This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Advanced Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:ML-0304-851070-LD

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$36,111.00 to $46,942.00 / Per Year

OPEN PERIOD:

Monday, April 29, 2013 to Friday, May 17, 2013

SERIES & GRADE:

GS-0679-06

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

2 vacancies in the following location:
Milwaukee, WI United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

MISSION & VISION: "To care for him who shall have borne the battle and for his widow and his orphan."    –Abraham Lincoln

WHO WE ARE: We are people who take great pride and deep satisfaction in providing America's veterans with the best clinical care, the most innovative technology, and the most comprehensive array of benefits America has to offer.

AREA OF CONSIDERATION: 1.  CURRENT PERMANENT EMPLOYEE OF THE FACILITY FOR WHICH THE POSITION IS BEING ADVERTISED 2.  ALL OTHER  CANDIDATES.

ANNOUNCEMENT NUMBER: ML-0304-851070-LD

Vacancy Identification Number: 851070

Grade/Step/Salary will be recommended by a Professional Standards Board and is based upon education and/or experience.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. 

NOTE:  The full performance level of this vacancy is 6. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more

 

 

KEY REQUIREMENTS

  • You must be a US citizen to apply for this job
  • You will be subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • English Language Profiency required.
  • Must pass pre-employment examination

DUTIES:

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This is the Advanced level Medical Support Assistant (MSA) position.  The MSA position is a foundational role with the VHA Patient Aligned Care Team (PACT) Model transformation initiative.  Patient care is delivered in a team based model known as the teamlet.  Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a Primary Care Provider. 

-He/she is responsible for the development and management of a patient registry system which will be used by all teamlet/expanded team members to provide health care.

-The incumbent is responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection. 

-As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of health care services at the VA. 

- A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.

- A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. 

-The position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. 

-He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. 

-He/she must screen/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. 

-He/she is proficient and demonstrates the ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with the established processes, policies, and regulations.  

-He/she demonstrates the ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. 

-This may include preparing reports in various formats and presenting data to various organizational levels.   ,

PHYSICAL DEMANDS: The employee performs the work sitting down; however, it may consist of walking, standing, bending and repetitive keyboarding and occasionally some light lifting.

WORK CONDITIONS: The work is performed in an office setting.   Incumbent must observe normal safety precautions while working.

WORK SCHEDULE: Monday - Friday 8:00 a.m. - 4:30 p.m.

Relocation Expenses: Relocation expenses are not authorized for this position.


QUALIFICATIONS REQUIRED:

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NOTE:   Your résumé and/or supporting documentation will be verified to ensure that you meet the minimum qualifications required as described in the duties listed above. You will also be evaluated to the extent you possess the knowledge, skills, abilities, and other characteristics associated with the position.  Therefore, please ensure your application package addresses the assessment questionnaire

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.  WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, you may be rated ineligible for this position.

QUALIFICATIONS: The following are the amounts of experience and/or education required to qualify for this position. Creditable Experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities.Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant.

BASIC REQUIREMENT: Experience - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR Education – One year above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university OR Combination – Equivalent combinations of experience and education are qualifying for this position. (TRANSCRIPTS REQUIRED)

AND

SPECIALIZED EXPERIENCE – 1 year equivalent to at least the GS-5 level.    Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Candidates must demonstrate the KSAs below:

1.  Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.  This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care processes at it relates to access to care.

4. Advanced knowledge of managing a clinic.  This includes independently utilizing reference sources, decision making, empowering the team to collaborate and resolve problems within a complex system environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Specifically, you must meet the following assignment requirements as evidence by CURRENT MSA responsibilities/experience:

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports(e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the in patient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.  For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

References: VA Handbook 5005/53, Part II, Appendix G45, MEDICALSUPPORT ASSISTANT Qualification Standard, dated June 7, 2012.  VA Handbook 5005 available in the local Human Resources Office. 

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:  http://www.ed.gov/admins/finaid/accred/index.html  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans Preference:   When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx .

SELECTIVE FACTOR/SCREEN OUT ELEMENTS :   A selective factor or screen out element is part of the minimum specialized experience requirements for this position.  Applicants who do not meet the selective factor(s) or screen out element(s) are ineligible for further consideration.  Your application for this position must show you have the experience listed in the factor or element.  For this position the Selective Factors are the following:

General knowledge of medical terminology in a clinical setting.

NOTE: Evidence of specialized experience/education and selective factor/screen out elements must be supported by detailed documentation of duties performed in positions held.   Please provide such documentation on resume.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.


If you are qualifying based on education, you must provide a copy of your transcripts. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned. Transcripts must be received in this office by 11:59PM EST on the closing date in order to be considered. If you are selected an official transcript must be provided prior to entry on duty.

If Combination is used for qualification

Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements. It will be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

 APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. http://www.ed.gov/admins/finaid/accred/index.html

 FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Veterans Preference:  When applying for Federal jobs, eligible veterans must claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s), Member Copy 4, if available, showing all dates of service as well as character of service (honorable, general, etc.).  Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability and a completed SF-15, "Application for 10-point Veteran Preference".

Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, must refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.

For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx

HOW YOU WILL BE EVALUATED:

Please follow all instructions carefully. Errors, omissions, or failure to submit all required documents will affect your eligibility or consideration for this position.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp

 

 

Receiving Service Credit for Earning Annual (Vacation) Leave :  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.



OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. 

 

 

 



HOW TO APPLY:

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APPLICANTS PLEASE NOTE:   The selecting official for this position is not allowed access to your electronic OPF which is why it is required for you to submit a thorough and complete resume to include all of your relevant work information (ie starting and ending dates of employment, hours worked, duties, etc).  The resume you provide through this application process is forwarded to the selecting official.  It is highly recommended that you use the resume builder in USA JOBS as it contains all of the information we need to determine whether or not you are qualified for this position.  Failure to provide a resume and all the documents requested in the announcement may render you not qualified for the position you are applying for.  

 

 

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide (http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc) for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( https://my.usajobs.gov/Login.aspx ) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

1.    Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.

2.    Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf.

3.    Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.

4.    Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

1.    Complete this cover page  http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 851070.  You must use this fax cover sheet in order for your documents to be matched with your online application.

2.    Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Friday, May 17, 2013.

 



REQUIRED DOCUMENTS:

You Application package must include the following:

1.     CV or Resume.

2.     VA Form 10-2850c - Application for Associated Health Occupations (Available at   http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

3.     Occupational Questionnaire

4.     Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/Forms/pdf_fill/OF306.pdf ) .  This is a required form and must be submitted with your application.

5.     If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf ).  

6.     If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).

 NOTICE: Eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligible must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

   

* INCOMPLETE APPLICATIONS WILL receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions, etc.

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

AGENCY CONTACT INFO:

Daniel Gore
Phone: (414)384-2000
Email: DANIEL.GORE@VA.GOV
Agency Information:
VHA VISN 12
VISN 12 Great Lakes Human Resources
Honey Creek Three
135 S 84th St Room 175
Milwaukee, WI
53214

WHAT TO EXPECT NEXT:

After we receive your complete application package (including all required documents), your qualifications will be reviewed to determine eligibility. We will also review your application to ensure that your résumé supports the answers you provided in the questionnaire. If your résumé does not support your questionnaire answers,  you will be rated ineligible for this position.


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Job Announcement Number:

ML-0304-851070-LD

Control Number:

342414800