Job Title:Supervisory Program Specialist - SV-0301-J
Department:Department Of Homeland Security
Agency:Transportation Security Administration
Job Announcement Number:HQ-OCL-TA56-13-597636
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year|
|Wednesday, April 03, 2013 to
Tuesday, April 09, 2013|
SERIES & GRADE:
|Full Time -
|1 vacancy in the following location:|
Arlington, VA, USView Map
WHO MAY APPLY:
Open to all U.S. Citizens.
Salary range listed includes Locality Pay of 24.22%.
This position is located in Arlington, VA.
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please:
- You must possess U.S. Citizenship or be a U.S. National.
- You must complete a favorable Single Scope Background Investigation (SSBI).
- You must be able to obtain and maintain a Top Secret/SCI Clearance.
- You must pass Drug and Alcohol Screening, subject to random drug tests.
- You may be required to complete a one year Supervisory Probation Period.
DUTIES:Back to top
This Supervisory Program Specialist position is located in the Traveler Engagement Division (TED), Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position you will serve as the Redress Operations Chief providing direction in day-to-day operations (by Federal government and contract personnel), which includes the traveler engagement and communication processes, TSA adjudication processes, and reviewing final decisions from component level adjudications to ensure appropriate communication to the traveler.
- Supervising a team of Full Time Employees (FTEs) and contractors in processing redress cases filed by the traveling public; assuring quality of processing.
- Providing advice to specialists concerning complex cases.
- Exercising leadership by providing guidance to the Redress team.
- Defining and developing internal procedures.
- Predicting potential issues and proposing preventive action.
- Communicating directly with the public for routine individual redress inquiries.
- Leading a team or program in tracking and analyzing performance and identifying and applying improvements in case processing.
Supervisory/Managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.
QUALIFICATIONS REQUIRED:Back to top
To qualify for the SV-J Pay Band (equivalent to the GS-14/15), you must have one year of specialized experience at the SV-I or GS-13 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Examples of such experience could include directing all aspects of a program ensuring that work progresses toward achieving goals and objectives; or applying program effectiveness and strategies ensuring performance standards are met; and experience with the process of addressing problems, adjudicating or resolving inquiries and providing quality review of final determinations.
NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
HOW YOU WILL BE EVALUATED:
You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.
When completing the assessment questionnaire for this position, you will be prompted to elect if you wish for your application to be considered as External (where Veterans' Preference applies), as Status (current or former Federal Employees), and/or Internal to TSA as a current permanent or competitive temporary employee. At that time, please select the answer(s) that apply to you and your application to this position.
To preview questions please click here.
HOW TO APPLY:Back to top
Please Note: All of the following must be received in our office by 11:59 PM EST (Eastern Standard Time) on the closing date of this announcement. This includes both online and mailed application materials. If we do not receive all required information by the closing date, your application may not be considered.
Your application must include:
2. Self Assessment Questionnaire for this position
3. Applicable supporting documents (see Required Documents Section)
Click the "Apply Online" button below and follow the prompts to apply. If you are unable to access the automated application system, we may need to reset your password. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday.
If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and return to this office.
In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on current or former Federal Government Status (if you are not a current TSA employee), Veterans' Preference, or education or a combination of education and experience:
SF-50, Notification of Personnel Action - Current TSA employees are not required to submit an SF-50 to support eligibility for internal/status consideration.
If you are not a current TSA employee: you must submit your most recent personnel action SF-50 (or equivalent document) to support your eligibility for Status consideration. If you elect Status for the consideration of your application without submitting an SF-50 demonstrating your current or previous permanent Federal employment status, and you are not a current TSA employee, your application may not receive Status consideration.
DD-214 - If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other appropriate documentation to prove your entitlement and to provide verification of an Honorable Discharge. Failure to provide this documentation will result in your application not receiving 5-point preference.
SF-15 and VA Letter - If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement; an SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation will result in your application not receiving 10-point preference.
WHAT TO EXPECT NEXT:
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed. You may also check your application status by visiting the Candidate Dashboard.