This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Support Assistant (OA), GS-303-6/7 (All Sources)

Department:Department Of Education

Agency:Federal Student Aid

Job Announcement Number:FSA-2013-0091

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$41,325.00 to $59,704.00 / Per Year


Wednesday, April 10, 2013 to Tuesday, April 23, 2013




Full time - Permanent




1 vacancy in the following location:
San Francisco, CA, USView Map


This announcement is open to all U.S. citizens.

The area of consideration for this position is "All Recruiting Sources" for Non-status
candidates. Announcement FSA-2013-0099 is open concurrently with an area of consideration of "Federal Agencies" for status candidates.  Applicants eligible for appointment under special appointing authorities  (i.e. VEOA, Sch. A, etc) should also apply under announcement FSA-2013-0099.


Join our Team!  Federal Student Aid (FSA) is Funding America's Future, One Student At A Time.

Vision: To be most trusted and reliable source of student financial aid, information and services in the nation.

How would you like to work for the largest organization within the Department of Education (ED) with approximately 1,200 employees located in Washington, DC and in 10 regional offices throughout the United States?  That organization is the office of Federal Student Aid (FSA).  FSA is the largest provider of student financial aid in the nation, providing more than $150 billion each year in grants, loans, and work-study funds to 15 million students attending college or career school. FSA is also responsible for managing or overseeing $948 billion in outstanding loans - representing 163 million student loans to more than 38 million borrowers.   Just think: you will be among a team of experts who are responsible for helping millions of students achieve their goals.  At Federal Student Aid, we are proud to sponsor millions of American minds pursuing higher education.  Every part of our team from student aid delivery and servicing operations to vendor and contract management to budgeting and cost control plays an essential role in achieving our mission. 

This position is in Federal Student Aid (FSA), Business Operations, Operations Services. Federal Student Aid is responsible for administering all aspects of the operations for the student financial assistance programs authorized under Title IV of the Higher Education Act of 1965.


The incumbent performs administrative, programs, and/or technical support duties for the Operations Services and other office personnel in the administration and execution of all administrative services required for the effective and efficient operation of the office.


  • You must be a U.S. citizen.
  • Must complete a Background Investigation and fingerprint check.
  • Must complete a One-Year Probationary Period.
  • Relocation Expenses will not be paid.
  • Drug Testing, (if applicable).


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The incumbent of this position performs administrative, program, and/or technical support duties for the Operations Services and other office personnel in the administration and execution of all administrative services required for the effective and efficient operation of the office.


Performs a variety of program support duties, involving the preparation of components of letters, articles, correspondence, and/or publications; compilation of materials for the preparation of office products; preparation of compilations of office program and/or operational activities (e.g., office weekly and monthly activity reports) and /or the establishment, preparation, and modernization/modification of internal tracking systems to inventory, monitor, and analyze program components of the office such as budget tracking mechanisms and records management systems.


Coordinates office facilities, process or maintains records, coordinates travel, time and attendance reports, working hours, phone procedures, preparation of administrative and fiscal forms. Responds to information requests on topics related to the mission, products, or services of the organization, provides status updates. Explains resources, services, and administrative process to clients using the appropriate form(s) and/or making appropriate referrals following established procedures. Inquiries may come by telephone, personal visit, or written correspondence.


Coordinates the procurement of office goods and services. Answers requests from a variety of sources for status updates on schools. Directs other calls to the appropriate person. Reviews and performs internal audits on borrower accounts thru the Nelnet system. Access Titanium system to review defaulted cases and pull documents to accompany issue resolution of borrower requests.


Maintains tracking system of documents, files, schools, etc. including workflow tracking. Uses a personal computer to produce a wide variety of documents.


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Must be a qualified typist with the ability to type at least 40 words per minute.


All qualified candidates must have one year of specialized experience equivalent to the GS-5 level in the Federal Service.  Examples of such experience include:
preparing and maintaining records; managing office facilities; answering questions about the work of the organization; explaining resources, services, and administrative processes; responding to questions on the telephone, in person, or by mail; and using word processing software to prepare a variety of documents.

