BASIC REQUIREMENTS: US CITIZENSHIP
EXPERIENCE - Six months of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
EDUCATION - One year above high school;
EXPERIENCE/EDUCATION COMBINATION - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
GS-3 MSA (Entry Level)
Experience or Education - None beyond the basic requirements.
GS-4 MSA (Developmental Level)
Experience or Education - One year of experience in clerical or office work that indicated the ability to acquire the partial knowledge and skills needed to perform the duties of the position or two years of education above the high school. Assignments at this level included but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying background and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various type of office automation equipment and software.
3. Ability to set up, organize and maintain record systems.
GS-5 MSA (Full Performance Level)
Experience or Education - One year of experience equivalent to the next lower grade level or 4 years of education above high school. Assignments at this level include, but are not limited to: scheduling, canceling, rescheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other V A facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities, and coordinating work.
4. Ability to communicate effectively and professionally with employees at varying grade levels.
5. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
6. Ability to identify customers concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
References : VA Handbook 5005/53, Part II, Appendix G45.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: The work is generally
sedentary and the individual sits at a desk in an office setting. However, at
times the individual must stand, bend, walk, lift and carry files, reams of
paper, etc. The individual must be able to tolerate long periods of sitting at
a computer, using the keyboard and mouse, and reading from a computer monitor.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.