Job Overview


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here


This Supervisory Equal Opportunity Specialist position is located in the Disability and Multicultural Division, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected, you will serve as the Division Director managing the agency's disability and multicultural programs through two subordinate branches. You will determine priorities and direct work based on an understanding of agency objectives and their implications for disability and multicultural issues. You will develop and manage the Division budget and resource requirements, reviewing and approving significant work products by the Branch Managers, and providing guidance and advice to Branch Managers on complex issues.


Duties include:

  • Overseeing the disability and multicultural complaints programs to ensure timely case resolution in compliance with applicable laws and regulations. Directly participating in certain complex cases, and determining when issues need to be escalated to the Assistant Administrator (AA). Monitoring the case load, identifying trends and patterns, and recommending changes to policies and procedures as appropriate to mitigate underlying or systemic problems.
  • Working with senior leadership to ensure that TSA's security screening policies, procedures, and practices comply with all applicable laws, regulations, Executive Orders, and policies, and do not discriminate against travelers on the basis of disability, race, ethnicity, national origin, religion, or gender. Identifying current and potential issues, and providing expert advice and recommendations to address them to minimize risk to the agency and ensuring equitable passenger treatment.
  • Overseeing Branch Managers' work with a coalition of groups representing constituencies from the disability and multicultural communities. Monitoring issues and briefing senior TSA leadership on key stakeholder concerns, implications, and recommended courses of action.
  • Maintaining regular contacts and relationships with internal and external stakeholders, such as the Office of Chief Counsel (OCC), Office of Training and Workforce Engagement (OTWE), Office of Security Operations (OSO), OPA, Office of Information Technology (OIT), and within OCRL/OTE (internal to TSA), and disability and multicultural organizations, civil rights and civil liberties groups, trade associations, Congressional offices, etc. (external to TSA), and coordinating activities, providing information, obtaining input, developing knowledge, etc., and maintaining a senior level network across the agency to help ensure prompt resolution of issues affecting the Division priorities.
  • Collaborating with OPA in developing TSA positions on disability-related incidents (e.g., screening procedure events), and responding to significant media coverage of TSA's disability and multicultural programs and treatment of passengers in disability and multicultural groups.
  • Providing subject matter expertise in reviewing TSA-issued materials (e.g., information brochures, web content, etc.) that may be used by passengers in disability and multicultural groups.
  • Engaging in Continuous Process Improvement (CPI) within the Division; working with managers and staff developing more effective and efficient processes for core programs (e.g., complaints).

Supervisory/Managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.