All qualified candidates must have one year of specialized experience equivalent to the GS-6 level in the Federal Service.  Examples of such experience include:
writing sections of letters, articles, or publications; compiling information for weekly or monthly activity reports; establishing or updating budget tracking or records management systems; using word processing software to prepare a variety of documents; completing administrative forms, such as those for travel and time and attendance; and explaining resources, services, and administrative processes.

For full qualifications go to:



Typing 40 words per minute is a requirement which must be clearly stated on your resume.


WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume.  Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position.   If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration.  You should make a fair and accurate assessment of your qualifications.  Applicants who do not respond to the application questions will be rated ineligible.


Eligible candidates will be placed for selection consideration into three (3) categories as described below:


1 - Qualified Category

2 - Well Qualified Category

3 - Best Qualified Category


Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.


 Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):


1. Knowledge of administrative and clerical procedures and requirments, various office skills, and the ability to apply such skills in a way that increasess the effectiveness of others.


2. Skilled of word processing software functions to support office operations and produce a variety of documents such as letters, reports, memos and form letters.


3. Ability to effectively communicate verbally and written.

To preview questions please click here.


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The Department of Education, Federal Student Aid, offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP).  Click on to find out more about federal benefits.  

Why Work at ED?

The U.S. Department of Education (ED), Federal Student Aid (FSA), is a great place to work. For more detailed information regarding our various work sites, please click on the link below: 

As an ED employee, you will benefit from our family-friendly work environment.  As part of our commitment to maintain a productive balance between work and home, we offer excused leave for parent/teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service.  Other incentives such as telecommuting and alternative work schedules also may be available to you.  

ED offers positions that are fair and competitive in compensation; developmental opportunities to exhibit teamwork and goal-oriented projects to enrich your federal career.


The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work.  Persons with disabilities may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A).  People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation.  For information on "People with Disabilities" please visit


 Interagency Career Transition Assistance Plan (ICTAP) Career Transition Assistance Plan (CTAP)- Eligible federal employees who were in positions and who were displaced from their positions may be eligible for selective priority over other candidates, under the ICTAP or the CTAP.  Information about these programs may be found at the following links. In order to qualify, your application must receive a score of 85 in comparison with the knowledge, skills and abilities criteria.  If you believe you are eligible for this special consideration, it is critical that you read the information provided in the links below.




 Student Loan Default
Applicants selected for positions are subject to a background check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education.  Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.

"Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to to schedule an appointment for a session.   Veterans Counseling Session must be placed in the subject line of the email."



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Please carefully read the information provided under the link listed below.  The section entitled “How to Apply” provides detailed instructions on faxing your supporting documentation.  All required supporting documentation MUST be received by midnight Easter Time on the closing date of the announcement.  You are encouraged to thoroughly review the list of supplement documents required.  It is critical to note that many documents may not pertain to you.  You are only required to submit those that apply to you.


Veterans' Preference Documentation (DD214, VA letter, SF-15):  Required from applicants if applying for an appointment under special veterans' appointing authority


CTAP/ICTAP Documentation:  Required from displaced Federal employees if meeting this criteria.


Noncompetitive Appointing Authority Documentation:  Required from applicants applying for consideration under a noncompetitive authority.


No forms will be accepted after the closing date.


Dana Dessesow
Phone: 202-377-4623
Fax: 202-275-4574
Agency Information:
830 First Street, NE
Attn: Human Resources Services
Washington, DC
Fax: 202-275-4574


We will inform you of the status of your application at four stages: (1) Upon receipt of your application; (2) Upon minimum qualification determinations; (3) Upon issuing the highly qualified candidates to the hiring official; and finally (4) once a selection is made. It is essential that you have a current e-mail address on file with USAJOBS. You will be notified of our application status by the servicing Human Resources Specialist via email. You may also check the status of your application at USA JOBS.

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