This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Management and Program Analyst GS-343-13 (All Sources)

Department:Department Of Education

Agency:Federal Student Aid

Job Announcement Number:FSA-2013-0086

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$81,823.00 to $125,926.00 / Per Year


Thursday, March 28, 2013 to Friday, June 28, 2013




Full-time - Permanent




1 vacancy in the following location(s):
San Francisco, CA, USView Map
Denver, CO, USView Map
Atlanta, GA, USView Map
Kansas City, MO, USView Map
New York - New York, NY, USView Map
More Locations  (5)


1 position may be filled from either duty location.

The area of consideration for this position is "All Recruiting Sources"-All qualified U.S. citizens. Announcement FSA-2013-0087 is open concurrently with an area of consideration of "Federal Agencies" for status candidates. Applicants with non-competitive eligibility (i.e. VEOA, Sch. A, etc.) should also apply under announcement FSA-2013-0087.




Join our Team! Federal Student Aid (FSA) is Funding America's Future, One Student At A Time.   Vision: To be the most trusted and reliable source of student financial aid, information and services in the nation.

This position is located in the U.S. Department of Education, Federal Student Aid, Business Operations, Operation Services Group, Program Communications Division, Training and Information Services.  Operations Service is responsible for overseeing the business services provided to aid recipients for the Processing Division, Program Communications Divisions, and Call Center, Hearing & Appeals Division.  Operations Services is also responsible for administering the resolution of escalated issues generated within any of the three divisions.


The incumbent will identify and analyze external partner learning needs through technical support and training performed for students, schools and financial partners.  The incumbent will translate the identified learning needs into learning solutions.  The incumbent will design, develop and deliver learning products to FSA's external partners.  Finally, the incument will participate in the delivery of learning products to FSA staff, as needed.


  • Relocation Expenses will not be paid
  • Must serve One-year Probationary Period.
  • You must be a U.S. Citizen.
  • Drug Testing (if applicable).
  • backgroud investigation and fingerprint check
  • Travel Required-5-11 nights per month


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Analyzes and evaluates on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives.  Evaluates and advises on organization structures, methods and procedures.  Analyzes management information requirements.  Develops, analyzes and evaluates new or modified program/management policies, regulations, goals or objectives.  Develops procedures and systems for assessing the effectiveness of programs/management processes.   Identifies external partner (students, schools and financial partners) learning needs.    Deliver learning products to FSA’s partners (i.e. training schools on the effect of new legislation).    Designs and develops learning materials.  Performs as a Project Lead for the development and delivery of training initiatives.  Remains current on Title IV laws and regulations.   Utilizes learning standards in designing and developing learning products.  Works with Subject Matter Experts (as necessary) from FSA, ED, etc. to determine appropriate content to include in partner learning products.  Works with Learning Suppliers unit to obtain appropriate vendor/contractor support as needed.  Coordinates the train the trainer sessions to prepare facilitators for external partner training.  Contributes learning products to Knowledge Management.  Remains current on learning trends (training development techniques, distance learning, etc.).  Develops regional work plans and objectives for training and dissemination activities.  Participates in the Curriculum Development Team to formulate the training curriculum.


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All qualified candidates must have one year of specialized experience equivalent to the GS-12 level in federal services.


Examples of such experience include: working with training and learning methodologies and strategies; utilizing instructional design computer software; designing, developing  and delivering learning products; coordinating train the trainer sessions to prepare facilitators; conducting detailed analyses of complex functions and work processes; makings recommendations for improving the efficiency and effectiveness of work operations; developing new organizational structures or management processes; and advising program managers on methods, procedures, management surveys, management reports, and control techniques.



Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):


1. Ability to communicate both orally and in writing on a professional level; strong public speaking skills.


2. Skill in instructional design computer software such as Power Point, Microsoft Word, Excel, LMS, and Moodle, with an awareness of adult learning strategies.


3. Ability to analyze and transfer knowledge of detailed policy, and legislation relating to the Title IV programs in a team environment.


4. Knowledge of time management with the ability to multitask.


5. Knowledge of training and learning methodologies and strategies appropriate for adult learners.



WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume.  Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position.   If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration.  You should make a fair and accurate assessment of your qualifications.  Applicants who do not respond to the application questions will be rated ineligible.


Eligible candidates will be placed for selection consideration into three (3) categories as described below:


1 - Qualified Category


2 - Well Qualified Category


3 - Best Qualified Category


Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.

To preview questions please click here.


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The Department of Education/Federal Student Aid offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP).  Click on

 to find out more about federal benefits.


Why Work at ED/FSA?
The U.S. Department of Education (ED)/Federal Student Aid (FSA) is a great place to work. For more detailed information regarding our various work sites, please click on the link below:

As an ED/FSA employee, you will benefit from our family-friendly work environment.  As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (4 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service.  Other incentives such as Telecommuting and Alternative Work Schedules also may be available to you.

ED/FSA offers positions that are fair and competitive in compensation; developmental opportunities to exhibit teamwork and goal-oriented projects to enrich your federal career.



"Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to

 to schedule an appointment for a session.   Veterans Counseling Session must be placed in the subject line of the email."

The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work.  Persons with disabilities may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A).  People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation. For information on "People with Disabilities" please visit

Interagency Career Transition Assistance Plan (ICTAP) Career Transition Assistance Plan (CTAP)- Eligible federal employees who were in positions and who were displaced from their positions may be eligible for selective priority over other candidates, under the ICTAP or the CTAP.  Information about these programs may be found at the following links. In order to qualify, your application must receive a score of 85 in comparison with the knowledge, skills and abilities criteria.  If you believe you are eligible for this special consideration, it is critical that you read the information provided in the links below.


Student Loan Default
Applicants selected for positions are subject to a background check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education.  Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.





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Please carefully read the information provided under the link listed below. The section entitled "How to Apply" provides detailed instructions on faxing your supporting documentation. All required supporting documentation MUST be received by midnight Eastern Time on the closing date of the announcement. You are encouraged to thoroughly review the list of supplement documents required. It is critical to note that many documents may not pertain to you. You are only required to submit those that apply to you.


Veterans' Preference Documentation (DD214, VA letter, SF-15) Required from applicants if applying for an appointment under special veterans' appointing authority


Nichelle Bowman
Phone: 202-3774795
Fax: 000-000-0000
Agency Information:
830 First Street, NE
Room L-118-5
Attn: Human Resources Services
Washington, DC
Fax: 000-000-0000


We will inform you of the status of your application at four stages: (1) Upon receipt of your application; (2) Upon minimum qualification determinations; (3) Upon issuing the highly qualified candidates to the hiring official; and finally (4) once a selection is made. It is essential that you have a current e-mail address on file with USAJOBS. You will be notified of our application status by the servicing Human Resources Specialist via email. You may also check the status of your application at USA JOBS.

Additional Duty Location Info

1 vacancy in the following locations:
San Francisco, CA, USView Map
Denver, CO, USView Map
Atlanta, GA, USView Map
Kansas City, MO, USView Map
New York - New York, NY, USView Map
Philadelphia, PA, USView Map
Dallas, TX, USView Map
Seattle, WA, USView Map
Chicago Metro Area, IL, US
Boston Metro Area, MA, US

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