negotiate effectively with management to accept and implement recommendations. 

 2. Ability to function as a technical authority in all assignments.

 3. Ability to plan advanced systems projects and resolve critical problems in existing systems which require innovative solutions.  

 For more information on category rating, please go to:

To preview questions please click here.


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The Department of Commerce offers a comprehensive benefits package.  Explore the benefits offered to most federal employees at


 ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100.  Information about ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at:

ICTAP applicants MUST submit the following documents:

 1.   A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.

 2.  A copy of your SF-50 "Notification of Personnel Action", documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL.

 3.  A copy of your latest performance appraisal including your rating; and

 4.  Any documentation from your agency that shows your current promotion potential.

The following links provide information on how you may be eligible for various hiring authorities:

- Veterans Recruitment Act (VRA): 

- Veterans Employment Opportunities Act (VEOA):

- 30% or more disabled veterans: 

- Persons with disabilities:

- Career Transition Assistance Plan (CTAP):

- Interagency Career Transition Assistance Plan (ICTAP):

- The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.


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Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

To apply on-line, you must complete and submit an application by accessing the USAJOBS website at To begin, click the Apply Online button near on the right side of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.

To return to your saved application, log in to your USAJOBS account at and click on "Application Status." Click on the position title, and then select Apply Online to continue.

If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by e-mail at or phone at 866-656-6831. The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. ET.

For instructions on submitting your application in another format please contact: Christine Covington at 202.482.3041 or


A complete application consists of the following:

  • Resume showing relevant experience; cover letter optional.  Your resume must indicate your citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. Your resume may be used to validate your responses to the scored occupational questionnaire.

  • Veterans' Preference documentation.  Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to:

  • Interagency Career Transition Assistance Plan (ICTAP) documentation.  If applicable, see Other Information.

You are not required to submit official documents at this time; copies are sufficient.


Christine Covington
Phone: 202-482-3041
Fax: 571-258-4052
Agency Information:
1401 Constitution Ave NW
Room 7412
Attn: Human Resources
Washington, DC
Fax: 571-258-4052


You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at and clicking on "Track Your Online Application." The four points of notification are:

1.  Application Received or Application Incomplete;

2.  Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;

3.  Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and

4.  Selected or Not Selected.

By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

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