Job Title:Customer Service Specialist, GS-301-9
Department:Department Of Homeland Security
Agency:Federal Emergency Management Agency
Job Announcement Number:MG-2013-02222-SLC-867160COR
The contents of the announcement can still be viewed.
|$50,154.00 to $65,196.00 / Per Year|
|Friday, March 29, 2013 to Friday, April 05, 2013|
SERIES & GRADE:
|Full Time - Temporary NTE 2 Years|
|2 vacancies in the following location:|
Denton, TX United StatesView Map
WHO MAY APPLY:
|Applicants who currently live within 50 miles of the TXNPSC in Denton, TX and current FEMA employees|
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
When disaster strikes, America looks to FEMA. Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. The Federal Emergency Management Agency (FEMA) prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.
Who May Apply
- All U.S. Citizens
- For definitions of terms found in this announcement, please click here
This position is ideal for a candidate who has experience in conducting customer service surveys and in assisting in the development and implementation of internal operating procedures to enhance customer satisfaction. This position starts at the salary of $50,154.00 (GS-9 step 1). The full performance level of this position is at the GS-9 level. Apply for this exciting opportunity to be a member of the Customer Satisfaction Analysis Section of FEMA's National Processing Service Center Division, Recovery Directorate!
This position is being announced under FEMA's CORE Program (Cadre of On-call Response/Recovery employees). These positions are authorized under P.L. 93-288 to perform temporary disaster work and are funded from the Disaster Relief Fund. Appointments are excepted service, temporary appointments. This is a 2 year temporary appointment in the Excepted Service.
EMERGENCY ASSIGNMENT: For all nonbargaining unit positions, the following applies: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
Relocation expenses are not authorized for this position.
- You must be a U.S. citizen to apply for this position.
- You must be able to obtain Public Trust background compliance.
- You may be required to undergo periodic drug testing.
- This position may require occasional non-emergency travel.
- Direct Deposit is mandatory.
- Males born after 12/31/59 - Selective Service Registration required.