This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:MANAGEMENT AND PROGRAM ANALYST (QUALITY MANAGEMENT SPECIALIST)

Department:Department Of Homeland Security

Agency:Citizenship and Immigration Services

Job Announcement Number:CIS-PJN-864786-LOS

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$91,141.00 to $118,481.00 / Per Year

OPEN PERIOD:

Monday, April 01, 2013 to Friday, April 05, 2013

SERIES & GRADE:

GS-0343-13

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

13

DUTY LOCATIONS:

1 vacancy in the following location:
Los Angeles, CA United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at http://www.uscis.gov/.

Everyday our Management and Program Analyst (Quality Management Specialist) serves as a communications bridge between the component leadership HQ, OPQ, and other USCIS offices for quality management matters, ensuring the effective implementation of quality policies and procedures. This position of MANAGEMENT AND PROGRAM ANALYST (QUALITY MANAGEMENT SPECIALIST) starts at a salary of $91,141.00(GS-13 step 1), to $118,481.00 (GS-13 step 10).  Apply for this exciting opportunity to become a member of the Office of Field Operations, District 23, in Los Angeles, CA, within DHS US Citizenship and Immigration Services.

 

For definitions of terms found in this announcement, please click here

 

USCIS will not pay relocation expenses.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Note: USCIS may fill one or more positions using this vacancy.

KEY REQUIREMENTS

  • You must be a U.S. Citizen or U.S. National to apply for this position
  • Successfully pass a Background Investigation including financial disclosure
  • You must pass a drug screening
  • Meet relevant experience and/or education requirements
  • You must submit resume and supporting documentation
  • Males born after 12/31/1959 must be registered with the Selective Service

DUTIES:

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As an Management and Program Analyst (Quality Management Specialist) within the United States Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Field Office Directorate (FOD), your duties will include:

  • Serve as the District Director's technical authority and subject matter expert concerning quality management procedures, including cost savings analysis, process improvement studies and projects, as well as provides support to Directorate-wide quality assurance programs and is a principal point of contact to the District's management team when interfacing with other offices in matters related to quality management.
  • Lead District and Field Office process improvement teams in their efforts to achieve continuous process improvements and greater efficiency in local processes. These efficiency efforts will entail training and mentoring team members in process improvement methodology incorporating process mapping, data analysis tools and techniques, as well as other problem solving techniques on an as needed basis.
  • Serve as a communications bridge between the District leadership, Regional Office, FOD HQ, Office of Performance and Quality, and other USCIS offices for quality management matters, ensuring the effective implementation of quality policies and procedures. Conducts and participates in regular teleconference calls, meetings and communications between the field, Headquarters and other parties.
  • Assess and determine whether the information needs of local managers, ISO's, ISAs and administrative staff are being fulfilled on an ongoing basis.
  • Prepare reports regarding quality management program activities and accomplishments for submission to appropriate offices. Prepares periodic reports to component officials/leaders on problems identified, savings generated and any improvements recommended to improve the quality and efficiency of component operations.
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QUALIFICATIONS REQUIRED:

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GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, equivalent to at least the GS-12 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must also have experience performing the following duties:

  • Preparing and maintaining files documenting patterns or trends for use in providing feedback to supervisors and management or to identify training needs.
  • Planning and implementing quality improvement projects to develop, document, and implement effective and efficient cost saving soloutions.
  • Analyzing program needs, recommending policies and formulating procedures for local offices and managers.
  • Preparing reports regarding Quality Assurance activities and accomplishments for submission to appropriate offices


There is no educational substitution at this grade level.

Probationary Period: You may be required to serve a probationary period of 1 year.

The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Friday, April 05, 2013).

 

TRAVEL: Frequent travel may be required.

 

HOW YOU WILL BE EVALUATED:

We will review your résumé and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will place you in one of three categories based on your responses to the on-line questionnaire regarding experience, education and training.

  • Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
  • Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
  • Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

The assessment questionnaire is designed to measure your ability in the following competencies:

  • Problem Solving
  • Communication
  • Planning and Evaluating
  • Customer Service
  • Attention to Detail

 

NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment

 

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the job questionnaire, click here View Assessment Questions

 

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:  If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.  Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM’s Career Transition Resources website.  To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above.  In addition, you must submit the supporting documents listed under the required documents section of this announcement.

 

Veterans:  Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.  Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level, or higher.  This position is not considered scientific/professional.  For information on veterans’ preference, please click here. 

 

On November 21, 2011, The President signed the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011 (Public Law 112-56).  The VOW Act amended chapter 21 of title 5, United States Code (U.S.C.) by adding section 2108a, “Treatment of certain individuals as veterans, and preference eligible.”

 

This job opportunity announcement (JOA) includes Veterans Opportunity to Work (VOW) to Hire Heroes Act of 2011 (Public Law 112-56).  Active duty service members who have begun their civilian job search prior to discharge or release from active duty will know how their application will be considered.

 

·         Applicants who are active duty service members and apply for federal employment shall be considered for competitive service positions and granted tentative veteran’s preference status when they submit a certification, in lieu of a DD214, when applying to a federal job.

·         A certification is any written document from the armed forces that certifies that the service member is expected to be discharged or released from active duty under honorable conditions no later than 120 days from the date of the certification is signed.

·         Based on the immediate need to fill this position, the service member must be within the 120 day timeline and an actual expected date of discharge or separation must be clearly defined, or they will not be considered at this time.

 


BENEFITS:

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DHS offers competitive salaries and an attractive benefits package, including:  health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.  Other benefits may include:  flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.  DHS is committed to employee development and offers a variety of employee training and developmental opportunities.  For more information, go to www.dhs.gov/careers and select “benefits.”



OTHER INFORMATION:

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.  To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.  This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

 

Special Hiring Authorities: Veterans, Peace Corps/VISTA volunteers, and individuals with disabilities  possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.  If you are a member of one of these groups, you may not have to compete with the public for federal jobs.  To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement. 

 

USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

 



HOW TO APPLY:

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Your application must be received by 11:59PM EST on Friday, April 05, 2013.  To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents.  See Required Documents section for more detail. 

We strongly encourage you to apply online.  If you can not apply online, you must contact the Human Resource office listed below at least one day prior to the closing date for instructions.  Applications will not be accepted by mail.

To Fax a Resume or Supporting Documents:

If you previously uploaded documents to this vacancy, please do not FAX the same documents. If you need to fax a part of your documentation:

  • Use the official FAX coversheet found here.
  • Make sure that you include the 8-character vacancy identification number: "MB864786”
  • Provide your SSN, name, and address in the blocks provided or we will not be able to associate your document(s) with the rest of your application.
  • Print your SSN and Name neatly using the exact name as the one used when you filled out the assessment questionnaire.
  • The fax number is 1-478-757-3144.


REQUIRED DOCUMENTS:

  • Your resumé

  • Are you a veteran?  Submit Member Copy 4 of your DD 214 (Certificate of Release or Discharge from Active Duty).  Those applying for 10-point preference must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form.  If applying as a disabled veteran, submit a copy of the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability.  If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the date on the certification.  This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.  Click here for more veterans’ information.
  • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?  Submit:

    ·         a copy of your agency notice,

    ·         a copy of your most recent performance rating, and

    ·         a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.

 

AGENCY CONTACT INFO:

HR OPERATIONS CENTER-TEAM FOUR
Phone: (802)660-1144
Email: HROCTEAM4@DHS.GOV
Agency Information:
US Citizenship and Immigration Services
70 Kimball Avenue
South Burlington, VT
05403
USA

WHAT TO EXPECT NEXT:

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process (learn more). Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.


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Job Announcement Number:

CIS-PJN-864786-LOS

Control Number:

340606200