This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VHACMO-H38-868572SF

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$24,933.00 to $40,706.00 / Per Year


Tuesday, April 23, 2013 to Wednesday, May 08, 2013




Part Time - Excepted Service Permanent


2 vacancies in the following location:
Columbia, MO United StatesView Map


U.S. CITIZENS - For Part Time shift hours please read below Duties


Vacancy Identification Number (VIN) 868572


OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to

Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.



Relocation Expenses: Relocation expenses are not authorized for this position.


Work Schedule: There are 2 separate positions with separate shifts: 1st position is Sat/Sun 7:30am-6pm: 2nd position is Friday 3:30pm-11:30pm + Sat/Sun 7:30am-4:00pm.


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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This position is located in Patient Care Services.

Duties: Serves as the receptionist for the nursing station with the ability to determine the nature of calls and answers questions of visitors to the wards. Also, provides support and assistance to an interdisciplinary clinical staff, and direct customer service to enrolled veterans, TriCare and Champ VA dependents, non-veteran visitors and families, medical center staff, and non-facility health care personnel via in-person contacts as well as telephone, electronic and fax communications. Provides administrative services required by a patient's telephone call, visit, and follow-up care, ensuring that the patient understands the processes and procedures necessary for the implementation and continuity of his/her care. Receives, schedules and routes patients seeking care. Must be proficient in computer technology required for retrieval and data entry. Responsible for initiating electronic reporting monitors to use in verifying and validating the accurate, thorough and timely completion of Performance Measures, Appointment Management data, electronic patient record data, coding entries and initiates corrective action to expedite the processing of information. Must display courtesy, concern, and compassion when dealing with the patient and family members and collaboration, solidarity and respect when dealing with health care staff.


Work Schedule: There are 2 separate positions with separate shifts: 1st position is Sat/Sun 7:30am-6pm: 2nd position is Friday 3:30pm-11:30pm + Sat/Sun 7:30am-4:00pm.


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EXPERIENCE - Six months of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
One year above high school;
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.



GS-3 MSA (Entry Level)
Experience or Education - None beyond the basic requirements.

GS-4 MSA (Developmental Level)
Experience or Education - One year of experience in clerical or office work that indicated the ability to acquire the partial knowledge and skills needed to perform the duties of the position or two years of education above the high school. Assignments at this level included but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member. 

Candidates must demonstrate the KSAs below:

1. Ability to meet, communicate and interact with individuals from varying background and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various type of office automation equipment and software.
3. Ability to set up, organize and maintain record systems.


GS-5 MSA (Full Performance Level)
Experience or Education - One year of experience equivalent to the next lower grade level or 4 years of education above high school. Assignments at this level include, but are not limited to: scheduling, canceling, rescheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other V A facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

Candidates must demonstrate the KSAs below:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.
3. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities, and coordinating work.
4. Ability to communicate effectively and professionally with employees at varying grade levels.
5. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
6. Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.




References : VA Handbook 5005/53, Part II, Appendix G45.


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: The work is generally sedentary and the individual sits at a desk in an office setting. However, at times the individual must stand, bend, walk, lift and carry files, reams of paper, etc. The individual must be able to tolerate long periods of sitting at a computer, using the keyboard and mouse, and reading from a computer monitor.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application
checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.


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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.


The complete application package must be submitted by 11:59 PM (EST) on TAG:Closing Date to receive consideration.

   1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

   2. Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.


To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.


To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·Other Veterans Document

1. VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

2. CV or Resume (required)
Your resume must include the following information for each job listed:
Job title
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)

3. Completed Optional Form 306 - Declaration for Federal Employment (Available at (required).

4. Legible Copy of transcripts if qualifying based on education (required).

5. If prior military service, include all legible copies of your DD Forms 214 (required).  Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at

6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action (required).

Faxing Applications or Supporting Documents:

You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
   1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is TAG:Vacancy ID.
   2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on TAG:Closing Date to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

   1. Click the following link to view and print the occupational questionnaire TAG:Link to Full Questionnaire.
   2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items
   3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.



Staci Findley
Phone: (573)814-6389
Agency Information:
VHA Columbia MO VAMC
Columbia, MO


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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